Customer Ratings & Reviews

Initially the install crew arrived in our appointment window with our new dishwasher and upon unpacking it the found that it was damaged. They got right on the phone to arrange ordering the replacement, took photos with their phones to send in to the supervisor and turned an unfortunate situation into a pleasant customer service experience. When the replacement became available, they scheduled a new delivery appointment the very next day and arrive promptly in the appointment window. The installers were professional, friendly & got the install done in a timely fashion. The installer also made sure to show us some of the basic features of this model & went over the product registration info with us. Great experience!!!

The installers were very professional and did awesome work. They even swept out the area after the old washer was removed and prior to installing new dishwasher. I had had new flooring put in and it was a real mess from the flooring installation. Highly recommend the dishwasher install!

Was worried about getting a new dishwasher because we had our kitchen tiled and it stood up in front of the dishwasher about 1-3/4" in front of the dishwasher. They were able to get it out and replace with this new one. It looks great, so sleek with hidden buttons. Lots of room inside tall dishwasher with three shelves. Only complaint is there is water left behind on stainless steel walls. Will try to use Shine Selection and . see if that helps as it is a hotter setting

Installers did a great job and everything is working properly. I would not want to install something myself that is working around water and electricity.

So far the dishwasher is working great! We like the setup inside and it’s very quiet. The install process was also very smooth!

Installation was done in a quick, clean and efficient manner, along with a haul-away of the old dishwasher.

They did a great job in installing the washer. The staff didn't put shoe covers though. They had properly explained and discussed everything i need to know about our new washer. As of now we so not see any issues with the installation of the washer, as i was worried about some negative reviews like leaks and not properly draining.

I ordered a fridge & dishwasher to be delivered, installed with new parts & the old dishwasher taken away, through Best Buy's customer service. The woman was very nice but must have been inexperienced. On delivery day (April 2) I found out that there was no order to install the dishwasher. The installer called Best Buy & another date was scheduled to install the dishwasher. So the boxed dishwasher sat in the middle of my kitchen until April 13th. All of this was very upsetting BUT the delivery/installers were very, very professional, friendly & respectful. The top of the 2 doors of the fridge didn't line up. One door was slightly higher than the other. I hadn't noticed this but family members did so I called for Geek Squad service. Another very professional, friendly, respectful person came but was unable to match the doors perfectly but it's much less noticeable now. I still don't have a receipt for my new appliances so I have one more hoop to jump thru. I am very happy with both appliances it's the struggle & inconvenience that takes one star away. Best Buy sent me a gift card which is their way of saying "sorry" I appreciate the gesture and gift card.

The Samsung dishwasher I purchased required THREE tries. The first two wouldnt drain properly and nothing could be figured out. Despite the 3rd party install thing, they kept at it until my 3rd one is now working as it should. I'd leave 5 stars but the 3rd party thing is clunky if you have problems (multiple phone calls to here and there to set up the repair or exchange)

The delivery was done along with the refrigerator but the delivery people couldn't install the dishwasher. A new delivery team came out and installed the dishwasher even though I hadn't purchased the hose kit with it, it was not told to me online that it was necessary. The installers were awesome and were professional.

At the beginning, we had trouble making an installation appointment. Geek Squad sucked, it was rescheduled 3x before we finally got a real people to install. it took us more than a month after buying the dishwasher to be installed. But, when the installer arrived, it was so quick, installed without flaws. Faster and satisfied.

Whomever did our install was in/out the house in no time at all. We'd previously had a dishwasher installed by another outfit and it moved around continuously inside the cabinetry and looked terrible. I cannot even tell you how pleased we are with this installation

The installers were excellent and I wish I had their names. Everything went so smoothly from disconnecting and removing the old unit to the install of the new one. I was very concerned about our new wood floor and they took steps to perfectly protect it. They made sure that the install was precise with the appliance being correctly positioned and spot on level. They ran the dishwasher to make sure of their connections and to check the performance. I hope they will receive recognition from the company for their excellent work, they surely deserve it.

Excellent two man installation team. They installed the delivered and installed the range hood, the range and the dishwasher all the same day and took away the old units. They also explained and demonstrated how to use the new appliances. First rate job.

Our dishwasher installation went off without a hitch. The install team had great communication leading up to their arrival, showed up on time, installed our new dishwasher effectively - even correcting a couple of issues from our previous dishwasher installation - and left the installation area clean and tidy. They were professional and efficient!

Installers were out of Chicago and I couldn’t believe how awesome they were! So impressed with the installation.

Leo and his crew went above and beyond installing my dishwasher (not purchased from BestBuy). There were complications and Leo quickly came out the following day to correct the issue and now my dishwasher runs perfectly!

The Installer was great. Communicated well, was very professional, and got the job done really quick.

The Whirlpool Dishwasher was installed by two nice gentlemen from Best Buy. They did OK expect for the unit not being centered from right to left in the opening and they left it with a mounting bracket exposed that has a sharp edge. Someone is coming June 18 to fix these items.

Our Maytag dishwasher came with a free install. Even though the delivery/install time took a little longer, it was worth it. The installer removed old unit and installed the new unit quickly and efficiently.