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Customer Ratings & Reviews

Your price for this item is $519.99
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The comparable value price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1437 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the HP04 Pure Hot + Cool's air quality improvements, heating capabilities, and quiet operation. Many appreciate its ease of use and the helpful app, while some find the sleek design appealing. However, the high price point is a common concern, and some customers note the unit's larger-than-expected size. A few users reported occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,437 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good faith fans very good for you and I hope that better

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 4 out of 5 stars

    Good but one downside

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dyson (less than a month since i purchased it ar the time of this review) makes a high pitched noise that is pretty annoying. Many people on the internet are also finding this noise and there is no way to fix it. However, it cools well and heats up decently.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Heating

    Rated 5 out of 5 stars

    Clean air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I was hoping for. Nice heater and clean air

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Smart air purifier for the office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my office to regulate the temperature and clean the air of harmful particles, especially when I have clients over. I like the wifi so I can turn on or off remotely and check certain stats while I'm away. This was a great deal on Black Friday and my only regret now is not getting two so I can have one at my home office.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Has not disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking at Dyson fans for years. I finally pulled the trigger and got one this Spring. It’s a conversation piece in my office at work and I’ve had to move it so people stop touching it. The remote is very convenient and I like that it monitors the air quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fan, Heating

    Rated 5 out of 5 stars

    France

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like having a fan/heater in the bedroom , must buy

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great product and not too noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fan. Filters are easily replaceable. Helps with cleaning filtering the air of pollen and dust. It comes with a remote. Would be a nice feature if the remote can attached to the fan when not in use. The four stars is based on the price. It is expensive and the filter replacement is, too.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sleek design and super quiet. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Heating

    Rated 5 out of 5 stars

    Good air!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purifies really well and give extra heat when needed. Love my Dyson!

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Zero allergies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have some mean allergies and my bedroom has some serious dust problems. Got the fan and first day I had it, severe air quality was what I had. I couldn't believe it. I use it daily and I love the heat option too. These winter nights have been more pleasant with clean heated air.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Keeps our back porch warm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. It keeps the air fresh and warm in our unheated back porch (About 350 square ft) The app is great too. My only suggestion for improvement would be the ability to be able to turn on the heat with the phone app. Currently you can only turn on the air cleaner remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Excellent Air Purifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, quiet, nice deal. Good for daily use,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality, effective air purification

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with this thing. It’s so much nicer and better designed than any other air purifier I’ve owned. Obviously this purifier has very nice premium features. Regardless of all of that, it does the core functionality of air purifying extremely well and more effectively than most other air purifiers. I can’t praise this thing enough. You absolutely get what you pay for. Tests and comparisons between other purifiers show that this is one of the best performing air purifiers. And that’s due to Dysons attention to detail and engineering. The filters are airtight, so that air doesn’t slip past the filters, and is circular rather than flat so it sucks in air from all directions. Combined with the powerful bladeless airflow and 350 degree oscillation, this unit circulates air through the room/filter more effectively than others. That can be said of ALL Dyson purifiers. The things that set this one apart are the app functionality, sensors, display, and heater. The heater in auto mode works very well, by using the built in sensors it’s able to maintain the set temperature and only blow hot air when needed rather than constantly blowing heat. If you want the absolute best of Dysons purifiers, this is the one to get.

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 3 out of 5 stars

    Pretty Good, But Makes Whistling Noise...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats a medium sized room in a minute or two. Detects impurities in air, in astonishing time. Tested with the air freshener sprayed at the other end of the room and saw the meter react almost immediately. However, at speed settings 1, 7 and 10 the device makes a loud whistling noise. Like a tea kettle right before it really goes off. This is unacceptable at the price I paid, even though it included a steep discount. I will likely exchange as defective, but this store doesn't currently have any in stock to replace it with. Which means waiting for an order to ship. Which means me being chilly for a week or so. I'll update if I do exchange it. Got a good enough deal that it may not be worth the hassle. Full Disclosure: I am a BestBuy employee.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Fred, this is Kelly with Dyson. Thank you for sharing your review. I am happy to learn that thus far in your use, you've been so pleased with how quickly and efficiently the Dyson HP04 Pure Hot + Cool can hear up a room, and read the air quality, notifying you of any impurities in the room air you're breathing. It sounds very unusual to hear that you're experiencing a loud whistling noise while your machine is in use. That's definitely not the typical experience we would expect to hear. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.  

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Yet another amazing Dyson product... A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, provides constant cleaned air flow and love the automation through the app. No complaints here and glad I made the purchase. I just wish the heating was also controllable via the app however I totally understand the safety concerns.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loved it until it died

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 6/9/19 and it died on 9/25/19. No response to the power button except for a couple of beeps. Contacted Dyson and they want me to send it back on my own dime. We longer have the box. I'm infuriated, sitting here on a 100 degree day with no air conditioner in my apartment, and now, no fan. I contacted Dyson through the built-in app for the iPhone. After a protracted text exchange, the operator texted me an exchange reference number and a link. No directions on where to send it to just a link asking if I've sent it, yet, and what is the tracking number? What's wrong with this picture? So, dead product after 100 days, not that we use it daily, a minimum fee of $60 to box it and send it back for exchange. No idea on where to send it. And I'm outside of my return window with Best Buy. Not happy.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. I am sorry to read your review, and learn of your frustrations with your Pure Hot + Cool, as well as your experience while reaching out for support. This is not at all the level of support that we would expect for one of our valued owners to receive. We pride ourselves on 5-star service to match our premium products. We would value the opportunity to discuss this further with you and get this issue resolved as quickly as possible. Please feel free to reach out to us directly via email at [email protected] and we'll be in touch.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Its cool... but not cold and its HOT! I enjoy mine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got a new puppy and been using this keep our bedroom cool and clean. Its help a lot. The cool is not really cold- its more like a lot of air blowing that makes it feel cool. I'm not sure if that's how it suppose to work. The HOT does sure make it nice and warm on the cold nights. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Great Hot/Cold Filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently added a puppy to the family and wanted to keep dog hair and dander in the air to a minimum. Not only does this meet this need, it also keeps us informed of the air quality in the house and what is reported outside. I don't like that you cannot change the temperature with the remote, I don't understand that one...still not enough to take a star away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Dyson, it's gone be great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed for the office. This cools and heats and purifies the air, and all with the convenience of a remote that attaches magnetically to the top of the fan so you don't lose it and also with the convenience of an app! Dyson knocks it out of the park once again on another fine product!

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Another Dyson A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the rest of my Dyson things I LOVE LOVE this machine. I moved into a new construction home and was really concerned about all the residue dust and the new paints fumes. My house smells purified because I left it off for a few hours and really noticed the difference. Well worth the money!

    I would recommend this to a friend