Customer Ratings & Reviews

love it, nice gimbal for affordable price. I bought this for my wife and she loves it.

King of phone gimbal products ! 100stars convenience , highly recommend for all beginners and experiences . Perfect !

Great product. takes good stable video there’s so many features I have yet to get to all of them but over all I’m highly satisfied

I love my Gimbal. I don’t like how I ordered 2 camera systems prior that did not get delivered and Best Buy has refused to replace or refund. It makes everything I buy feel like I shouldn’t.

Cannot cancel order through bestbuy customer service, nor changing shipping address. Very disappointed about their decisions on chosing an AI that isn’t fully capable of making any changes of the order, and refuse to connect with a representative. It’s a waste of your customers’ time.

This is my very first gimbal, I love it, still getting used to it. Active tracking is a plus.

LOVEEEEE it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Its awsome.im international student from india i like it and also service of best buy thaku very much

I am so happy for to get one of these for my son birthday

This gimbal is great watched alot of reviews on it and they all lived up to it.

Overall was not impressed. Have had others in the past which were much easier to use and got better results. Ended up returning

Outstanding product, the ability to charge your phone while using it is a game changer.

It’s a excellent product very functinal, Yes, I would buy it again and I recommend it.

The gimbal itself is good, but it requires too much effort for someone who isn’t very tech-savvy.

it’s okay I couldn’t understand how to use it but if you know your stuff I’m sure you might like it. Just wasn’t for me

This is an always connected device you can not unbox and setup in a remote location and use all features without internet and the dji app. i might assume the dji app may require a login. they private messaged me on aamzon and let me know that half of the features don't work AFTER i bought here.

I’ve gotten DJI Gimbals in the past and I have a lot of different DJI equipment but this one was disappointing. I had a hard time locking on to people and the AI assisted would lock on to random people in the background while filming.

Device kept on resetting and phone wasn’t able to stay . And when it worked, the gimbal was to slow on following the action

This thing rarely works as intended. The Bluetooth connection is unreliable. The app requires you to do training to make sense of the gimbal, when the features sometimes decide to work out of the app other times not at all. Doesn't work at all with my Apple Watch, and my iPhone 16 Pro seems to heavy for the mount.

I recently purchased an open-box one from Best Buy, and it arrived missing a crucial cable. I contacted online customer service, who assured me that my local store could easily resolve the issue. Unfortunately, that was far from the truth. When I went to the Secaucus Best Buy, the employee I spoke with was completely unhelpful. Instead of providing the correct replacement cable, they offered me a long, dirty, and completely inappropriate cable that was clearly not meant for my device. This is unacceptable! Not only was the item incomplete, but the local store's response was unprofessional and disrespectful. It's clear that Best Buy has no quality control for their open-box items and that their customer service is seriously lacking. I'm extremely disappointed with my experience and will be hesitant to purchase anything from Best Buy again, especially open-box items. I strongly advise others to avoid the same frustration and look elsewhere.