Customer Ratings & Reviews
- Model:
- 305570-01
- SKU:
- 5470300
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Pure Hot + Cool Link Purifier Heater HP02 for its effective heating and air purification capabilities, along with its relatively quiet operation and ease of use. Many appreciate its compact size and the functionality of the fan. However, some customers find the product expensive and experience challenges with app connectivity and remote control reliability.
This summary was generated by AI based on customer reviews.
Very bad customer experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a lot of trouble with this unit about Six months after I purchased it. Dyson was terrible with its customer service. They offered to replace the unit and they ended up giving me a much cheaper unit, that did not have all the capabilities of the one I had actually purchased. It doesn’t work as fast as I expected, and is not great with heavy odors.
I would recommend this to a friendGood but very expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea and functions as expected. For this price however, I'd like a lot more power in the fan (Especially when heating.)
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link air purifier. I am pleased to hear you are satisfied overall with the purifier.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Good air cleaner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had a problem with allergies since I put this filter in my bedroom.
I would recommend this to a friendThe only heater they had left
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 options freeze or buy a $500 heater. It works but, isn’t much better than an ordinary space heater.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool air purifier. Unlike most heaters, this heater not only can be used as a fan, for year-round use but also provides you with clean air no matter which setting it is in.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Not as described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was not at all what I expected. I read that it is heat and COOL and that it can be controlled by temperature. These were my big wants and why I thought it was worth spending the money. The temperature control feature only works with heat, not the “cool” function. Also, there is nothing about this that is cool. It’s is just a simple fan that spits out warm air. I needed something to help cool down a small nursery and thought the air purifier was a great bonus for baby. Now, I wasted my money and don’t have at all what was described.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. Thanks to the heater and purifier design of Dyson HP02, these models are great for use in both winter, as well as in summer. I can also confirm, unlike an AC unit that's designed to chill the air, the cool portion of our purifier line consists of blade-less fans. They are designed with a powerful airflow to provide you with a powerful steady stream of smooth air. As a result, the air temperature does not change. Instead, it's the air flow which is designed to cool you. The air provided is consistent and smooth, similar to a powerful breeze of air. This differs from bladed fans, which result in buffeting and provide choppy air. Each of the machines will also have the option of increasing the speed of the air expelled from the unit, which is adjusted via the remote control, or the Dyson Link app. Also, when used in conjunction with an air conditioner, Dyson HP02 may be used to circulate cold air further and faster. We'd value the opportunity to go over your machine with you to help ensure your Dyson is performing properly. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
David
Dyson Customer Support
Good Fan, Poor heater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, moves air well. The heater portion goes into overdrive and quits heating and just blows air. One has to pull the plug to turn it off and reset it. It will heat if you switch it off and on several times, but eventually it goes into overdrive and just circulates the air.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Darwin, this is Carissa with Dyson. I am sorry to hear about your experience with Pure Hot+Cool Link. Dyson purifiers, when purchased new and from an authorized retailer will include a free 2 year warranty. You may be interested to know our heat function has an internal thermostat, one the machine has reached the desired temperature it will go into a stalling mode to save energy, at this point little to now air would come out and the machine would stop oscillating. We are happy to go over your machine with you to provide you with support and ensure that it is operating as intended. Please consider contacting us directly at [email protected]. We look forward to your correspondence. Best wishes. Carissa Dyson Customer Support
Save your $$
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool as expected! Save your money and purchase another Dyson.
No, I would not recommend this to a friendexpensive not much difference than the other model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only air link is the difference from the cheaper models
No, I would not recommend this to a friendNoisy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of noise. All Dyson products are noisy after all.
No, I would not recommend this to a friendNice ability to control remotely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is too weak to produce any reasonable amount heat
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Catherina, this is Kelly with Dyson. I'm happy to hear that you've found the Dyson Pure Hot + Cool Air Purifier to be so easy to control with the remote control, or with the Dyson Link App. Dyson Hot + Cool does feature an adjustable temperature range and 10 fan speeds. It sounds rather unusual that you wouldn't be able to feel a reasonable amount of heat from your unit.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan didn't perform as strongly in my home as it did in the store.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jenn, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link Air Purifier. I am sorry to hear that your fan is not performing as it did when you tested in the store. This is very unusual. We would value the opportunity to address this and want to ensure your fan is working as intended. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. I was not impressed with its airflow.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Debra, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link Air Purifier. I am sorry to hear you are less than satisfied with the air flow. I understand that you may have already returned the purifier, however, we would value the opportunity to learn more about your experience. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dyson - Pure Hot + Cool Link Air Purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't like the unit at all. It was incredibly noisy.
No, I would not recommend this to a friendIt's okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got this for my daughter's room and honestly it didn't work that well and her room was really small. The fan sucked but the heater was great. It's just an okay product and the filters are stupid expensive!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Hubbard, this is Kelly with Dyson. I'm sorry to read this review and learn how disappointed you were with the performance, whilst in cooling mode, of the Dyson Pure Hot + Cool. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. You can change the room temperature while in heat mode.
We would value the opportunity to ensure that your unit is performing as intended as we are committed to customer satisfaction. Please do not hesitate to contact [email protected]. We are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
Very expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have another air purifier (bought it for $160) that works much better that this expensive air purifier.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there! Thank you for taking the time to provide a review on the Hot + Cool Air Purifier. Unlike most purifiers, you can use the Dyson Link app on your Smartphone to see how well the machine is purifying the air. Not only will it purifier, it will also cool and heat a room as well. So it is great for year round use.
We would value the opportunity to address any questions/questions you may have about the purifier. Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
not a heater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a heater, if you are looking for a heater don't buy this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP02 purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Not at all what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product came highly recommended by the staff as the top of the line. In the store the sales associate continued to highlight the heat feature, which is the best part. We were looking more for an air purifier and fan and those features are less than desirable. It seems to throw an error code often and the air from the fan can barely be felt. We have just not been happy with our purchase.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link. I am pleased to hear you are satisfied with the heat feature. However, I am sorry to hear of the error presented and lack of air flow. This is very unusual and we would value the opportunity to address and want to ensure your purifier is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
don't buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive and does an o.k. job. Noisy and it's a awful humming sound that is like nails on a chalkboard.
No, I would not recommend this to a friendGreat for while you are home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to heat my gym 12x10’. I was assured it would easily heat a space of that size. What no one told me nor is it anywhere in the manual or on the box is that this unit automatically shuts off after 8 hours or so of use. Needless to say my water rower froze and cracked and is ruined. Cost me more a lot more than the heater....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Johnny, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link air purifier. As outlined in the user guide, when being used as a heater, the fan will automatically shut itself off after 9 hours of continuous use.
We would value the opportunity to address this in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dyson is very pompous and does not adhere 2 Ada
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device didn’t work! They are a pompous brand they make a terrible product for their switch on their hairdryer they know they do this and they do not adhere to the Americans with disabilities act
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. It appears that you've left a review on the Dyson Pure Hot + Cool Link™ air purifier. However, I noticed you mentioned a hairdryer in your review. We would definitely be keen to learn more about your experience, and provide you with support if you're in need of assistance with your Dyson technology. Please consider emailing us directly at askdysonus@dyson.com.
Best wishes,
David
Dyson Customer Support