Customer Ratings & Reviews
- Model:
- 349324-01
- SKU:
- 6492946
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the Pure Cool Purifying Fan TP01 Tower's air quality, noise level, and ease of use, frequently praising its ability to improve air quality and operate quietly. Many appreciate the sleek design and convenient remote control. However, some customers find the price to be high and the fan speed somewhat average. A few also mention the size as a potential drawback.
This summary was generated by AI based on customer reviews.
Need a replacement filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product would be great if you could ever find the filters but they’re always sold out
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson. Happy to help! To ensure you have a genuine filter replacement, feel free to visit our site to purchase your part when needed!
Based on the TP01 machine you're reviewing, the filter needed will be our 360° Glass HEPA Air Purifier Filter and is currently in stock on the Dyson site.
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We waited too long to return and now stuck with a $400 paper weight. I guess it works if you have an operational AC unit that can make you think this fan actually blows cold air. Our first and last dyson product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson air purifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned many Dyson products. 4 different vacuums. Recently bought a Dyson Purifier Humidity + Cool. Unfortunately, the humidifier has never worked. After several attempts with Dyson, this has never been resolved. Not worth $800.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson.
I am sorry to read your review and learn how disappointed you are in your Dyson Pure Cool air purifier and fan. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Unit failed right out of box.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged in and right from the start the oscillation from left to right failed, jumped back and forth and then stopped. Way over priced poor quality junk.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to learn that you've had an issue with your Dyson TP01 working right out of the box. This is certainly not the condition in which we expect a machine to arrive when purchased new and from an authorized retailer. Please feel free to contact us directly at [email protected] we are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Very Dissapointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible air flow. And it’s loud when you put on highest setting(10). Very expensive. Will be returning.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Dana, this is Kelly with Dyson. The Dyson Pure Cool Tower TP01 air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. While I understand you're intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Do not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I’ve ever bought, very unsatisfied with this product
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's disheartening to hear you've been so disappointed with your Pure Cool TP01. So we may provide you with any needed assistance, please contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, do not buy youll waste your money. Im returning this
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sad to hear you're not having a better experience with your Pure Cool TP01. You don't mention the issue at hand, but we understand you've decided to return your unit for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support