Customer Ratings & Reviews

This device requires a high current USB-C charger. I tried two different high quality GaN USB-C chargers for the iPhone 15 Pro and iPad Pro that deliver over 2 Amps of current and it wouldn't charge. These same chargers will charge a multiple other devices without issue. DJI makes many other great devices that I own, but I can't recommend this one. It is fundamentally flawed.

Don’t order I got proof they sent an email that my order was canceled. Still haven’t got my refund. It’s been two weeks.

Not been able to use the purchase since it does not include some vital component which were not added

Just sent it in for repair. Screen stuck on the logo screen. It has been less than 3 months. Never dropped or knocked. Not worth the price!

This item was bought on my credit card fraudulently I reported it before the item was picked up, but you released it anyways great business model you have

Horrible never got item and Best Buy refused to refund or reship item when the shipping told them they can’t locate item and law enforcement don’t do anything for items under a 1000 dollars nor can they locate item

the camera great! Best Buy, NOT SO GREAT! I AM STILL ON A NOW 3+ HOUR PHONE CALL THAT IS NOT GOING WELL. TO PU IT MILDLY......I WILL NOT BE RE-UPPING MY TOTAL CARE MEMBERSHIP IN A FEW MO

Horrible customer support. I ordered an expensive DJI camera on the 11th of December and still haven't gotten it. Apparently a "refund" has been processed but to this day I still haven't gotten anything. I have spent hours upon hours on the phone with customer service and am being told the "backend" team is still reviewing it 5 weeks later. Im sure this will get deleted. If you are going to buy something from Best Buy it should be purchased in person and not over the internet.

Screen rotation stuck in portrait after 3 hours of use. It's a known defect after checking online.

Delayed delivery, problems with goods during transportation, unprofessional work

Just today, I was going to take it out to record some material, but there was no display on the screen. I thought it was out of power, but it turned out that it couldn't be charged, and there was no response.

The built-in 3-axis gimbal produces butter-smooth movement that would normally require a dedicated operator. For run-and-gun documentary work or guerrilla-style narrative shoots, this thing is gold. The 1-inch sensor handles low light surprisingly well, and the tracking features mean I can operate solo when needed. What sealed it for me: the form factor. I can pull this out of my pocket and capture B-roll or establishing shots without the production overhead. When you're working with micro-budgets, every setup minute costs money you don't have.

I bought an open box priced item and it actually was all sealed up with all the original accessories. Maybe it was discounted because the box was barely scuffed up? This shoots 4k d- log, 120 fps slow motion in 10 bit, face tracking, product focus, time lapse, excellent low light, great sound, one inch sensor on a gimbal that all fits in your pocket! I owned the first generation of the Osmo Pocket, which in itself was fantastic at the time and I still use it, but this is completely 900 times improved and the image is unbelievable.

I love how compact it is for being on-the-go, it's user-friendly and films up to 4K 60 which I needed. Would recommend getting the extra battery but if you charge it overnight you'll probably be okay.

Great product, came with everything I needed. Great present

Perfect for family videos! Compact and easy to use. Quality is amazing!

I am so glad that I can pay and EXTRA $330 for the Creator Combo this year, now at $969 this year, $639 last year. That'll show 'em. Hey folks, buy these while you can, I see they are disappearing fast. Cool, the "Open Box" is only $25 less than new (June 2025) [ $100's more than it cost when it was first recently introduced AND no revisions!!]

I bought this camera for my wife as a travel vlogger. It's a great camera. The quality is top tier. I would suggest buying all the protective gear you can because it is fragile.

I do travel content and it’s pretty annoying having to carry around all my different gadgets. Decided to order this and it’s been game changing. Camera + gimbal all in one and it’s small so perfect for on the go

Nice little pocket camera that you can take everywhere as long as you are careful with water or breaking it. Just be gentle . Motion lapses and video tracking is why I got it and it works beautiful. I don't need the wireless mic