Customer Ratings & Reviews
- Model:
- 302199-01
- SKU:
- 2854038
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that the AM09 Fan + Heater is quiet, heats small spaces well, and has a sleek design. It also comes with a remote control, which is a convenient feature. However, some customers complain that it is expensive and the warranty is short.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like Dyson products and have the regular fan tower. However, I purchased this in hope of having both a fan and a heater. The heater does not perform as I expected and not worth the price. However the fan part works as intended.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ronnie. Thank you for taking the time to provide a review on the AM09. In order for the AM09 to operate as a heater, it will need to be set to a temperature that is above the rooms temperature. It will continue to heat the room until the temperature has been reached.
We would value the opportunity to assist, if you are not getting the proper results when using the heater. Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Not too impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out this model, i wasnt too satisfied with the performance. Not the air flow power i expected from dyson. Its highly overpriced . Had to upgrade to the hp04
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ray, this is Kelly with Dyson. We're sorry to hear that you found your Dyson AM09 Fan + Heater to be lacking in airflow. Dyson AM09 will work with two airflow modes, as part of Dyson Jet Focus technology. This will allow you to set your unit to blow out in a diffused mode for whole room use or focused mode for personal heating. Dyson AM09 will also will have an air flow control which will increase the speed of the air expelled from the machine, this can be adjusted with the remote control. You will have power settings ranging from 1-10. We would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Dyson is garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like all Dyson products, and over hyped and overpriced piece of garbage.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Johnny. Thank you for taking the time to provide a review on the Dyson AM09. We would value the opportunity to assist with your AM09 and want to ensure it is working as intended. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Completely Overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, I've seen all the Dyson commercials and even felt the air flow of the product while operating at one of the big chain stores. I thought we'd give it a try in our new house that doesn't have ac. Well, this product was a complete disappointment. It just pushed the hot, humid air around the room. Of course it worked well at the chain store, the store was air conditioned! And as for it being quiet...think again. This product kept waking me up with it's noise. Save your money, and buy a $40 fan; trust me, it works just as well.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson AM09. I am sorry to hear you are less than satisfied with the fan's performance. While the fan mode is not designed to change the temperature of the room like the heat mode can, it is designed to cool a person by moving the air over and around them.
We would value the opportunity to learn more about your experience. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Just not great...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just does not do a lot. Its not a heater. Maybe they could call it a "Warmer"? You are paying for the novelty.
No, I would not recommend this to a friend- Cons mentioned:Price
Overpriced Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this and found 2 great tower fans and saved my money. It really isn't worth the pricetag.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson AM09 Fan + Heater. I am sorry to hear you are less than satisfied. We would value the opportunity to learn more about your experience as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
An expensive fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device to cool the air in my office but it performed as a fan with no appreciable affect on air temperature.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Dyson AM09 Fan + Heater is a part of our air multiplier line, which consists of blade-less fans. They are designed with a powerful airflow to provide you with a powerful steady stream of smooth air. The air temperature does not change, instead it's the airflow which is designed to cool you. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control.
We would value the opportunity to ensure that your unit is performing as intended as we are committed to customer satisfaction. Please do not hesitate to contact [email protected]. We are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Noise level
Dyson Fan and Heater stand alone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased the Dyson on 2/23. It is very quiet and works well.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Betty, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson AM09 Fan + Heater. We would value the opportunity to ensure that your machine is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Overpriced for what if offers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the guy working told me this would heat my garage some that I turned into a gym. I ran for about 2 hours in my garage and it didn't do anything. For the price of this it is not worth it. I have returned to store already......Stick to vacuums Dyson
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jeff, this is Kelly with Dyson. I'm sorry to hear that in your use thus far, you've found that your Dyson AM09 isn't heating your space as intended. I can confirm that in order for your machine to heat, you will need to set the target temperature on the machine, above the current room temperature. For example, if your machine is set at 72 degrees, and your space is 74 degrees, the machine won't blow heated air until the room temperature falls below the set temperature on your machine.
While we don't ever expect any problems to occur with your AM09 Heater + Fan, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
too small to make a difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small to make a difference in the temperature on our Lanai
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Sue, this is Kelly with Dyson. We're sorry to hear that you've been disappointed with your AM09 Fan + Heater, thus far in your use. I'm happy to inform you Dyson AM09 will have a few features which are worth noting as it relates to heating mode. To begin with, the heater will need to be set above the current room temperature in order for your machine to function at its optimal performance, as it will go into a standby mode as it reads the room temperature, awaiting the temperature reading to drop below what it has been set to. Also, your machine will work with two airflow modes, as part of Dyson Jet Focus technology. This will allow you to set your unit to blow out in a diffused mode for whole room use or focused mode for personal heating. Dyson AM09 will also will have an air flow control which will increase the speed of the air expelled from the machine, this can be adjusted with the remote control. You will have power settings ranging from 1-10. If using in cool mode, the fan airflow speed can be changed, but a target temperature cannot be set in cool mode, like while using heat mode. The fan won't cool like an AC unit would, as there is no freon in our air multiplier units.
We are keen to go over your machine with you and learn more about your experience, as what you are describing certainly does not sound normal. Please consider emailing us directly at [email protected]. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price product was not that great. Didn't not cool the room.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there,
This is Dan with Dyson. Sorry to hear your AM09 did not meet your expectations and may have been returned. In cooling mode, the Dyson Hot + Cool™ fan heater is a powerful fan. It is not an air conditioner. AM09 can be used in conjunction with an air conditioner to circulate cold air further and faster. Thus, saving you money and energy.
We'd like to hear more about your experience. Feel free to e-mail us at [email protected] with your contact details and we will be in touch.
Best wishes,
Dan
Too pricey and not enough power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it yesterday evening hoping to have a good night sleep. The fan wasn't strong enough. I couldn't feel the air and I was sweating all night. I'd rather use my $20 fan which is louder but at least I stay cool at night. I'll return it today! Waste of money!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Mimi, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson AM09 Fan + Heater. I am sorry to hear you are less than satisfied with the performance. It is not an air conditioner. The AM09 can be used in conjunction with an air conditioner to circulate cold air further and faster saving you money and energy. It is designed to cool a person by moving the air over and around them.
We understand that you may have already returned your fan. However, we would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Very weak heater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with the weak heat it producedz
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Edna, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson AM09. I am sorry to hear you are less than satisfied with the heater. This heater is designed to operate up to 99 degrees with up to 10 air flow settings. It is unusual to hear it has weak performance.
We would value the opportunity to address this in more detail. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Disappointed in this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this Dyson to help cool a bedroom that tends to get hotter than the rest of the house. It does not do the job. The air is not cool, it is just a fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. In cooling mode, the Dyson Hot+Cool™ fan heater is a powerful fan. It is not an air conditioner. The AM09 can be used in conjunction with an air conditioner to circulate cold air further and faster saving you money and energy.
We would value the opportunity to learn more about your experience and address any questions or concerns. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Pros mentioned:Noise level, Remote control
Better than the AM05 in some ways, not all ways
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 3rd version of the Dyson heater is improved in ways, but when I got mine, I was not expecting it to be worse than the AM05 in ways. It is improved enough to be considered a better heater than the AM05, but only because it has more options. This AM09 model is slightly taller and heavier than the AM05. This AM09 has a timer, the AM05 does not. This AM09 has the jet flow design and broad airflow mode, the AM05 only had the one airflow mode, which to me seems like it was capable of moving air almost as far as the newer AM09. The AM09 remote has a cold and hot shot buttons, one press of the blue button, and it goes directly to fan setting, one press of the red button, and it goes directly to the last set temperature which it was heating the room at. The AM05 had to perform a really inconvenient process on the remote of pressing and holding the temperature up or down buttons to go from fan to heating modes, when the digital readout got down to 32 degrees, then it was on the fan only setting. This AM09 heater is quieter than the AM05 heater, but I have found that it achieves some of its improved quietness, from having a decreased airflow in the heater mode. The airflow in the fan only mode on both models, seems to be equivalent. I bought this Dyson AM09 to replace my AM05 as my living room heater, so it was a direct swap, and the AM05 is now a bathroom heater, yes my bathroom does have a ground fault power receptacle to prevent electrocution. Anyway, placed my new AAM09 in the same exact location as my AM05, this AM09 does not move quite as much air in heater mode, when compared to the AM05, but it is quieter, I just wish they would not have tried to achieve some of the improvement by decreasing the airflow in heating mode. Both the AM05 and the AM09 do have a lesser airflow in any fan speed setting when the heater is on, compared to just the fan setting, this is on purpose, to avoid so much airflow that it might cause a customer to think it is not putting out air that is hot enough. Dyson engineered their heaters, so that the heater setting has less air flow in any speed, to make the air output feel sufficiently hot on even the highest fan speed. Many customers must have complained that the Dyson AM05 was too loud, so they improved this AM09 and made it quieter mostly by improved air flow channels on the inside of the heater, but I can tell that some of the improved quietness when operating, is from it also having a decreased airflow in the heater mode. That was not even necessary at all, they effectively decreased the effective heating capability of this AM09, in efforts of trying to avoid customers complaining about it being loud. The fact that they made it quieter by way of improved airflow channels, was all that was needed. Having slightly decreased the airflow in heating mode, makes this newer AM09 less able to heat objects further away from the heater. Comparing the two heaters, the AM05 blows the heat further away from the heater, more effectively heating objects further away, but it is louder than the AM09.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Aimee with Dyson. I am happy to hear that you are overall pleased with both the AM05 and the AM09. We certainly appreciate your loyalty to our brand. We would also like to hear more from you and your experience with our Fan Heaters. Please reach out to us by emailing at [email protected]. We look forward to hearing from you. Best Wishes, Aimee
Got a broken product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this fan/heater on Dec 1st and got it on Dec 4. Im very dissapointed because when i opened it was broken. I will return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm so sorry to hear that you received a defective AM09 Heater Fan. This experience, while I am sure was very frustrating, is also very unusual. While we don't ever expect our valued owners to experience any issues like this, we would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Not dyson’s best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up taking this back didn’t really push much cold air unless you were directly in front of it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you weren't happy with the performance of your Dyson AM09 Fan + Heater. In cooling mode, the Dyson Hot+Cool™ fan heater is a powerful fan. It is not an air conditioner. AM09 can be used in conjunction with an air conditioner to circulate cold air further and faster saving you money and energy. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Going down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the fan home and was super excited until I opened the box and the remote was missing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I am sorry to hear about the missing remote from your AM09 packaging. This is very unusual and unexpected as the remote will generally be included in the same packaging material as your manual. We would value the opportunity to assist you with ensuring you have everything you need to ensure the unit can be used as designed. Please do not hesitate to reach out to us at [email protected].
In the meantime, your machine can also be operated without a remote. Pressing the power button will turn the machine on and off. If you press and hold the power button, you can run through the target temperatures. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
poor perfomancer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought it from best buy, but poor perfomance...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there! Thank you for taking the time to provide a review on the AM09. The AM09 is our latest in FAN/Heaters with a better performance than previous models. If you are not getting the desired performance or have questions or concerns about your AM09, Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan wouldn’t blow enough air. Returned it and purchased a better one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson AM09 Fan + Heater. I am happy to inform you that the AM09 air flow should exceed three times its width.
We understand that you may have returned the heater. However, we would value the opportunity to learn more about your experience. Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service