Customer Ratings & Reviews
- Model:
- 308401-01
- SKU:
- 6492944
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the TP02 Pure Cool Link Tower Air Purifier's ability to improve air quality and its impressively quiet operation. Many appreciate the ease of use, including the user-friendly app and convenient remote control. Positive feedback also highlights the stylish design and effective fan functionality. However, some customers find the price to be a significant drawback, and the filter replacement cost is also a concern for some.
This summary was generated by AI based on customer reviews.
greart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great item i wish i bought one sooner awes
I would recommend this to a friendIt’s just an expensive fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really just an expensive fan I mean you pay for quality and that’s why I got it and it works well just don’t really see the 400 price tag as a easy pill to swallow but it’s has cool features.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a five-star experience with your TP02 Pure Cool Link™. We would be happy to learn more about your use thus far, and assist with any issues you might be having. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and helped eliminate allergies. Very nice.
I would recommend this to a friendDyson cool link
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for almost 2 years, sad that it stoped working
No, I would not recommend this to a friend- Pros mentioned:Design
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent design but the a bit high for the product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Cool Link Tower air purifier. I am pleased to hear you are satisfied with the design.
We would value the opportunity to learn more about your review as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Smart air purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Automatically turns on when it senses the air quality is not good.
I would recommend this to a friendvery good but expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well. it was knocked over once and nothing cracked durable
I would recommend this to a friendCool product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool product. The air output is great. Love the auto setting.
I would recommend this to a friendQuality Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality, filtration, selectable modes, can be loud
I would recommend this to a friend- Cons mentioned:Price
Way overpriced and not effective.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a glorified fan, the filtration option is terrible and this was way over priced. Dyson makes incredible products, just not this one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you were disappointed with your TP02. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Very low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at a discounted price, but it worse than a 80 dollar tower fan. The top part is just plastic and has a filter at the bottom. Although it comes with wifi connectivity it’s no use because it doesn’t shoot out a lot of air. At max speed and about 10 feet away you won’t feel a thing. You need to be about 2 feet away in oder to be cooled. This is the worst tower fan you can buy for the price it’s marketed at. The filter is nice touch.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Seby, this is Kelly with Dyson. I am sorry to read your review and learn how disappointed you are in your Dyson Pure Cool Link air purifier and fan. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Sss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never work with my wifi lost the dam remote because it’s so small to now it’s on one setting permanently.
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the Dyson products in my household this item ain't worth keeping. Exchange for the HP04 after 2 weeks.
No, I would not recommend this to a friendEh, It's okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited for the Purchase. But after a week or so of using it, I discovered it really isn't that great. In my opinion it's not worth the money. I love Tyson products but this is just eh to me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Caleb, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson TP02 Pure Cool Link Tower. While we never expect any issues to occur with your purifier, Dyson does back your machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Big name Dyson, Just expensive.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big-name Dyson, Just for expensive.if, you turn up the fan more the level 5, it will start making noise more and more, not even make the place cool. It is Cool link tower mean?
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson TP02 Pure Cool Link tower. It's also unusual to hear that your machine is making an unusually loud noise in your higher airflow settings. We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Poor Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Take care about buying this product, the sensor isn't real... when you add the product to the Dyson App.. Always says "Good Air" even if you are closest to a window or change the air purifier to different rooms. The only thing to test if you want to say Fair or Poor Air is opening the small door where are the sensors located obviously. If you don't want to test de Air its Great! the air works perfect with the remote control, also if you use the application to turn on or off, increase the air or schedule this device. I never writte reviews from my products, but the price of Dyson Air purifier isn't cheaper to have bad functions.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there,
Thank you for your review. We're happy to hear the overall functionality of your Dyson Pure Cool Link has been to your liking and the air quality throughout your home has been consistently good with the machine running. It is disappointing to hear you are concerned with the functionality of the Dyson Link app and the sensors on the machine.
You may be interested to know that the Dyson Pure Cool features two sensors near the base of the machine used to analyze the indoor air quality around the purifier fan. The dust sensor is able to detect particles larger than one micron such as pollen and allergens. The VOC (Volatile Organic Compounds) sensor looks at a wide range of gases such as fumes and toxins. These allow the purifier fan to monitor and report on indoor air quality. In addition to this, outdoor air quality metrics are simultaneously displayed for your chosen location via the Link App.
We'd like to hear more about your experience and ensure your machine is performing as designed. Please feel free to email your contact information to [email protected] and we are keen to get in touch with assistance.
Best wishes,
Dan
Somewhat disappointed. Doesn’t cool off the room.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s doesn’t cool off the room as well as I expected. It’s a regular fan. The detail description is deceiving. It will do but for what it’s worth I expected better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Mickey, this is Kelly with Dyson. We are sorry to hear that in your use, you've found that the TP02 Pure Cool Tower doesn't cool as you'd hoped. The Dyson Pure Cool Link features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife because of allergies don’t think it really helped so we returned it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hey there, this is Kelly with Dyson. We're sorry to hear that you didn't see any benefits to the purification that the Pure Cool Link TP02 can provide. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. While we understand that you have returned your unit, if you have any other questions or concerns that we can help with, feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Good for small spaces.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough cool air. I was hoping that the device would cool my bedroom which is usually extremely warm.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Cool but only useful on high
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this if you are planning on using this as a fan. Maybe that was my mistake but you won't feel the air flow until you crank it up to level 7 or 8. Set up is extremely easy. Snap on the top and download the app and register it. It works well with Alexa and that is also very easy to set up. However, the fan functionality is not very powerful.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for your review. We are happy to hear that you found the setup of your TP02 Pure Cool Link to be so easy. We're also glad to know you've found the Dyson Link App and it's compatibility with Alexa to be so useful. I'm happy to inform you that Dyson Pure Cool Link is our tower purifying fan, which is actually the most powerful model we offer in terms of airflow that is output by the machine. Dyson purifying fans feature a 360 degree HEPA filter which is designed to draw in air from all around the machine. As a result, Dyson Pure Cool Link can be used to purify the air in a room of any size. The bigger the room, the longer the unit will essentially take to purify. The filter included in the machine has been engineered to automatically remove 99.97% of pollutants and allergens as small as 0.3 microns. This will include things like mold, bacteria, odors, pollen, pet dander and potentially harmful ultrafine particles. In regards to your machine not feeling strong, I'm happy to confirm that Dyson Pure Cool Link is engineered to operate with Dyson Air Multiplier technology. This helps provide a powerful stream of smooth air. You will also have an air flow control which will increase the speed of the air expelled from the machine. This can be adjusted with the remote control or also remotely via the Dyson Link app. You will have power settings ranging from 1-10.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support