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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1437 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the HP04 Pure Hot + Cool's air quality improvements, heating capabilities, and quiet operation. Many appreciate its ease of use and the helpful app, while some find the sleek design appealing. However, the high price point is a common concern, and some customers note the unit's larger-than-expected size. A few users reported occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,437 reviews
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and works well with my phone. Easy to put together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    air multiplier technology by dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Filters wonderfully and quick. Looks great and we love the magnetic remote system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Al

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. we are very happy witth our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What i was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice breeze coming threw this decent size unit a good buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS BUT I AM NOT THRILLED THAT THE HEAT CANNOT BE CONTROLLED BY THE PHONE APP.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Fast and efficient service. Best Buy is my place to go for all my needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my purchase. Has all the features I want in a compact size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Humidifier ever!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Humidifier ever!! You will never regret purchasing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product like always!! Best Dyson fan that I’ve purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty great we heater and cooler combination!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this machine! Worth the money. I only wish is that the Electrical core is longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't make a better purchase. Works awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works really well, but whistles!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great but I’m taking off a star due to whistling noise at highest speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retiree

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is powerful, looks nice and easy to use. I do like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended to anyone with allergies or sensitivity to air! Truly an amazing product!!

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 1 out of 5 stars

    Completely dead in 70 days, otherwise great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dyson fans apparently have an issue with their electrical system dying and the display showing a triangle with an exclamation mark inside. This happened 70 days after purchase. Dyson support agreed to replace the machine but it was out of stock. I contacted them 2 weeks later and now the HP04 is discontinued and they’ll shop an upgraded machine - which is also out of stock. They’ll email me if something ever comes back in stock and then I can request a replacement. Pros - when it worked, it worked great. No way to turn on the heat using the app but can turn off. Cons - dead at 70 days

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Dear Sir or Madame,

      Thank you for providing a review of your Dyson machine. We appreciate your thoughts and feedback, we will ensure that this will be reported internally for quality and training purposes. We believe our comments from our consumers help us to improve the quality of our customer service.

      We noticed you provided less than a 5 for your star rating. Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.

      If you require further assistance, or have any concerns about your machine, please do not hesitate to reach out to us at [email protected]

      Best wishes,
      Amanda
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Air Purifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid product very user friendly product Worth the money as it does as advertised

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice style

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the fan and it’s decent, not heavy size is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really Love this product one of the best ones they have made. They are pretty loud though.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Too expensive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it’s worth the price. Maybe get something cheaper

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.

      We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Air quality, Heating
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great appliance, Way more than a fan and heater.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most Dyson products, this unit is amazing. It is a bladeless fan, a heater, and an over the top air purifier. First the fan. It puts out a very high flow of air when on high, but is completely variable down to just a slight breeze. Next, the heater. Very similar to the fan operation, except it heats. The temperature of course can be set and the heater turns off once it reaches the set temperature. One feature I find very intriguing is that when the heater first turns on, it doesn’t at first. It waits a few seconds until it is ready to put out warm air and then starts blowing air. In heater mode, it will never put out cool air while it warms up. The air purifier functions are incredible including many types of purification that I don’t even know what they mean. While no one in our house has allergies or respiratory issues, I could see where this could be extremely beneficial for anyone with either. It can be set to automatic mode in which it senses the air quality and turns itself on and off as well as adjusting the air flow level to clean the air and keep it clean. There is a very small screen on the fan where you can scroll through the different pollutants and see the current levels in the room. The same can be much easier viewed on the Dyson app (more on the app later). In all functions, oscillating is an option, but not your typical oscillation. You can choose 45, 90, 180, or 340 degrees for totally customizable oscillation. It can also be turned off completely. Also available is the option to reverse the airflow which means the air comes out through a slots that runs along the sides and top of the unit near the back. We use this mode when we don’t want the drafts from the forward flow while the unit is only purifying the air. It comes with a very small, very simple to use remote which controls all aspects of the unit. In fact the unit can only be controlled by the remote (or app) as the only control on the fan is the power button. As stated before, most will want to download the app to control the unit, and more so to view the numerous air quality displays. The app controls the unit the same as the remote with one very important exception. Due to some type of legal restriction, the heat mode cannot be controlled in the app. The only negative that I can come up with is the cost of the replacement filters. It uses two heppa filters and two charcoal filters. Directly from Dyson, the replacements of all are approximately $85. The unit will display the amount of life left in the filter. I have not had it long enough to gauge how often these will need replaced. Also note that the unit specifically says it is only meant to purify one room (not sure of the size). It is not a whole house purification system. I highly recommend this.

    I would recommend this to a friend
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