Customer Ratings & Reviews

...allow the pros to install your new appliances. Everything is done right and quick!

Perks of having total tec support! Aside from having a professionally installed, super cool dishwasher! Stephen and Allen knew their stuff, gave good pointers and walked us through its operation. Excellent is underrated, they did a fantastic job. Reminder, renew total tec.

Very, very quiet, Professional and careful installation staff; I would definitely buy from BEST BUY, again.

We recently bought a new Bosch 500 series dishwasher to replace an older, but great machine and had it installed by the (for lack of a polite word) "guys" from Geek squad.. The installed it crooked, broke our faucet and a line to our disposal, then left, telling us..."you'll need to call a plumber". What a monkey show! We had to contact,(AT OUR EXPENSE, to be re-embursed later, someone to fix the installation!!! The 2nd GeekSquad installer came out to mount the new dishwasher in line with the cabinet since it was installed 3/4" crooked by the first crew. After about 4-5 days, we finally had our sink and disposal and new dishwasher fixed, installed, repaired.. We'd certainly recommend you NOT use Best Buy to install a new purchase, or at the least be sure the installer isn't "retiring next week" and not caring how the work was performed. Still waiting for our repair cost to be refunded at this time. A few days after this chaos, we had a different installer come out to remount the dishwasher.. the way it should have been, although our sink and disposal had not been repaired, and due to that, we couldn't use the dishwasher yet... Finally it's all been installed/repaired.. We love the Bosch dishwasher, it's almost completely silent, even right beside it when running and we're ready to be happy when our costs have been restored to us for the original botched attempt

they did a great job in and out in no time hooked up my appliance and took away the old awesome job

I wanted to love this machine even though I read less than stellar reviews. The system takes forever so don't expect to run that load to use for company dinner a half hour before you need to set the table. Actually, I can live wirh that but loading it, particularly the bottom is awful. I wonder if anyone in R and D ever bothered to try actually using it. Everything falls over..all the prongs are short and straight. Worst design ever. However, it is black stainless and was the model that matched the new stove, micro, and fridge. I gave up practicality for beauty. The dishes do come out clean..waters spotting is another issue even with the rinse aid recommended, especially plastics. The slow dry time is probably the culprit there. All in all, think what you are willing to give up if you are in love with the black stainless steel.

Good Quality Near silent Cleans very well 3 rows are very useful

The installation was complicated by the fact that the earlier dishwasher had not been installed properly and also that the tubing connecting it to the water source leaked. The additional electrical work and the replacement of the leaking water line went flawlessly, and the machine was checked out and passed

Purchased and had installed a Thermidor dishwasher to replace the one that shot craps after only 15 years. Everyone from the sales staff to the installer were professional and efficient. Couldn’t be happier with everything and surprised at the improvements Thermidor made over the years.

Due to my physical limitations of old age (back and knees), we had Best Buy’s contractors install the unit so we didn’t have to fight the install. We were very pleased with the results. They were courteous and hauled the old unit off. They didn’t track in any dirt and left the area as clean as it was when they came in.

The install of dishwasher was handled efficiently and quickly with no problems.

My dishwasher was installed quickly and professionally. Contractor was knowledgeable, and friendly.

Fantastic dishwasher. Does an excellent job cleaning the crusty dishes and is so amazingly quiet.

Heath installed my dishwasher. He is beyond competent, he does a fantastic job and I think is the best technician I've ever seen. Thanks to Nickki Jones, Morse Road and Heath - a difficult installation was made easy and the installation is perfect! See appliance adviser Nikki Jones at Morse Rd Best Buy in Columbus Ohio and get the BEST! Thanks to you both , Jim

We had an appointment for the 1/11 morning slot (7am-11am), and really appreciated how we got a reminder the day before with a smaller time frame (9am-11am) of when to expect the installers. We also got a call when they were loading the dishwasher onto the truck from Best Buy and were about to be on their way, giving us a nice heads up. On the call, they also asked if we could clear underneath the sink, which wasn't mentioned in the "What You Need to Know" documentation in the Best Buy Appointment Manager, so that was good to know for a more streamlined install. Our installers were very polite, friendly, and efficient. (I am really bad with names--sorry!, but I think one of them might've been Roy? There were two of them; they arrived around 11:05am.) They laid down a long cloth path from the doorway to the kitchen, to make sure they didn't dirty the carpet, which was a thoughtful gesture. They also let us sweep out the what was under the old dishwasher after they had removed it (goodness knows when we'll be able to access that spot again!), and gave us tips and things to be aware of with the new dishwasher. They wouldn't let us lift a finger, even though we offered and wanted to be helpful. :) Would definitely recommend! They were in a white Enterprise van, and had on shirts with (presumably) their actual company name/info, but did not advertise or call attention to it. Best Buy, I hope you're treating them well!

I have held my review until after having our new dishwasher serviced. Delivered on Nov 13, everything went smoothly, Svc Tech were great, no complaints at the time. After 4 to 5 loads I got an Error Code - "OC" - then had a warranty service visit from Unique Repair, Great Tech, very informative. Result of the visit was due to not receiving the correct info from the Best Buy Installers. The problem was a result of using to much soap. The Cascade Pellets should not be used on this New High Efficiency washer, generates too much soap suds which in turn triggers the "OC" Error. Using the Cascade Gel is the better product to use. Again it's no complaint about the product or service but a bit more product info upon installation may be a better procedure and less costly in the long run.

The 2 guys who came and did my installment on my appliances were beyond awesome! They were the best, did great work…. Made sure everything was perfectly well done! Talking about neatness, the were some neat working men! Cleaned up they mess afterwards. They were very careful with the installation making sure not to scratch and dent anything.

Well worth the wait. Our installer, Kevin, was fantastic. Very professional, was quick and efficient on removing the old unit and installing the new one. He made sure everything worked, explained the features and cleaned up before he left.

The two men who arrived really know their business. They were effective and quick. Removed the old dishwasher, took it out to their truck, and set up for the new dishwasher. Made sure all the pipes were on correct. Put in the new powercord and brought in the new Bosch 300 dishwasher. Installation was done correctly and the new dishwasher does its job. Will use Best Buy installation again.

The product delivered on time and installation was fine. The product is working fine. The installation is a different story. The installer came and basically was prepared with two additional pieces to be done - outlets and some valve. They insisted that it was required by code. Luckily the outlet (GFCI) was fine but the valve was needed so basically I had to pay a ridiculous amount to get that done. They insisted that Best Buy should have informed me ahead of time to get this done. A simple cheap fix that I could have done myself. This is entrapment and felt fleeced. I would expect Best Buy to reimburse me for that additional charge. But that never happened. Will I ever again buy an appliance again from Best Buy - not sure anymore. They are not as efficient as they used to be years ago.