Customer Ratings & Reviews
- Model:
- 305570-01
- SKU:
- 5470300
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Pure Hot + Cool Link Purifier Heater HP02 for its effective heating and air purification capabilities, along with its relatively quiet operation and ease of use. Many appreciate its compact size and the functionality of the fan. However, some customers find the product expensive and experience challenges with app connectivity and remote control reliability.
This summary was generated by AI based on customer reviews.
Whistling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new, making s humming noise, dropped off at service center
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. Thank you for providing a review of your Dyson machine. If you have your Dyson Purifier Hot+Cool Link™ HP02 in continuous monitoring mode, which you can set up or disable within the Dyson Link app, the humming noise would be a normal function of the machine. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Plagued with issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy a Dyson fan, as they're prone to breaking down. I purchased my Dyson in 2018, and after a year, it stopped blowing hot air and throwing an error code of "E." The Dyson Tech Support and I went step by step to resolve the issue to no end. Luckily, the Dyson Fan was under warranty, and they RMA'd the unit. Just forward another year, and the replacement Dyson breaks down just like that last one, but this time, it's not covered by the warranty because the warranty started when I purchased it. I guess it makes some sense; however, shouldn't the replacement Dyson have a two-year warranty from the date I received it? Not according to Dyson. What good is a warranty if the product only lasts a year? I was informed I could get a discount on another Dyson Fan, but who does that knowing that it'll break in a year, get swapped out, and then you're SOL.
No, I would not recommend this to a friend- Cons mentioned:Price
I would give 4 stars if it was 40$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely does not worth the price tag, It has the same functionality a 40-50$ fan has, purifier is fine but still does not explain the price tag, bought a Hamilton Beach True Air for 30$ from Walmart which was way smaller and did the same thing and was way quieter.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Meduza, this is Kelly with Dyson. Dyson Pure Hot + Cool Link works with a thermostat while in the heater mode to read room temperature and save energy. This also helps it to hold room temperature, while heating, to the heat setting that you would like to keep in your room. When setting the temperature, Dyson Pure Hot + Cool Link will heat until the set temperature has been reached. During this time, you will have full control of the airflow, oscillation, etc.
In heating mode, once the set temperature has been reached, your machine will go into a standby mode. This still does allow air to pass through it as it measures the room temperature. If it notices a drop in temperature, it will turn back on to heat the room up to the desired set temp once again. In the fan setting, Dyson Pure Hot + Cool Link will purify continuously at the set fan speed until the unit is shut off.
In terms of noise, Dyson’s latest Air Multiplier™ technology is recognised by the Noise Abatement Society and awarded the Quiet Mark. The Quiet Mark draws attention to the complex nature of sound. It tends to be the case that types of noise are offensive to the ear rather than overall volume. We would value to opportunity to ensure that your unit is performing as intended as we are committed to customer satisfaction. Please do not hesitate to reach out to [email protected] we are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
Extremely disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited for this product to arrive. The intention was to put it in my son's room to heat/cool. In all fairness, the heater did seem to work just fine. The 'cool' fan performance was extremely weak. I was sweating while this was on and it was at maximum capacity running. Further, it was significantly louder than a regular fan. My $30 fan I already had did a lot better job cooling the room with less noise. I am extremely disappointed that DYSON would sell this product. I have already returned this item because it is a piece of crap. $500 for a product that does not work does not make much sense, especially when you can spend hundreds less for something that works much better. Shame on you DYSON. I am surprised there are so many 5 stars on this product. Were these buyers verified? Peculiar!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about your experience. I am sorry to hear you are less than satisfied with the fan. I am pleased to advise the Dyson fans are engineered to be quieter and more energy efficient than your average fan. The Pure Hot + Cool is a fan and is not designed to change the temperature, rather it cools a person by moving air over and around them.
We understand that you may have already returned the purifier. However, we would value the opportunity to address any questions or concerns you have and learn more about your experience. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Support
Cool air not cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool air is not cool but warm even thought that the cool temperature was set at 34 degrees. no recommended here. My 9.99 fan performs better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm sorry to hear you're having trouble with your Dyson Purifier Hot + Cool Link™ HP02. Our line of air purifiers, unlike an AC unit that's designed to chill the air, consists of blade-less fans. The air temperature does not change. Instead, it's the air flow that cools you through a powerful breeze or wind like effect, thanks to Dyson Air Multiplier™ technology. Each of the machines will have the option of increasing the speed of the air expelled from the unit, which is adjusted with the remote control. You'll also have the ability to control your machine remotely via the Dyson Link app with our connected models. Dyson Purifier Hot+Cool Link™ HP02 will also include a heater to keep you warm in winter months. The thermostat onboard your machine will be primarily used for the heater setting. To ensure your unit is set to the cool mode, you'll want to ensure that a blue light is showing around your power button. This can typically be achieved by using the cool mode button on the remote, within the Dyson link app, or ensuring your machine is said to 32°. We would value the opportunity to help ensure that your unit is performing as intended, as we're committed to customer satisfaction. Please consider contacting us directly at askdysonUS@Dyson.com. We're keen on providing support, and we look forward to assisting you.
Best wishes,
David
Dyson Customer Support
Awful user experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible disappointment in the product and time consumed trying to setup / use the app. This is easy when dealing with every other IoT/app managed product in the world but somehow Dyson made it complex or a $600 product is defective out of box. And for anyone with newer wifi, Dyson went cheap in the components. Only 2.4ghz supported. I last had that happen in knock off $20 electronics I bought on Amazon. I would not expect to see that type of cheap components in a $600 fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you're so disappointed with your Dyson Pure Hot + Cool, and encountered issues while connecting your unit to the Dyson Link App. Dyson takes feedback from our owners seriously as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing our technology we are conscious to make sure that our products interact most efficiently for and with our customers.
We would be more than happy to go through the connection journey with you, and ensure that you've got your machine linked up to the App and that it's performing as intended. We are committed to customer satisfaction. Please do not hesitate to reach out to [email protected]. We are keen on providing support and look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Over priced fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did absolutely nothing, tried it for 7 days. No effect whatsoever.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Alex. Thank you for taking the time to provide a review on the Pure Hot + Cool Link. The great thing about the Line Purifier, is you can monitor the air quality both in and outside the home with the Dyson Link app. This will provide information on how the purifier is cleaning the air.
If your purifier is not working as intended, we would value the opportunity to assist. Please contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service