Customer Ratings & Reviews

The install team did an awesome job. They were prepared and very timely with the installation.

Gary and Chief were great. Very professional. Very patient and informative. Also, very efficient in getting in and out.

I was forced to pay the installer directly to install a new outlet. They stated the Best Buy site was down so to send money via cash app, Venmo or Zelle. Shady business with their contractors.

Excellent service as expected. Installers quickly removed the old dishwasher, installed the new one and went over the operation. We worth the fee.

I did not know that Best Buy installs appliances bought from some where else. I’m glad they did. And for me having total tech support it was cheap. Thank you

Good but never installed the air passage for the dish washer.

Good product. Would recommend to anyone who needs it.

He did an excellent job, no mess or leaks. my only caveat is trying to up sell me the extended warranty.

Installer were very unprofessional. After they arrived they started the installation and asked me to turn off the water supply. I went downstairs, turned off the water supply and when I got back upstairs they told me the the valve has been leaking and as per the Best Buy policy they cannot do the installation. As a precaution I always keep a pan under all the sinks (even in the bathrooms) but there was not a single drop in the pan and it was dry until he started the installation and I asked him about that. Since I was without a dishwasher for almost a month now I wanted it up and running, so I asked him if he can fix it. He said he can fix it but it will cost me $150 because they have to replace the valve. I decided not to get it fixed from these guys. They put the dishwasher in the foyer and left. Soon after they left I called my own plumber who came the next day. When he went to check under the sink the pan had overflowed and the water was all over the cabinet and behind the cabinet. He checked the leak and said that there was nothing wrong with the valves and all he did was tightened it to stop the leak. That made it clear that these guys loosened the valve on purpose so that they could charge me another $150 to fix what they broke. When I went online to get Best Buy customer support number I saw that installation along with hawl away both are marked as completed which was not the case. I called Best Buy to report the incident and the damage. I was told they hire 3rd party companies to do the instasllation, so I need to contact them directly. The only reason I had included installation and haul away in the order with Best Buy was because I don't want to deal with multiple companies. Best Buy has 3rd party companies doing everything. Even the property damage claim is handled by another 3rd party(Sedgwick) who rejected my claim based on the pictures from the installer. When I asked to see those pictures they refused and once again I was told to talk directly to the installers if I wanted to see those pictures. This was the first time I had purchased an appliance from Best Buy and will be the last.

Samsung did a great job creating this beautiful black stainless steel but it looks awesome in my new kitchen

The lead installer was great, considering he was teaching a new person how to install. Very efficient and precise.

Everything installed and the guys took great care to insure that nothing was damaged bringing the item in the house. They were quick and safe and personable.

Best deal for the price. The grill that goes on the stove was way too pricey. Would have liked if it was included.

My installer was in and out in about 45 minutes. He showed me how to run it, picked up the box and the old dishwasher and hauled it all away. No mess left behind. Couldn't be happier with the service.

Our installer arrived when scheduled, was quick, neat and friendly. He was very knowledgeable, showed me all of the features and answered all of my questions. I would recommend his services to anyone.

The installers did a nice job that is not always the case with 3th party installers

Fantastic communication from delivery team! Very knowledgeable and prompt, installed dishwasher fairly quickly. Very happy with this service.

Installer was prompt, efficient, and knowledgeable. I would highly recommend using the Geek Squad for installation..

I had never had a dishwasher installed before, but the two gentlemen that arrived did a solid job. Would use the service again.

Excellent service. Courteous team, polite, and efficient.