Customer Ratings & Reviews
- Model:
- 244314-01
- SKU:
- 6314650
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the HP04 Pure Hot + Cool's air quality improvements, heating capabilities, and quiet operation. Many appreciate its ease of use and the helpful app, while some find the sleek design appealing. However, the high price point is a common concern, and some customers note the unit's larger-than-expected size. A few users reported occasional performance issues.
This summary was generated by AI based on customer reviews.
Decent Fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fan is not as cooling as I had hoped and it is louder than I expected. But all in all it is a good fan. It is lightweight and compact so it will be good to put in a room and be out of the way.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Dear Sir or Madame,
Thank you for providing a review of your Dyson machine. We appreciate your thoughts and feedback, we will ensure that this will be reported internally for quality and training purposes. We believe our comments from our consumers help us to improve the quality of our customer service.
We noticed you provided less than a 5 for your star rating. Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.
If you require further assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
Works perfectly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very quiet, and it is exact what we wanted for the house.
I would recommend this to a friendGreat product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love it. Highly recommended. Worth buying.
I would recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste $650 on this fan unless you have money to burn. This fan is labeled hot+cool which is an absolute lie. It’s as cool as a fan that you can buy for $20. Unless they’re describing how it looks because it does look cool. I bought this fan hoping it would give me a good nights rest. But in order to feel anything you have to put it at the highest setting which is extremely loud. This defeats the price because it’s as loud as any other normal fan that you could purchase for less than $100. I own several dyson products and I can honestly say I am disappointed. Please look elsewhere, save your money and invest in similar quality product for a fraction of the cost. The hype is not real!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I can confirm that Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4. Night mode will also dim the display and the machine will run more quietly, making it ideal for use while sleeping. I'm also happy to share that you may customize Night mode settings in the Dyson Link App.
We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at [email protected]. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine it’s wonderful helpful,,, to keep the air clean fresh
I would recommend this to a friendExcelente
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it. Highly recommend. !!!!!!!!!!!!!!!!! !
I would recommend this to a friendGOOD FAN
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson product we love it. And we will recommend to our friends
I would recommend this to a friendExcellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product - Thank You Dyson and Best Buy!!
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best Dyson air purifiers that we bought!
I would recommend this to a friendHP 04 Auto shut off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally I have 3 HP04, 1 HP01, 3 working fine, one of the HP04 always auto shut off, I love dyson, but very Disappointed this time, I will try couple days, still auto shut off, exchange or return
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Eternity, this is Kelly with Dyson. We're sorry to hear that your Dyson HP04 Pure Hot + Cool is shutting off during use. We would not expect this to occur so soon after purchasing your machine. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. It's the Product Used. It is amazing.
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good...............................................
I would recommend this to a friend- Cons mentioned:Price
Purifier
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely super expensive for what it does! Wish I can return it. I use it as often as possible but don’t seem to see a difference for the price
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Fred, this is Kelly with Dyson. The Dyson Pure Hot + Cool purifying fans have been designed to deliver a powerful stream of cooling or heated, purified air from the front of the machine. Dyson Pure Hot + Cool units will also offer the option to divert air through the rear annular at a 45˚ angle, creating a more diffused airflow. Also, thanks to the 350 degree oscillation, Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. Airflow angles can also be customized using the remote control or Dyson Link app. You will also have the option of a Night mode which will use the machines quieter settings, reducing airflow speeds to range from 1 to 4.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Beware of customer support
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a replacement filter and they charged by card but I haven't received the filter yet. Be careful.
No, I would not recommend this to a friendGreat product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fan is great! Works as described and then some.
I would recommend this to a friendexcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great ideal for my room & very quiet awesome
I would recommend this to a friendGreat fan but not durable.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing fan when it works. Having trouble with mine not wanting to blow air anymore. Only had it just a little over a year. Great product but not sure if it’s just mine or if all of them give that soon.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that after just one year of use, you're having trouble with the airflow from your Dyson HP04 Pure Hot + Cool. This is not the experience we'd expect for you to be having. Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Just good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson is just a little too expensive in my opinion. The air quality monitor isn't great. It just constantly told me my air was great quality (I know this wasnt the case). A lot of cheaper, just as good air purifiers out there (and heaters as well).
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Brutus, this is Kelly with Dyson. Thank you for taking the time to share your review of the Dyson HP04 Pure Hot + Cool. We're sorry to hear that thus far in your use, you've not been happy with the air quality readings that you have been seeing. I can confirm that your machine will require a week-long period to calibrate the sensors, and during that time frame, your machine may be more sensitive to VOC's and readings may be off. Having said that, we are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an amazing product thank you so much for..:)
I would recommend this to a friendOne good one BAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About a week into use the fan started making an odd squealing noise. I looked up on the Dyson support page and this appears to be a problem sometimes. I followed their recommendations and it has not gotten better. I bought another one a few months ago and it does the have the same problem so it may just be a defect in a few devices. The time to take it back has gone so I am stuck with a $700 squealing fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you've had a less-than-ideal experience with your Dyson HP04 Pure Hot + Cool. The issue you are experiencing with the squealing noise sounds rather unusual, and we would value the opportunity to go over it with you to help ensure that your machine is performing as intended. Please consider reaching out to us directly at [email protected]. We're always keen on providing support if ever needed.
Best wishes,
Kelly
Dyson Customer Support