Customer Ratings & Reviews

Although the delivery people arrived close to 3 hours early, I was home so it was ok. They were quick, efficient, and showed me how my new dishwasher worked before they left.

the installers were excellent. They were helpful , informed and eager to please. I would recommend these people to anyone.

The scheduling waa the biggest challenge. However the installation was fast and professional. No problems.

The delivery men were prompt and friendly. They explained what they were going to do and approximately how long it took. They were professional. Would use them again!

Good installers professional and capable. They knew what they were doing, protected my wood floor and cleaned up when they were done.

Very professional installers. Were considerate of time and work area. Cleaned up and hauled away boxes and old dishwasher.

Very nice job with my new dishwasher installation.

Installers could not use my plumbing and I had to have a plumber come and install a different fitting.

Your installer was so quick and helpful. Very conscientious. He wore a mask the entire time.

Love my new dishwasher, the steam feature works great at removing stuck on food

Every step by the two gentlemen was thought out and executed in a efficient manner and they were very careful with all aspects of the delivery and installation!

The installation technicians called shortly before arrival, removed the old unit, and installed the new dishwasher. There were no problems.

Installer was a pleasure to work with and while unhappy with Best Buy I cannot fault the installer.

The dishwasher install was a great experience. They called ahead of time, showed up on time and got done quickly.

Fast, professional delivery and set up. Delivery on time. Too soon to review LG quality as it was delivered yesterday.

Great buy! Customer service was a 10 stars!!! They have improved tremendously

We love it!! Especially my husband since he does the dishes. Cleans great and line silverware up too

I recommended this to a friend and we often talk about how great this is. I would highly recommend it to anyone. It seems to be on sale throughout the year so I'd wait until then.

Professional Installation with no Hassles. Recommend

I'm really disappointed with Best Buy's installation and support team. We purchased our new GE Profile dishwasher in late June and had it installed. During the installation, one of the installers bracketed the left side of the dishwasher incorrectly, then he cut the bracket to try and reverse his mistake which only made it worse. He also bent the frame in the process of driving the screw into it. The door is now difficult to close and impacts our counter somewhat. He then told us it was up to us to call customer service to get the problem resolved. We called (because yeah, that's now our job to handle) and they said they would send a new unit out the following week. The next week came and the delivery guy left a message that he was on the way (to the wrong address). He never showed up despite our efforts to call and get him to come to the right house. We then called support again and they proceeded to tell us that the dishwasher was now out of stock and would not be available again until mid-September but they would send another tech to try and improve on the current installation while we wait for the new dishwasher. Guess what...that tech never showed up either. Keep in mind that they need someone at home for an 8-hour window to wait for the service tech to arrive. I called again and got sent to the wrong department and had to call again and reached a guy that said he would have the escalation department call me back. I haven't heard back from them yet. I've bought a lot of products from Best Buy to the point of having an elite member status. Usually, service is pretty decent although there have been some bumps in the road and I've never felt inclined to give a negative review until now. It's wrong to inconvenience a client this much because of a mistake made by the installation and support team and not prioritize a resolution. I feel like I'm having to do most of the work to get this handled and then having to wait forever for someone to show up to make things right.