Customer Ratings & Reviews
- Model:
- 573788-01
- SKU:
- 12119318
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fan in hopes of having an air purifier fan combo but you can barely feel the air moving even on the higest setting. I tried to like it but its just not worth the hefty price tag and to make things worst i tried to take it in last night to return it and best buy would not accept my return beacuse i was 2 days over the 15 day limit and because it was opened and used. Well how else am i suppose to know if it’s good if i dont try it? Like are you kidding me its just 2 days. I called for a manager and a supervisor posing to be the store manager came and still did not accept my return. Said i was 2 days past return policy even tho their policy states if im not satisfied i can return it for a full refund. i will be contacting corporate for the insane inconvenience they put me through and how their useless staff was unable to do anything. i do not recommend purchasing anything from best buy you’re better off buying from amazon at least
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with the Dyson Cool Gen1 TP10 Purifier. We're truly sorry to hear about the challenges you've encountered, both with the product and the return process at the retailer. We understand how frustrating it can be when expectations aren’t met, especially after investing in a product you had high hopes for.
While the return policy decisions lie with the retailer, we’d like to assist you in any way we can regarding the product’s performance. Please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt support. Our team would be happy to explore options and offer guidance to enhance your experience with your Dyson purifier.
Better and cheaper options out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if mine was a lemon or what, but this thing sucks. It broke twice in less than a year and a half. I should have returned it when I bought it, for the price (almost $500!) it felt really cheap and dinky. I’m super disappointed — I love my Dyson vacuum but I’m not sure I would buy from them again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Lindsay, thank you for sharing your response with us. We have reviewed your concern regarding experiencing broken issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Complete joke of a product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted one of these and I bought one yesterday. When I plugged it in and turned it on I thought that I didn't set it up right and I thought that I did something wrong because the air stream that it creates at maximum speed is laughable. I have it six feet away from my couch and I still can't believe how weak of a fan this is, Any regular fan at low speed will create a better air stream than this one at its highest. Do not buy this. I certainly feel like an idiot because I have never wasted so much money on something so idiotic as a fan with an expensive filter that could be barely felt from six feet away at its highest setting and it sounds like a hair dryer. The sound is very distracting. Now I know that someone from Dyson will post the same template message that is posted on all negative reviews so I can tell you this: I was going to buy a Dyson vacuum cleaner but I will never buy anything from Dyson again because I'm not going to make the same idiotic mistake twice. I'm also going to keep this "air purifier fan" to remind me not to spend my money on stupid products like this ever again, and every time someone comes to my place I'll tell them about what a joke this fan is and how much it costs, so hopefully they can learn from my stupidity.
No, I would not recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought 2 of these, first 1 has a cut power cable, second 1 barely pushes air around unless you're right in front of it. Not worth the price and won't keep you cool. I definitely don't recommend this product. I'm returning both.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left package outside did not ring doorbell and package was stolen. Best Buy did not replace
No, I would not recommend this to a friend