Customer Ratings & Reviews

3 stars for "potential" quality. Because after having the unit for less than a week, buying a tablet for a controller and doing all of the updates, I now have a $700 paperweight. The No-fly zones will not allow me to even launch at my house. I am 3 miles from a small municipal airport and 7 miles from a retired military base(now civilian airport). My tablet screen displays a red 'unable to launch' message. I can't even test the unit! I understand the safety aspect. The no fly totally defeats the purpose of purchase, No fly is built in, bypass maybe?

My son bought the DJI spark and was very excited to use it as it was fairly easy to get going once he watched the videos online. The manual does nothing to help understand how to use it. Took it out to show his friends and the battery dropped out. This was within 24 hours of buying the product. The drone fell to the ground and broke. Fortunately the people at Best Buy stood by their product and gave him a replacement. Not more than 48 hours later had the same thing happen. Returning and hopefully will get my money back.

Purchased new - battery was defective - could not fly or try. Spoke to company and they said they would send out a replacement right away. Now over 2 weeks still no battery, could not use for what I wanted it for and have yet to see if it even works. Checked and now they said they had to receive the new defective battery before they would send it out. Will never buy DJI again.

The instructions to learn to operate this thing is poor. The first time I started it I couldn’t figure out how to stop it. So I quick went to the app to look for info and found everything else but not what I needed. So I went to the internet meanwhile this thing is still sitting there spinning while I’m googling away but still found nothing. So I tried to reverse the sequence hoping that would turn off the propellers but instead it lifted off my desk and started wobbling around until the propeller strikes my laptop, the drone flipped over upside down, broke one of the propellers off crashed upside down on my keyboard and scratched my screen on my laptop. Luckily there were no kids around. I spent 3-4 hours reading instructions and watching tutorials and I can tell you first hand you need some type of formal training to operate this thing. It is nowhere near easy. The instructions speak in incomplete sentences, the dialogue is obviously a translation from a foreign language because they use improper sentence structures which leave you scratching your head.

This is a great drone only if your ready to loose your money . This drone has a history of fly away problems. DJI is very aware of this problem but will put you through the ringer before helping you if you get any help at all. I bought one paying almost $600.00 had it for 3 weeks and it is now setting in the kcc copper tailings pond . And it can't be recovered due to they say a life risk. I have years of flying drones I know what I'm doing and that drone took off like it had a mind of its own . So if you can afford to throw away your money ? By all means buy one . It only fair you know the facts .

I purchased this drone in Dec 17. I found it difficult to operate using my phone. Also has very limited distance just using the phone method. I spent the money and bought the additional remote which made it much easier to fly. After about 10-12 flight I was flying it over a local river and the drone got disconnected from the controller and landed in the river. DJI said because I could not recover the drone there is nothing they can do but offer me a 30% discount on another drone. I did some research and this is a common problem with their products. I will do some quick YouTube searches and google searches before buying a DJI product. Customer service is not a concern to them.

The Spark has a known software/hardware issue where it has a random YAW error mid-flight leading to uncontrolled flyaways. Google DJI Spark flyaways. DJI has the worst customer support, and unless you purchase DJI Care they will try very hard to not honor a warranty. It creates an unsafe situation, remember if you have a flyaway and someone is hurt you're at fault when it becomes a legal matter.

The Spark is distracting when used in photography.

Bottom line: you can't even start this drone up without the right smart phone....my Droid Z didn't make the list! Would have lived to be told that somewhere in the users guide or even before I purchased it.

I got this drone for my 12 year old son and on the second day it flew away still trying to get my money back but don't think I wil.WORST DRONE EVER!!!!