Customer Ratings & Reviews

Everything went good and woman at counter got everything figured out on my exchange

Amazing drone You spend your money for the right thing

It’s an incredible drone and it has a high-quality camera.

回复：[## 8693933 ##] DJI Customer Care Team CAS-19485686-J8G3S0 Inbox  DJI Support Dear Laboutine,  I hope this email finds you well.  This is Eva, Customer Care Manager from DJI. Your case was escalated to me by our relevant team, and I appreciate the opportunity to address your concerns. I feel regretful to hear that your DJI Avata 2 has been flown away. Upon checking, since your Goggles can not be held charge and powered on, therefore we are unable to export the flight records from Goggles to perform the data analysis and figure out the cause of the incident. We apologize for such a dilemma. I totally understand your frustration regarding this matter if I put myself in your shoes. Please kindly know that, without the flight records, we cannot determine whether the flyaway accident occurred and whether the incident was caused by non-human factors. In similar cases like yours,  we are only be able to provide fully paid serevice for customers to purchase a drone. However, considering your special situation as our valued customer, we are willing to make the best efforts within our capabilities to make up for your dissatisfaction. My colleagues previously has done their best to offer you a US$ 30 discount for you to purchase drone and one battery. I know that this may not be enough for you. Regarding your situation, I had been discussing with the team this morning whether there is a better discount, and finally I strove a US$ 50 cut for you. I feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add more frustrations to our customers. I am very willing to provide you with as much help as I can. But I am sorry that DJI is unable to confirm the authenticity of this accident at present due to the process requirements, I really cannot apply for any additional discounts or full replacement costs for you. We know that you still expect a free repplacement service for the Avata 2, but after escalating your case to multiple departments, I am afraid that we will not have the authority to waive the replacement cost. I understand US$ 50 discount doesn't meet your expectations, but we sincerely seek your consideration for the offer as this is the best we can offer in this case. If you accept taking the US$ 50discount as the full settlement of this case, please reply to this email with your confirmation, and I would be happy to assist you with moving this forward.  We appreciate your patience and understanding throughout this process. Should you have any questions or need assistance, please feel free to respond to this email. Thanks for your support to DJI. Have a nice day. Best regards, Eva DJI Customer Care Team DJI Support Dear Laboutine,  Greetings.  On behalf of DJI, we're proud that you've selected our company as your service provider. We are keen to resolve the issue as much as you are, but if  the necessary information can not be provided, I feel sorry that we are unable to proceed the procedure of the flyaway case and we could only provide you with a paid service.  I understand your mentality very well. However,  DJI does need evidence (flight records and flyaway report) to confirm the true occurrence of the accident. Once again, it is definitely not that we do not believe that such a thing happened to your aircraft, but the company's process does require these steps to proceed. I cannot directly violate company policy by providing you with a higher percentage as discount or full replacement costs as the flyaway policy is formulated after careful consideration and is intended to treat all customers fairly. Thank you very much for your understanding and cooperation, and look forward to your reply.  Best regards, Eva DJI Customer Care Team (Original letter to DJI) My experience with DJI customer service with a Flyaway case--CAS-19230357-B1Y0H0 The amount of kind but in the end meaningless words such as we are sorry, we understand and we will do the best, did not equate to the service provided and I am to elaborate. I invested into a number of DJI products including action 4 and action 5, Osmo 6, mini pro 4, integra goggles, Neo, and avata 2, also purchasing a 2 year fly away refresh program for the 3 drones. I liked the products and then the day came when one of them flew away, that was avata 2 and I had to  deal with DJI customer service.  It began with a representative who assisted me with extracting fly data from the integra goggles. We found out thru various legion of steps that the data was not synced between the avata 2 and the integra goggles. The rep came to conclusion that the only way to provide the proof of a downed avata 2, was to directly put the phone camera to the lenses of integra goggles and record the last view before avata 2 went down and provided me the link to submit it. I have submitted the video file as directed.  Time passed and I contacted the chat support for progress update and was told that the previous rep was wrong and the solution that was provided is not good and we need to try data extraction again. So we went thru the step that were done with the previous rep again to no avail and next was to ship me an OTG cable. Time passed by and I received the cable and contacted DJI support again and we went thru the same step over again with no new solution. A rep asked me if I would ship the integra goggles to DJI to do that themselves and I shipped it to DJI for their expertise on extracting data.  Next, I was contacted by DJI support and was told that they can’t extract the data, what a surprise, however there is more. A DJI rep told me the integra goggles need to be repaired and I would have to purchase a new Avata 2, even though I have purchased the 2 year fly away refresh warranty.  I have followed the directions of every rep to realize I am being pushed into buying another avata 2. Anyone considering investing into the DJI equipment will realize this too and  await the DJI support to do the same to them if it would ever happen and the probability for this to happen, is very high and so is to be left to fend for yourself.

Best in its class. I fly it almost on a daily basis and each time that I do, i learn something new.

I use this for fun and for work. I love this drone.

Super cool! We are beginners and my husband and kids love it!

Love this drone. The RC2 controller is definitely better than the one that came with the 3 Pro. The extended batteries are my favorite to use.

Best gift for my hubby ever!!!! He loves it and we have some really cool videos now of the house and lots of neat sights etc.

One of the best purchases of 2024. Small and powerful.

Great product with a good price.no problem with customer service with this company. Very respectful and courteous..

What can I say other than it's a DJI Drone and and surpasses all of my expectations!!!!!!! This Drone is awesome in every area.

The best…………………………………………………………………………………………………………..

Very easy to operate and best for recreational! I would recommend this!

Great camera - zero complaints. Great controls - zero complaints. Really satisified.

great dji is the best ! fun to fly and good price !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worth the purchase for sure for sure. If you are thinking about upgrading from a mini 3 just do it. Take my word for it you wont regret it.

Excellent! Exactly what I was expected and more! For fun, work… excellent video quality.

Love it! Was leary on it being a mini but its performance is amazing along with its flight time! Amazing photos A+++

Product is awesome l, i couldn't ask for a better price