Customer Ratings & Reviews

Best remote for dji avata 2 and fpv drones, my dji o4 drones are link to this controller and it just smooth I just hope the sticks were a little bigger for better adjustments but overall good fpv controller!!!

Best Buy had exactly what I was looking for, the product exceeded my expectations.

The DJI RC 3 excels with newer DJI drones like the Air 3S, Avata 2, Mini 4 Pro, and Neo, offering smooth control and long-range video via OcuSync 4. It’s not compatible with older drones and lacks a built-in screen. For gaming, it works with simulators like Liftoff, Liftoff Micro Drones, Uncrashed FPV drones, but needs USB setup and third-party tools, making it better for training than general gameplay.

This is the equipment you really need if you want to pursue this hobby.

回复：[## 8693933 ##] DJI Customer Care Team CAS-19485686-J8G3S0 Inbox  DJI Support Dear Laboutine,  I hope this email finds you well.  This is Eva, Customer Care Manager from DJI. Your case was escalated to me by our relevant team, and I appreciate the opportunity to address your concerns. I feel regretful to hear that your DJI Avata 2 has been flown away. Upon checking, since your Goggles can not be held charge and powered on, therefore we are unable to export the flight records from Goggles to perform the data analysis and figure out the cause of the incident. We apologize for such a dilemma. I totally understand your frustration regarding this matter if I put myself in your shoes. Please kindly know that, without the flight records, we cannot determine whether the flyaway accident occurred and whether the incident was caused by non-human factors. In similar cases like yours,  we are only be able to provide fully paid serevice for customers to purchase a drone. However, considering your special situation as our valued customer, we are willing to make the best efforts within our capabilities to make up for your dissatisfaction. My colleagues previously has done their best to offer you a US$ 30 discount for you to purchase drone and one battery. I know that this may not be enough for you. Regarding your situation, I had been discussing with the team this morning whether there is a better discount, and finally I strove a US$ 50 cut for you. I feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add more frustrations to our customers. I am very willing to provide you with as much help as I can. But I am sorry that DJI is unable to confirm the authenticity of this accident at present due to the process requirements, I really cannot apply for any additional discounts or full replacement costs for you. We know that you still expect a free repplacement service for the Avata 2, but after escalating your case to multiple departments, I am afraid that we will not have the authority to waive the replacement cost. I understand US$ 50 discount doesn't meet your expectations, but we sincerely seek your consideration for the offer as this is the best we can offer in this case. If you accept taking the US$ 50discount as the full settlement of this case, please reply to this email with your confirmation, and I would be happy to assist you with moving this forward.  We appreciate your patience and understanding throughout this process. Should you have any questions or need assistance, please feel free to respond to this email. Thanks for your support to DJI. Have a nice day. Best regards, Eva DJI Customer Care Team DJI Support Dear Laboutine,  Greetings.  On behalf of DJI, we're proud that you've selected our company as your service provider. We are keen to resolve the issue as much as you are, but if  the necessary information can not be provided, I feel sorry that we are unable to proceed the procedure of the flyaway case and we could only provide you with a paid service.  I understand your mentality very well. However,  DJI does need evidence (flight records and flyaway report) to confirm the true occurrence of the accident. Once again, it is definitely not that we do not believe that such a thing happened to your aircraft, but the company's process does require these steps to proceed. I cannot directly violate company policy by providing you with a higher percentage as discount or full replacement costs as the flyaway policy is formulated after careful consideration and is intended to treat all customers fairly. Thank you very much for your understanding and cooperation, and look forward to your reply.  Best regards, Eva DJI Customer Care Team (Original letter to DJI) My experience with DJI customer service with a Flyaway case--CAS-19230357-B1Y0H0 The amount of kind but in the end meaningless words such as we are sorry, we understand and we will do the best, did not equate to the service provided and I am to elaborate. I invested into a number of DJI products including action 4 and action 5, Osmo 6, mini pro 4, integra goggles, Neo, and avata 2, also purchasing a 2 year fly away refresh program for the 3 drones. I liked the products and then the day came when one of them flew away, that was avata 2 and I had to  deal with DJI customer service.  It began with a representative who assisted me with extracting fly data from the integra goggles. We found out thru various legion of steps that the data was not synced between the avata 2 and the integra goggles. The rep came to conclusion that the only way to provide the proof of a downed avata 2, was to directly put the phone camera to the lenses of integra goggles and record the last view before avata 2 went down and provided me the link to submit it. I have submitted the video file as directed.  Time passed and I contacted the chat support for progress update and was told that the previous rep was wrong and the solution that was provided is not good and we need to try data extraction again. So we went thru the step that were done with the previous rep again to no avail and next was to ship me an OTG cable. Time passed by and I received the cable and contacted DJI support again and we went thru the same step over again with no new solution. A rep asked me if I would ship the integra goggles to DJI to do that themselves and I shipped it to DJI for their expertise on extracting data.  Next, I was contacted by DJI support and was told that they can’t extract the data, what a surprise, however there is more. A DJI rep told me the integra goggles need to be repaired and I would have to purchase a new Avata 2, even though I have purchased the 2 year fly away refresh warranty.  I have followed the directions of every rep to realize I am being pushed into buying another avata 2. Anyone considering investing into the DJI equipment will realize this too and  await the DJI support to do the same to them if it would ever happen and the probability for this to happen, is very high and so is to be left to fend for yourself.

Great remote works great with avata 2 with slick antenna nothing to flip out like controller 2

long range, and super easy to adjust, over all really a nice controller.

Works fantastic! The joysticks get loose easily if you’re not careful.

Great drone controller, I'm using it on my Avatar 2, and I'm having a good experience.

This controller is a must have if you want to open up the potential of your FPV DJI drone. It is easy to set up and feels very sturdy.

Not the most versitile controller for other FPV drones but it is very nice to use. Much smaller than others, good battery life and a nice feel

Remote controller for my DJI Avata 2 drone. Easy to link to my drone. Allows for more precise control.

Works great does exactly what I need it to do when I need to do it

Works like a charm. You can get extenders for the sticks. Need to adjust tension on left stick so it does not center when flying manual. Yhey provide tool for that.

Absolutely the best way to control the Avata 2. You get a lot more control in full manual without attitude limit.

Another great option for pairing it with your goggles.

Love this remote! Better than using the motion controller for the Avata 2!

Great controller and easy plug in play on my cpu to practice fpv.

If you are looking to get all you can out of your FPV drone then look no farther. This bad boy is the ticket. A must have for manual mode and all FPV drones!

It adds a manual mode, which is great but shame on DJI that they force you to buy this if you already have the previous version which has no meaningful difference between the two.