Customer Ratings & Reviews

After 50 flights not one issue. Easy to fly, reliable, and makes me happy! Highly recommend!!!!!!!!!!!!!!!!!! P.S. Found cheaper online, BB refunded difference. Best Buy Rocks!!!!!

Great drone for the 699 sale price. Very similar to the phantom 4 besides obstacle avoidance and a design refresh. Great camera and battery, would recommend.

Everything people say about how amazing this system is, is true. Extraordinarily impressive. But... if anything goes wrong, you're pretty much on your own. Customer support is close to non-existent. Research the many forums about this device, and you'll see scores of stories about having to wait weeks or even months for a support person to reply to an email. You've been warned.

One of the best products I have bought in years. Easy to fly and control

As a photographer, i absolutely love the photo quality this camera offers. Aside from the pictures, this drone is simply a blast to use and play with! It is super easy to learn, quick response time, and always draws crowds to come watch. I recommend this drone for anyone who is responsible enough to have a serious drone like this!

Great package deal. Best price found. Extra bonuses are added plus!

These drones look like a lot of fun to operate and being able to record video and pictures is awesome.

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Nothing but good with this unit from ease of flight to the multitude of features.

DJI support is, well, terrible. Response time, poor, wait, what's worse than poor? Parts, service? Nope, you will be abandoned. That said, it a fun product that can produce amazing video, but the minute you have a problem, the party's over. I would search out another brand.

Best Drone you can buy for the money. Just wish they had more info in the box on the drone when you buy them. Had to do a lot of googling on it's operation.

Awesome machine to own and fly lots of fun careful in winds higher than 15mph will definitely get you lots of good and bad(unwanted) attention!

got it home, needed firmware update, tried for 6 hours sd card unreadable after 3rd attempt, absolute garbage. Never even got it in the air. I am a user of multi drone brands, 3dr at least flew on first time.

i lost 2 days to undertand it. It is hard for first time.

Our company CFO purchased the Phantom III Pro for viewing projects. We were immediate lovers and It worked like a dream for three months then failed mid demo and crashed, totaling the unit. Do your research, it happens frequently. DJI CUSTOMER SUPPORT WAS HORRIBLE. - THEIR POLICY: IT TAKES THREE WEEKS FOR A RESPONSE (It took us three months) - BE PREPARED FOR THE RUN AROUND DJI DOES NOT STAND BEHIND THE PRODUCT. *** IT WILL BE YOUR FAULT*** Buy at your own risk, you'll be where we are soon enough :(

I purchased a DJI Phantom 4 drone at Best Buy a few months ago for $1,400.00. I didn't use it for a couple months and started using it about six weeks ago. Over the course of using it about 20 times, it malfunctioned on its own and crashed itself into a buildings and to the ground. On the second malfunction, it broke the gimbal. I went to Best Buy with the drone and they did everything they could to warranty the product, but they found that they were not allowed to offer a warranty because DJI does not stand by their product- even for their largest retailer, Best Buy (says a lot when the largest electronics store in the country is not allowed to stand behind a product). I returned the drone to DJI for repairs, explicitly explaining the details of the incident. DJI would not stand by their product. DJI blamed me when it was their product, specifically their forward motion sensors, that failed. The gimbal had been damaged in the crash and did not rotate left to right any more, but it was still attached to the drone by its bracket and servo. DJI took a number of weeks to run diagnostics- they did not run any repairs, I can only imagine how long that would have taken. I explained the situation to DJI, and was never listened to. I realized that the company would not stand by its product so I requested that they return my drone 'exactly as it was sent' if they were not going to fix it. A full week later, I received my drone and found that the camera was completely severed from the gimbal, except for the wire strip which was partially torn. Not only did they not repair my aircraft, they damaged it more, rendering it unusable! Hands down the worst customer service I have ever experienced. Lazy and inattentive staff. Long wait time. They won't stand by their product. They damaged my property while it was in their care. I am telling everyone I know about this, regardless if they are using a drone or planning to. Do not buy any product from DJI. There are much better competitors out there who will respect the price tag they place on their products and actually care about their customers. Best Buy management knew about and warned me of this marked lack of good business practices at DJI when I first considered returning the drone, I should have listened to them, I would have saved a lot of time and headaches. As I am writing this, I am on the phone with Best Buy to recommend they do not carry DJI's product any more. I will also be calling any and all other retailers I can find with DJI products and warning them about my experience. I tried to post my complaint to DJI, labeling all of the review site’s fields at the lowest rating (which was appropriate). I hit ‘submit’ and all I got was a small green label written in Chinese letters with a small ‘x’ button. DJI appears to have set up their review site not to accept poor ratings!