Customer Ratings & Reviews
- Model:
- 573788-01
- SKU:
- 6574921
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Cool Gen1 TP10 Purifier's ability to improve air quality and its quiet operation. Many appreciate its sleek design and ease of use, along with the effective fan and oscillation features. Positive feedback also highlights the purifier's help with allergies. While some find the price to be a drawback, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air quality
Great fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always blows cold air and filters the air in our room extremely well
I would recommend this to a friend - Pros mentioned:Air quality
Good looking fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I give Dyson air purifiers a 4 out of 5 stars for their design and air purification capabilities, but keep in mind that their fan function is on the weaker side.
I would recommend this to a friend - Pros mentioned:Overall performance
Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for about a month, and so far, works great..
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your wonderful feedback! We are thrilled to hear that you are pleased with the performance of your Dyson - Cool Gen1 TP10 Purifier. If you have any further questions or concerns, please don't hesitate to reach out to us at askdysonUS@dyson.com. Wishing you great health and joy! Best regards,
Dyson Customer Car
- Pros mentioned:Air quality
Great air purifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I feel like my allergies have improved since I started using this. I live in a heavily polluted area and I can definitely tell my symptoms have improved.
I would recommend this to a friend - Pros mentioned:Overall performance
Pretty interesting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little getting used too but works well no complaints
I would recommend this to a friend Underwhelming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit disappointed in this fan/air purifier. I have an older version of this product and I was expecting this fan to be more powerful than my older product. I would not recommend this purifier/fan combo if you are looking for a decent fan.
No, I would not recommend this to a friendWould not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fan in hopes of having an air purifier fan combo but you can barely feel the air moving even on the higest setting. I tried to like it but its just not worth the hefty price tag and to make things worst i tried to take it in last night to return it and best buy would not accept my return beacuse i was 2 days over the 15 day limit and because it was opened and used. Well how else am i suppose to know if it’s good if i dont try it? Like are you kidding me its just 2 days. I called for a manager and a supervisor posing to be the store manager came and still did not accept my return. Said i was 2 days past return policy even tho their policy states if im not satisfied i can return it for a full refund. i will be contacting corporate for the insane inconvenience they put me through and how their useless staff was unable to do anything. i do not recommend purchasing anything from best buy you’re better off buying from amazon at least
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with the Dyson Cool Gen1 TP10 Purifier. We're truly sorry to hear about the challenges you've encountered, both with the product and the return process at the retailer. We understand how frustrating it can be when expectations aren’t met, especially after investing in a product you had high hopes for.
While the return policy decisions lie with the retailer, we’d like to assist you in any way we can regarding the product’s performance. Please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt support. Our team would be happy to explore options and offer guidance to enhance your experience with your Dyson purifier.
Poor Support – Awaiting Response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item, but it stopped working after a week. I checked the reviews and comments section and found a few email addresses for contacting Dyson customer service. I sent emails to the following addresses but have not received any response yet: 1. [email protected] 2. [email protected] I am forwarding the same email again today to [email protected]. Let’s see if they respond. (Giving 2 stars in the hope that they will reply to me.) Order Number: BBYTX-806304779932
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Pitah, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Cool Gen1 TP10 Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
- Cons mentioned:Price
Better and cheaper options out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if mine was a lemon or what, but this thing sucks. It broke twice in less than a year and a half. I should have returned it when I bought it, for the price (almost $500!) it felt really cheap and dinky. I’m super disappointed — I love my Dyson vacuum but I’m not sure I would buy from them again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Lindsay, thank you for sharing your response with us. We have reviewed your concern regarding experiencing broken issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Complete joke of a product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted one of these and I bought one yesterday. When I plugged it in and turned it on I thought that I didn't set it up right and I thought that I did something wrong because the air stream that it creates at maximum speed is laughable. I have it six feet away from my couch and I still can't believe how weak of a fan this is, Any regular fan at low speed will create a better air stream than this one at its highest. Do not buy this. I certainly feel like an idiot because I have never wasted so much money on something so idiotic as a fan with an expensive filter that could be barely felt from six feet away at its highest setting and it sounds like a hair dryer. The sound is very distracting. Now I know that someone from Dyson will post the same template message that is posted on all negative reviews so I can tell you this: I was going to buy a Dyson vacuum cleaner but I will never buy anything from Dyson again because I'm not going to make the same idiotic mistake twice. I'm also going to keep this "air purifier fan" to remind me not to spend my money on stupid products like this ever again, and every time someone comes to my place I'll tell them about what a joke this fan is and how much it costs, so hopefully they can learn from my stupidity.
No, I would not recommend this to a friend- Cons mentioned:Price
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought 2 of these, first 1 has a cut power cable, second 1 barely pushes air around unless you're right in front of it. Not worth the price and won't keep you cool. I definitely don't recommend this product. I'm returning both.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left package outside did not ring doorbell and package was stolen. Best Buy did not replace
No, I would not recommend this to a friend