Customer Ratings & Reviews
- Model:
- 305570-01
- SKU:
- 5470300
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Pure Hot + Cool Link Purifier Heater HP02 for its effective heating and air purification capabilities, along with its relatively quiet operation and ease of use. Many appreciate its compact size and the functionality of the fan. However, some customers find the product expensive and experience challenges with app connectivity and remote control reliability.
This summary was generated by AI based on customer reviews.
Great but not without flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the cooler and blade less design but the heat doesn't fair so well
I would recommend this to a friendnice features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it...user friendly and very functional. easy setup
I would recommend this to a friendIt’s okey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but it don’t really work like a jet engine
No, I would not recommend this to a friendSeems to work great so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend, all of the dyson products I have are great!
I would recommend this to a friendStill reviewing this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work well, but I am still reviewing this product
I would recommend this to a friendDid not meet our expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After doing some research online for a room fan, we decided to get this one. For the price, we expected a quiet fan. Knowing it won't be too powerful but expected some cooling with its technology. It wasn't quiet and did not cool the room. We were disappointed to say the least.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool. I am sorry to hear you are less than satisfied with the fan. The Pure Hot + Cool will create some noise as the air leaves the fan. However, it should be so high as to be disturbing. At the max level, the sound level is 63 dBa.
The Pure Hot + Cool is not designed to change the temperature of the room when used as a fan. Rather the fan cools a person by moving air over and around them.
We would value the opportunity to address any questions or concerns and learn more about your experience. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Wonderful heater !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our 26 ft camper . It does a wonderful job !
I would recommend this to a friendbest out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was exactly what we needed for my wife allergies
I would recommend this to a friendNot a heater
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it would provide gentle heat in a small area. I liked the fact that it rotates. It provided almost no heat so I returned it. When I did the salesperson said "No, this is just an air purifier."
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Dyson Pure Hot + Cool Link air purifier. This machine is definitely more than just an air purifier. The Pure Hot + Cool uses intelligent monitoring to report indoor and outdoor air quality, in real time, via the Dyson Link App. This purifier features both a heating and cooling option for year-round functionality. The filtration automatically removes 99.97% of allergens and pollutants as small as 0.3 microns, and a layer of activated carbon captures odors and potentially harmful VOC's such as paint fumes.
We can confirm, when used in heat mode, the temperature on the unit will need to be set higher than the current room temperature, in order to expel heated air. When the target room temperature is reached, the machine will go in to standby mode, and remain idle until the room temperature falls below target, at which point the machine will again expel heated air.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
What a nightmare!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after purchasing similar Dyson fans previously (TP01 and a HP02) I wanted to add a third to our home. I do enjoy what the fans do and how we feel with them in our home. The issue is not the fan so much as the customer service. All three of these fans have had issues connecting to wifi and the app. I was able with some help from Dyson Advanced Tech to get the previous two connected. This one I could not get to work After two weeks of patiently trying I decided to write Dyson a letter and let them know the system is broken. Thweir response - started the whole process over again leading to my further frustration. Further I discovered that there is only 1 person at Dyson available to assist with connection issues. One person. No wonder it took weeks to resolve. The fans work great - just not with the app and on wifi. I paid for premium product and received bargain service. I will think twice before purchasing anything further from Dyson.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We appreciate you taking the time to share with us.
We are sorry to hear your product stopped working. We always try to provide a prompt resolution to your needs. It seems like your product should still be under warranty so please reach out to our warranty department at askdysonUS@dyson.com. We look forward to helping you resolve this issue as quickly as possible. We'd like to make this right for you.
Best wishes,
Kelly
Dyson Customer Support
Good product but still room for improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this three in one purifier. I’ve only really used the heating function. I love the fact that I can control this device remotely and set schedules. I did notice that the heat isn’t as warm as I thought it would be.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link. I am pleased to hear you are satisfied overall with this purifier.
However, we would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
warm in winter and cool in summer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, it keeps me warm in winter and cool in summer. My only issue is that only connects to 2.4GHZ so I can't connect it to my wifi or to my phone
I would recommend this to a friendProduct is ok...Dyson Cust service is atrocious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works ok. Had to call Dyson customer service to connect machine to my network...it took 3 weeks for them to call me back!!!!!!!!!!!! All in all, no more Dyson products for me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link air purifier. I am pleased to hear you are satisfied with the way it works and sorry to hear about the long wait for service. We do, however, recommend contacting us through our secure chat or email when call volume is high for a faster resolution.
I understand that you may have already had this resolved. However, we would like to ensure everything is working as intended and address any questions or concerns you may have. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Energy Hungry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has great features and functions! Help maintain room temputure and putrid air. However, it seems to consume a little more electricity than my apartment’s built-in AC/heating unit.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool. I am pleased to hear you are satisfied with the features and functions this purifier provides.
We are sorry to hear it may be using more electricity than your built-in AC unit. This machine has an input power of the following: 1575 watts (Max Heat setting) & 44 watts (Max fan setting).
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this product. After using it for the past month, I can honestly say I am highly disappointed in this item. The biggest issue I see is that a lot of the air that actually comes out of the unit has NEVER been filtered. The Dyson technology on this machine creates additional air movement due to the air multiplier feature. Most of the air that is exhausted just gets pulled through the exhaust hoop without ever being filtered. This product pretty much takes all of the pollutants in the air and fires them at high velocity directly at your face. This thing is a joke as an air purifier. $600 for a fan or a heater is also a joke.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link Air Purifier. Some other purifier heaters can have a higher face velocity. Face velocity is related to the volume of air passing through the filter every second.This means that some other purifier heaters force air through their filters, which can cause some allergens and pollutants to escape back into the room. The Dyson Pure Hot + Cool Link™ purifier heater has a lower face velocity. Combined with a high-efficiency HEPA filter, this means that up to 99.97% of allergens and pollutants as small as 0.3 microns stay trapped in the filter media.
We would value the opportunity to address your concerns and want to ensure your machine is working as intended. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Pricey. Small.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this really for the air filter function. I am not sure if its working for this reason. Keeping it for the heater function. Small but has lots of juice.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Benjie, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link air purifier. Keep in mind this purifier can be linked to your Smartphone with the Dyson Link app. With the app, you can view the air quality in your home view how well it is cleaning your air.
We would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Malfunction Right Out if Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received and plugged in next day. Error on machine, fault showing in app. Troubleshooting with Dyson don’t resolve and their only solution was for us to drive 1.5 hours round trip to service center and a ‘sorry for your experience’. Returning for refund.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that right out of the box, your Dyson HP02 was not working. This is certainly very unusual and unexpected to hear. While I understand you have already taken the time to reach out for support with the problem, asking you to travel that far to a Dyson Service Center is not an acceptable solution. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Pricey and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product works but without visible fans one might incorrectly assume that its quiet - this isnt the case. You are paying for design here.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link Air Purifier. I am sorry to hear you are less than satisfied with the noise level. The purifier heater is acoustically designed to be quiet, with streamlined air channels for reduced airflow turbulence. It has been engineered to have a high sound quality that produces a
comfortable tone of sound for the human ear without a compromise of performance. At minimum setting, the noise is almost inaudible to the human ear.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bills itself as a heater/cooler and an air purifier. I'm sure it works as a purifier but, it doesn't do much as a heater/cooler.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool purifier. This purifier can be used as a fan for cool air or a heater for hot air. When used as a heater you can provide heat up to 99 degrees, making it perfect for those winter/colder months.
We would value the opportunity to address any questions or concerns you may have. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Pros mentioned:Fan
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be named “Fan + Hot” instead of “Cool + Hot”
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Eddie, this is Krystal with Dyson. Thank you for taking the time to leave a review. The Dyson Pure Hot + Cool is in fact fan and heater in one and is not advertised to cool a room like an AC. Rather, it cools a person my moving the air over and around them.
If we can assist with any additional questions or concerns, feel free to contact us at [email protected], include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support