Customer Ratings & Reviews
- Model:
- 369806-01
- SKU:
- 6632297
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Purifier Cool - TP07 for its ability to improve air quality and its quiet operation. Many appreciate the user-friendly app, ease of setup, appealing design, and overall performance as a fan. The main drawbacks mentioned are its price, size, and a temporary unusual smell some users have noticed upon initial use.
This summary was generated by AI based on customer reviews.
Whistler
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this thing for 3 months and just started hearing a whistling noise, Dyson says to unplug it for 10 minutes and plug it back in. It works until the next day, then continues day after day, I am past my return window so now i have a $500 item i have to unplug every single day to stop the noise. It works well when it is working but the whistling noise drives me nuts. Do yourself a favor and find something else to blow $500 on
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
It’s alright if you just need an air filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but not as good as an AC. Not worth the money.
No, I would not recommend this to a friendHorrible air flow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a fan that looks good, but barely blows air then this is the perfect item for you. Who knows if it filters air, who cares! Probably the worst air flow fan I have ever purchased.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re truly sorry to hear that your experience with the fan has not met your expectations. We understand how frustrating it must be when a product does not perform as anticipated.
Your satisfaction is very important to us, and we want to make things right. We would love the opportunity to troubleshoot the issue and get to the root cause. Please feel free to reach out to us at askdysonUS@dyson.com with the subject line: "Dyson Review" for prompt attention to this matter.
We appreciate your time and patience, and we hope to assist you further to improve your experience with our product.
Fake readings
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for one day then i had error messages amd now it completely stopped working...do not purchase not worth 550$ and plus the geek squad for 2 years. Yea 2 years was the most u can buy for a reason. Im done. Readings dont seem accurate at all either!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson. We're sorry to hear of your experience with the Dyson TP07 purifying fan and are keen to help further. We are happy to provide troubleshooting support and invite you to reach out to us directly at askdysonus@dyson.com.
Please include with a full description of the issues and include your contact details for direct machine support. We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
Waste of money! Please buy a different one.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! After 2months of using, the air purifier was not working. It says the air purifier has fault, we tried rebooting it as per instruction and wasn't working! Sent it to dyson, and says they don't cover it in the warranty. wow, given that it is very expensive! Please avoid this product. I didn't listen to reviews. Learned it in a hard way!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. Machines purchased new from Best Buy include a 2-year warranty. If a Dyson machine is used in the way it's intended and it breaks down within the warranty period, it's our responsibility to repair or replace it, and we do so at no charge to you.
Please feel free to email us at askdysonUS@dyson.com so we can look into this for you.
Best wishes,
Jenifer
Voice of the Customer
Whistle and cheap plastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whistle noise non stop. Have went through 4 of these.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Steve, this is Kelly with Dyson. The experience you are reporting here with your TP07 is very disappointing to hear, and we'd like to hear more. Please get in touch with us at askdysonUS@dyson.com for support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Air purifier only, not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a fan, this is purely an air purifier. It almost does not blow air. A waste of money. I don't mind the price if it is also a fan.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Chris, this is Kelly with Dyson. One of our newest purifiers, the TP07 has been re-engineered to provide 50% cleaner air, and intelligently senses, captures and traps pollutants, all to ensure you are breathing the cleanest air possible in your home. The fully sealed HEPA filter ensures that anything trapped in the filter, stays there. TP07 also offers adjustable airflow settings ranging from 1-10, and oscillation which helps project purified air around the whole room. It's unusual to hear that you found your machine to be lacking in airflow. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Size
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly blows and is clunky, huge, and feels cheaply made
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but not enough cool air blows out. Only a small section
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've been disappointed with the lack of airflow from your TP07 Dyson Purifier Cool. TP07 offers 10 speeds of airflow to select from, in addition to both forward and back airflow and 350 degrees of oscillation, which also helps project purified air around the whole room.
This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Lack of airflow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low airflow. High expectations but was let down within a few minutes of using it
No, I would not recommend this to a friendFilters cost too much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but replacement filters are really expensive
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Gabriel, this is Kelly with Dyson. We're glad to hear that you've been happy with your TP07 Purifier Cool thus far. This model is 20% quieter while in use that previous models, and the fully sealed HEPA filtration system removed 99.95% of particles as small as 0.1 microns. The LCD display shows real-time air quality, as well as temperature and humidity. The filter in your machine is designed to last roughly 4400 hours, so if you run the purifier 12 hours every single day, you should get about a year of life from the filter before needing to replace it. If you have any other questions or concerns we can help with, please don't hesitate to reach out to us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad you will find out after 15 days you do the wrong thing I have one after 15 days for sensors they stop working is like any other fan now like a $20 fan so this is my review if anybody knows how I could fix the sensor, please let me know
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Not worth it - defective noise on arrival
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I guess I should have heeded the other reviews commenting on the sound this fan makes. Whenever it's on a fan level lower than 8, it makes a whirring, insect-like noise, like a cicada. For this price, I'd expect such a defect to show up after a few years of use - not a day. Poorly made, really disappointed and makes me have zero confidence in the manufacturing and quality control by Dyson and Best Buy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're experiencing a loud noise from your TP07 Purifier Cool. That's rather unusual to hear, and not the experience we would expect for you to be having with this or any other Dyson product. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:App, Fan
Much more than I expected!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick Pros & Cons: Pros: • Automatically adjusts to air quality measurements • Variable-speed upright oscillating fan with remote control • Replicable HEPA+carbon filters • Wi-Fi enabled with exceptionally well-designed smartphone app Cons: • A bit bulkier than prior (fan-only) models without filters In the box: • Fan and two HEPA+carbon filters Setup: • Setup and installation of filters was straightforward. • Installation of Dyson Link app on iPhone was easy. Usage: This is a sleek, intuitive, functional, and well-designed fan. It has 10 fan speed settings and can be set to oscillate 45, 90, 180, or 350 degrees. It is also an intelligent air quality monitor and measures particulate matter (PM) at the 2.5 and 10 micron sizes, volatile organic compounds (VOCs), nitrogen dioxide (NO2), temperature, and humidity. The default view on the fan’s LCD display is the fan speed and air quality graph. The “i” button on the remote will cycle through the individual air quality metrics and then display information on the remaining filter life and, finally a display to indicate whether Wi-Fi is enabled before returning to the default display. In “auto” mode, the fan speed will increase when poorer air quality is detected to facilitate removal of airborne pollutants. It also effectively turns the fan off when air quality is good and only draws in as much air as needed to perform air quality monitoring. In “night” mode, the fan will use quieter fan settings (when in auto mode) and dim the light on the fan’s front LCD display. There is also a sleep timer to turn off the fan automatically after 1, 2, 4, or 8 hours. Filter life will depend on the air quality in your home. Mine has been running continuously for over a week with only occasional excursions into the yellow air quality range and the unit reports only 5% of the filter life has been used. Under these conditions, I expect to replace the filters about every 6 months. The iPhone app is intuitive, well designed, and has considerably more features than the remote and can be used to monitor and control multiple Dyson devices remotely. You can set up a weekly schedule for your fan and enable voice commands using Amazon Alexa, Google Assistant, or Apple Siri. Overall: This is the most useful and versatile Dyson fan that I have owned. The replaceable filters and air quality monitoring are a great comfort. I delete most product-specific smartphone apps shortly after installation as I find them only marginally useful. The Dyson Link app is a notable exception and will stay on my phone.
I would recommend this to a friend Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good on the filter .. Just a regular fan Horrible
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Andrea, this is Kelly with Dyson. We're sorry to hear that you're not having a five-star experience with your TP07 Purifier Cool. We would value the opportunity to answer any product questions you might have or offer troubleshooting assistance for you. Your machine is backed by the Dyson two-year guarantee when purchased new. You can reach us directly at askdysonUS@dyson.com. We will be looking forward to receiving your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Over hyped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really it just an over hyped fan. Its not even that strong. Would love to return it but im over my return period. Those $100 tower fans works better
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It did not have good enough air flow. Even at 10 it was weak. Maybe make it go to 11. Returned it a few days after purchase.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you were unimpressed with the airflow provided by your TP07 Purifier Cool. One of our newest purifiers, the TP07 has been re-engineered to provide 50% cleaner air, and intelligently senses, captures and traps pollutants, all to ensure you are breathing the cleanest air possible in your home. The fully sealed HEPA filter ensures that anything trapped in the filter, stays there. TP07 also offers adjustable airflow settings ranging from 1-10, and oscillation which helps project purified air around the whole room.
We're sorry to learn that you encountered a lack of airflow from your machine. That's certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Filter ripoff
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known I'd have to buy an $80 replacement filter *twice a year*, I would have bought a different product. Not worth it, in fact, a ripoff.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the filter life in your TP07 to be such a disappointment. We do advertise that these filters are not washable, and do need to be replaced. How often then need to be replaced will depend on your usage. The filters are designed to last 4400 hours, so if you use the machine 24/7, it will require replacing in about 6 months. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Ugly performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little to no air circulation. If I hadn’t missed the 14 days to return this, it would be back at the store already.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're finding your TP07 Purifier Cool to be lacking in air circulation. TP07 is equipped with Dyson's Air Multiplier technology, which allows for front and backward airflow along with and oscillation. Your machine also includes 10 adjustable airflow speeds, to adjust the flow of air to your liking. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Ease of use, Noise level
Amazing like all Dysons
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This air purifier is very impressive so far. This unit is my second and only purifies and cools (fan only) as contrasted with my first unit which also has a heater. Didn’t need heat for this ones location. This unit is tall, I would guess around 4” tall. While it’s tall, it’s still beautiful and blends in with any surrounding. Setup was a total breeze. The instructions are basically a handful of pictures and that’s all you need because it’s amazingly simple to setup. First you install the filters which simply snap on each side after pushing two buttons to remove the chrome grill that covers them. I used the IOS app to set it up, meaning adding it to my WiFi network, and then programming it. It also includes a very small sleek remote control, but nearly all functions can be controlled with the app, so I seldom will use the remote. The app interface is extremely intuitive. I was very surprised that not only could I program the degree of oscillation (or none) you can also create the exact range of oscillation from the app. The unit is very quite even on high, but seldom has had it turned up above 3 or 4. It automatically monitors (and displays) several different air qualities and turns itself higher or lower as needed. Of course for cooling you can take it off auto and manually choose the speed.
I would recommend this to a friend