Customer Ratings & Reviews

the dishwasher installation kit worked well, the installers had no complaints

The guys took care to properly setup and test the dishwasher. Also took care with the removal of the old device.

I appreciated that the installers allowed me time to clean the area after my old dishwasher had been removed.

We went with Best Buy because the installation was cheaper, now we know why. Delivery time was supposed to be between 7 am-1 pm. The night before we got an email narrowing it down to 9:30-11:30am. At 1pm we turned to the app to try and find out if they were still coming. The order status was still 'preparing'. The chat service said it was the fastest way to get help but disconnected me twice after 15 minutes each time. I had to call in to support 3 times because they kept disconnecting me and couldn't get ahold of the driver. Finally, the installers showed up without any other communication a little before 4. I then figured out the lack of communication because I don't think they could speak English. Not very well at least. We hoped that it was finally over and we'd be set. But it was worse after they got here. They took forever to install the dishwasher, made a huge mess coming in and out my door (which they didn't clean up before they left). They unhooked my sink and didn't tell me, so I used the sink and the water went all over and leaked down to my basement and warped my boards under the sink. They could have told me, they were there right by my sink, but didn't say a thing. I had to clean that up too. When they were 'done' they called me in to inspect. It was tilted and leaning forward like crazy. The top was easily tilted 4 inches forward. It wasn't attached to the cabinets and opening the door nearly tipped it over. I noticed they hadn't put the baseplate on, but he was still holding it so I figured they wanted me to see underneath. I said, "go ahead and put the baseplate on now" but he just looked at me and said, "Oh, it didn't have one"... and the other guy was standing right there holding it!!! I said, "that is the baseplate" just in time because he was putting it in a trashbag. I showed him where it goes and explained that it keeps stuff from going under the dishwasher. He said, "oh... ok" and put it on and I stopped caring. I just wanted them gone. After they left I further fixed the tilt because they only partially fixed it. They only screwed in one side of the dishwasher so it swung back and forth and I had to attach the other side. The hose under the sink was left low and I pulled it up to handle backwash. Basically... I learned my lesson. Paying more for installation or do it myself.

They did a fantastic job and I am satisfied with their work.

Installers were courteous and on time. They made sure all appliances were working properly before they left.

Best Buy installation team were great. They delivered, set up and hauled away old appliance quickly and without issue.

My Installer was wonderful. He took the time to make sure the dishwasher was leveled. He cleaned up all papers, plastic and wrap from the box. Mopped up the water when disconnecting the old dishwasher.

Excellent service at Best Buy and great installation.Very happy customer.On time and I received up grade because Samsung was not avaiable

Again, it seems to be working well. Have not had a problem yet.

Our installer did a great job and also commented that we needed to replace our garbage disposer as it was rusted and adding to the leak that caused us to replace the dishwasher

Very professional and courteous. The time window still raises concerns with personal productivity during this time.

Team did a great job. Especially the woman who was a trainee, but who was proactive and very wise about the dishwasher operations features.

Delivery guys were quick and very professional. Cleaned up and area was spotless.

Since my dishwasher is installed it must work just fine.

Courteous and good installation, installers demonstrated features

Installation and removal of old unit went very well. Ben and his partner were very professional and thorough.

Quick and efficient installation, hauled away old. Demonstrated features, & checked for leaks.

Re-equipped my kitchen with Samsung appliances and thus far I have been happy with my purchases.

The installers did a speedy and efficient installation. They showed up at the correct time slot. Our questions on general use were answered.