Customer Ratings & Reviews
- Model:
- 970342-01
- SKU:
- 6448521
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers are positive about the air quality improvement, ease of use, filter life, performance, and fit of the Genuine Air Purifier Replacement Filter. Many find it easy to install and believe it works as expected, ensuring better air quality. However, some customers feel the product is a bit pricey.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my dyson pure me personal fan. A little pricey though
I would recommend this to a friend - Pros mentioned:Air quality
Fan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice filter for my Dyson fan keeps the air cleaned
I would recommend this to a friend Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly three months Error F3 appears - I call customer service- after attempting to restart it a few times they tell me I need a new filter which I tell them I bought one when I got this - they proceed to tell unfortunately because I bought it from Best buy they can’t confirm it’s a genuine filter , continue to tell me that could be the problem , I asked ok but what about the the warranty - they said unfortunately I will have to buy a new new one or order a filter through customer service at which time to call and see if that solves the problem .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Filter refills
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thankfully you guys carry this item.It took a couple of tries but I finally found the right size
I would recommend this to a friendGreat filter, very pricey but worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my Dyson for 3 years now, I bought 2 more since then. I’ve always bought the compatible filters only because the price on the original is ridiculous. But the compatible never gave me the performance of the original dyson.
I would recommend this to a friendDyson filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 29 days and it supposed to be at least 6 months. I dont know whats wrong but its not cool
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
- Cons mentioned:Price
Horribly overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A $70 air filter. The directions to replace are complicated and my filter alert is still flashing after I changed it. I change the filter the alert should clear right, no, not with this fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, Janelle, this is Tia from Dyson! We're sorry to hear of your troubles while attempting to change the filter in your Dyson purifying unit. So that we can provide troubleshooting assistance and resolve your concerns, we invite you to reach out to us directly at askdysonus@dyson.com.
Please include a full description of the issues and include your contact details for direct machine support. We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
Supoosed to last a year…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year life stsred on box. Dyson wont support the unit if you buy the filter from anyone but their website.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. The filters will need to be replaced once a year if the machine is ran for 12 hours a day. If you run it for 24 hours a day, it is about every 6 months. There is also an auto mode that you can set it on when you need to and it will be like a stand by mode and clean the air as needed to help the filter life as well. As for the replacement filters, they can be purchased from Dyson directly or from an authorized retailer.
Best wishes,
Summer
Dyson Customer Support
Unhappy Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter is garbage with a daily constant error message. Next time I order directly from Dyson since this product is garbage.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Deborah,
Thank you for your review. This is Miella from Dyson. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Do not buy... Cheap, dirty quick
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got dirty way too fast.. not as suggested in the specifications.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Recieved used filter?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad handling. It came opened, no seal, just wrapped, filter had some dust and hairs on it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you this experience is not typical. You're encouraged to reach out to the retailer to inform them of the issue with the filter you've received.
We're also happy to provide support to you, if needed. Feel free to reach us at askdysonus@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Ease of use, Filter life
Filters are worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had a great experience with these filters. Easy to install and change out, last several months, and they work well. We run our fan every single day and these last. We’ll keep purchasing them everytime we need a replacement.
I would recommend this to a friend - Pros mentioned:Fit, Performance
Air purifier working great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filter was perfect fit and working great. Air purifier a little on the expensive side but worth it
I would recommend this to a friend - Pros mentioned:Filter life
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter WORKS. I have the Dyson Pure Cool TP01 which I love. I've only had to change the filter once in a year and a half, so the price of the filter is worth it. When i changed the old filter it was COVERED in dust and pet hair. Ive seen other generic ones for cheaper but i dont mind spending a little extra for a year of cleaner air. We have 2 long haired cats, so this is an essential for me!
I would recommend this to a friend - Pros mentioned:Ease of use
Easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get the genuine product from Best Buy for a good price and so easy to change and put this new filter in the purifier. It looked like it might be complicated), but quite the opposite - no tools, no mess, very quick.
I would recommend this to a friend - Pros mentioned:Performance
970342-01 Filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente but it’s always out stack Very durable and easy to clean over and over again
I would recommend this to a friend - Pros mentioned:Air quality
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Genuine Dyson, arrived quickly, same price as Dyson website, can't ask for much more. As a side note unrelated to quality; holding the power button in for 6 seconds did not reset my filter warning, I had to use the Dyson iPhone app.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Dyson purifier replacement filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter was easy to install and my Dyson was up and running as soon as I reset the system!
I would recommend this to a friend - Pros mentioned:Filter life
Great filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter for my Dyson TP01 Ordered from Best Buy and received the filters quickly
I would recommend this to a friend - Pros mentioned:Air quality
need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So Great noticed a difference when changing the filter
I would recommend this to a friend