Customer Ratings & Reviews
- Model:
- 573790-01
- SKU:
- 6574923
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the heating and air quality features of the Dyson Hot+Cool Gen1 HP10 Purifier, with many praising its effectiveness in warming rooms and improving air quality. The quiet operation and ease of use are also frequently cited as positive aspects. However, some customers find the price to be a significant drawback, and a few have expressed concerns about the cooling performance and fan strength.
This summary was generated by AI based on customer reviews.
No app control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all it works well but i don’t like the fact that this model can’t be connected to the app.
I would recommend this to a friendNOT GOOD.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat quality is not good. The heat quality is poor. Additionally, it emits a strong odor into the room. The odor is so intense that when it warms up, your throat burns while breathing. Therefore, I am not satisfied with the product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Seeeeeeeeee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not blow cold air like the guy at best buy said.. Had to bring it back.
No, I would not recommend this to a friendheat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating isn't strong. Have to sit about 2 feet away to feel the heat.
No, I would not recommend this to a friendThey sent me a used product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work properly thermostat didn't work. They sent me a used item. When I called customer service they told me someone else had owned it. If it worked I think it would be a great product but a bit pricey for my budget. Of course much less of a fire hazard. I returned it and that was a bit difficult but finally got a refund after I called my AMX office.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
In house fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For price the product is crap. Fan speed is pathetic. You can hardly feel it’s on if you are on other side of room. You can get decent ungraded fan for 20% price and far better performance. Just Brand name but poor quality. Return the product within 1 week.
No, I would not recommend this to a friendNegative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air it blows it’s like a regular fan. Might as well buy a regular fan for cheaper. Do not recommend
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Never Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was shipped without the remote and Best Buy wont do anything about it. Deferred me to Dyson for warranty. It took so long for them to get back to me just to tell me the remote is out of stock. Now, because it has been 17 days instead of 15 days, Best Buy qont replace it. I was transferred to 6 people and they were all worthless. Now i have this $530 purifier that I cant use. Ill never shop here again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Dear Jennifer,
Thank you for taking the time to share your review. We truly appreciate your feedback and effort. We are genuinely concerned to hear about your experience with your order, as it does not align with the exceptional service standards we strive to provide our customers. Please know that we are committed to delivering the best possible experience for our Dyson customers, and we sincerely apologize for any inconvenience you may have encountered. We would appreciate the opportunity to assist you further and resolve any outstanding concerns. To help us understand how we can improve our services in the future, we kindly request that you email askdysonUS@dyson.com, with the subject line "Dyson Review", so we can give prompt attention to this matter. We look forward to hearing from you soon and hope to address and resolve this issue to your satisfaction. Kindest regards, Dyson Customer Service
Not What I Was Expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly was not very powerful and needed to exchange for a newer more powerful model.
No, I would not recommend this to a friend- Cons mentioned:Price
What in the world is everyone raving about?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t cool down anything at all. I have it all the way to 10 with the fan at max. Does nothing. Not worth the expensive price tag.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good quality. Air blow really low and good only for back up fan
No, I would not recommend this to a friendDyson Customer Service is Incompetent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I have ever made from Best Buy. The fan was defective and Dyson has you work with their customer service to replace it. They received the replacement 4 weeks ago today saying I’d receive the replacement within 5-10 business days. I moved in the meantime (I explained this to three different customer service reps), but each rep confirmed it would be sent to the new address. It was delivered today, not to my new address. They now say 10 days for them to conduct an investigation. The fans are notoriously defective, so you’ll likely have a similar experience. DO NOT BUY DYSON.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pure luxury. It doesn't blow cold air. It's just like a normal fan. Well, personally, I don't recommend it because you can find better fans for a better price, but that's everyone's opinion.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
- Cons mentioned:Performance
Terrible fan
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 3 months of being used, literally a waste of money
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having a broken issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Dyson Hot+Cool HP10 Purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't meet the requirement, the air purifier wasnt strong enough to blow out air.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience less the one year I have probo
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Heartless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very little heat. Overated. Not as advertised. Hard to understand customer service rep who speaks little or bad English!
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
A no go!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a disappointment. I wanted to love this fan. Put out absolutely no air and cannot even cool off a small space didn’t want to, but had to return it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we apologize that our fan did not meet your expectations. It is disappointing when a product does not perform as anticipated. We do not want our valuable customers to have such an experience. Please contact our customer service team so we can understand the issue better and see how we can assist you. We appreciate your feedback and thank you for bringing this to our attention. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K
- Pros mentioned:Air quality, Heating
Pure Hot and Cool Technology with Clean Air
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson Purifier Hot+Cool Gen1 HP10 is a stunning addition to any room (even if color clashing). This is not my first Dyson product, having a vacuum and hairdryer, and I have always had interest in their fan technology since release. The Purifier Hot+Cool Gen1 HP10 makes the wait well worth it. Being equipped as a year-round purifier with the ability to both heat or cool a room is next level. Unboxing the HP10 was quick. The product is already in one piece with the 2-180 degree filters attached. There is a simplistic sticker showing product start (plug in and hit power) and from there you are able to simply control the fan with the included remote. The remote is a nice size, small and compact but not small enough it is easily lost. Power may be togged from here, hot versus cold setting (or auto), fan speed and display may be adjusted. Purifier - This purifier is designed for a room size of 872 square feet. Using a HEPA filter, purification is efficient and reliable. This device does not filter formaldehyde (but I can’t imagine why the general public would be concerned of this). There is a continuous sensor that measures air quality, with adjustment/circulation based on quality. The air quality is displayed on the LCD screen clearly, with a toggle to make this a 24-hr graph or based on particle. There is also a filter life screen that will alert when time to replace filter (reportedly, have not seen for myself the alert). The initial testing of this product was in a room with a purifier already on and the air quality matched between devices. The purifier noted a change after cooking and adjusted as indicated with improvement of quality back to baseline. Overall, a more than adequate purifier device with the Dyson touch. Hot+Cool - The heating and cooling aspect of this devices makes it for me. Of course, a purifier is nice but an elite bladeless fan/heater? Remarkable. The device will stand still or rotate. The rotate function is either 45, 90, 180, or 350 degrees. This is the first fan/heat device I have ever seen rotate over 270 degrees. But this device just spins almost all the way around, making a center of the room placement insanely efficient. The fan has 10-speed adjustments with 1 being very mild and present while 10 is markedly noticeable, reminiscent of an island breeze from 5-7 feet away. The cool setting does a solid job at cooling through the speed of the fan. The heat setting is impressive, heating the room over my air-conditioner (which I know was a silly test, but I wanted to know). It does not feel super warm coming from the device, but it is consistent and effective. Being able to toggle between these is the most impressive aspect for myself, just solidifying the efficiency of being a dual device. All in all, this device is an investment in sleek purifying heating and cooling technology. A splendid Dyson.
I would recommend this to a friend too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it - too loud also very big .. we have a small appartment -
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback. We’re sorry to hear that the size and noise level of the product didn’t meet your needs, especially considering your space constraints.
At Dyson, we aim to design products that work well for a variety of living situations, and we regret that this one wasn’t a good fit for your small apartment. Your comments are invaluable to us, as they help us consider these factors in future designs.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.