Customer Ratings & Reviews

They were on time and did an okay job, luckily there were two of them, one installer was honest and thorough but the other install was rushing to finish.

The salesperson told me to expect a call the night before informing me of a 4 hour window when the installers would come. I did not receive a call, but noticed on my Caller ID an out of state number had called but did not leave a message. I called them at 9:30 p.m., and they looked up my order via purchase number. He told me he "thought it looks like 8 a.m. to noon" but he wasn't sure. When I tried to look it up through Best Buy's website, it said 7 a.m. to 11 a.m. So I ended up getting ready by 7 a.m. just in case. At about 11:15 they called to say they were on their way. It took them about 30 minutes to remove the old dishwasher and install the new one. The two men were polite, and worked silently. They walked me through the main features, and advised me on preventive maintenance, such as using the sample of cleaner once a month to clean out the lines.

Installer was quick, clean and personable. Dish washer was installed so that it looked part of the orginal kitchen renovation.

The technician is knowledgeable and friendly. He arrived on time and very good communication, Great job to install the dishwasher. After the installation, he went through the basic operational procedures with us to ensure we will operate the machine correctly with different options. Professionally done.

The entire delivery & installation experience was ridiculous. Delivery was scheduled for 11/27/18 – they never showed - never called – the people I spoke to promised I would receive a call & just didn’t care. You promised the delivery date just to get the sale. I called – spent hours just listening to the music while I worked. I was disconnected a couple of times. Promises were made, and none were kept. Delivery date was moved to 12/27/2018 then 12/18/2018. They showed up to deliver before 8:00 am – we were scheduled for 12:00 to 6:00. They delivery people took half of the silverware basket. When I called no one cared – I was told a lot of things, but no one was willing to help me. I never received a call back. I was even told I could buy another basket. Disconnected when I made sure the person had my contact info. Insulting. I’ll pay more for an appliance rather than purchase from Best Buy. You don’t care about my experience, so I don’t expect you will post my review.

The gentlemen who performed the installation were knowledgeable and professional. Since I have old copper pipes they suggested I use a plumber for the final hook-up, but did all the up-front work. The plumber was pleasantly surprised with what they had done and was able to compete his part quickly and easily.

I have not used my dishwasher but twice since purchasing, since I haven't cooked much due to work schedule. It was quiet, dishes came out sparking & mostly dry on hot cycle - not Sahara. Very happy with my purchase. Can't say enough about the installer. Was courteous, professional, diligent. My old dishwasher was hard to get out. Also had garbage disposal installed. Really appreciate the customer service!

Best Buy install team is excellent from operational and professional perspective.

The employees that's installed our dish washer were simply amazing. I have had many appliances installed through the years but none as great as the staff from Best Buy. They thought of everything. From the call to say they are on their way to patiently explaining operation details. They cleaned up and were very knowledgeable of the product. A true asset to your company.

Beautifully installed, very quick and professional installation. The gentleman who installed the dishwasher made sure it was flush and the reveals were dead on.

I love this dishwasher! It's super quiet and looks Great! The installation was Great!

The installation of our Bosch 500 dishwasher was done very quickly, and the removal of the old dishwasher was done with no problems at all. After the install the technician gave us a quick overview of all the options.

Serviceman arrived at our home promptly as scheduled. His manner was very professional. He carefully and efficiently removed the existing dishwasher and installed the new one. Then thoroughly tested everything to ensure proper operation and make sure there were no leaks in the plumbing. We were very impressed with the service we received. Highly recommended!!

Best Buy subcontracts the install service, and We had great service from a team from ‘Best Yet Installations’. I must preface this by noting the delivery, haul away old dishwasher & install new - was delayed substantially beyond the originally planned time frame, but I believe that was confusion re what I was told by scheduling, and what was actually scheduled. I was informed early of the discrepancy, kept informed and just happened to have a rare day I could be that flexible. The actual service was great. After pulling the old machine, the installers accommodated time I wanted to clean in that area before installing new machine. They were polite and tolerated my repairing an opening in the subfloor (10+ min) as well. My Bosch dishwasher was a tight fit at the end of a long day, I’m sure - but they persevered and made it happen. The two men doing the service were polite, professional, efficient, answered questions and cleaned up everything before leaving. They were careful with the appliance, and took time to walk me through how to use it, noting all manuals, complimentary products, etc. I’d definitely book them again.

The installation process was perfect! The installer was knowledgeable, personable, and very thorough! He walked through all the options, provided tips and tricks, as well as things to look for to ensure the appliance is operating correctly. Great job, Kevin, and we appreciated your services!!!!

The installation went quickly with no problems. The installer was obviously very experienced. He was on time, neat, friendly and provided information on the installation and the washer. Whatever you folks do there in HQ, you better keep this guy on the staff. He is a genuine asset to the Best Buy team.

Washer works great! Its super quiet. Saved money by installing it myself. Easy install

I purchased the Bosch 500 Series dishwasher online with installation. The installation process was smooth and quick and it was installed solidly in the place it belonged. The dishwasher itself is so quiet I can't tell it's running even when I'm right next to it. It has the right number of options (ie, not too many) and it gets the dishes very clean. I would highly recommend this dishwasher.

Very quiet and fits lots of dishes, utensils, flatware.

The team came in and did a great job. They were informative, efficient, and got our dishwasher replaced in the scheduled time.