Customer Ratings & Reviews

Hello, thank you for taking the time to share your feedback. We're truly sorry to hear that your Dyson has stopped working after roughly a year of use. We understand how disappointing and inconvenient this can be. At Dyson, we are committed to providing our customers with reliable, high-quality products, and your experience is very important to us.
Your feedback is invaluable, and we’d welcome the chance to learn more about your situation so that we can better assist you. We would like to look further into this for you, and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.

Hi, thank you for sharing your concern with us. We appreciate your efforts and please accept our humble apologies for the inconvenience caused by this. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support

Hello Zekyle, this is Kelly with Dyson. We're sorry to hear you were so disappointed with the AM07 tower fan. AM07 was designed to reduce the noise and power consumption without compromising on the performance of our powerful air multiplier line - resulting in our quietest fans – up to 75% quieter than the original Air Multiplier fan. AM07 has been engineered to not only be quieter but more energy efficient too. With improved airflow pathways, reducing air turbulence, this has allowed the machines to be up to 30% more energy efficient. We would value the opportunity to learn more about your experience and assist with any questions you may have. Feel free to contact us at [email protected] and we will be happy to help.

Best Wishes,
Kelly
Dyson Customer Support

Hello, thank you for sharing your feedback with us. We're truly sorry to hear that your experience with our product has left you feeling this frustrated. We always aim for high performance and reliability, and it's disheartening to know that we fell short in your case.
Your honest comments are important in helping us improve, and we'd appreciate the opportunity to look into this matter further. To offer you prompt assistance and address your concerns directly, please email us at askdysonUS@dyson.com with "Dyson Review" in the subject line.
Thank you again for sharing your experience—we’re committed to doing better and hope to restore your trust in our products.

Hi there, this is Kelly with Dyson. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.

Best wishes,
Kelly
Dyson Customer Support