Customer Ratings & Reviews
- Model:
- 497044-01
- SKU:
- 6451337
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Dyson Purifier Hot + Cool Formaldehyde's ability to improve air quality and provide effective heating and cooling. Many appreciate its quiet operation and ease of use, along with the convenient remote control and app features. While some find the price high, the positive feedback on performance and formaldehyde removal outweighs this concern for many users. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good but the wind strength is weak compared to the price.
I would recommend this to a friendI like it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and beautiful, i like the color combination!!
I would recommend this to a friendDyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well made product. I would recommend this to everyone
I would recommend this to a friendLove it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Physically performing well. The fan noise is very low even in the max velocity setting.
I would recommend this to a friendquite....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super... it has nice phone app; you can control it anywhere.
I would recommend this to a friend- Pros mentioned:Ease of use
A must have for baby, newborn
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend for baby, newborn. Easy to use with their app
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Taylor, this is Kelly with Dyson. We're glad to hear that you found the HP09 Purifier Hot + Cool Formaldehyde to work so well, and to be easy to use with the Dyson Link App. Our three-in-one machine purifies your room air, heats and cools you. HP09 has been re-engineered to deliver 50% cleaner air. It automatically senses, captures and traps pollutants, and even detects and destroys formaldehyde. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is really good my family loves ! So I recommend this item
I would recommend this to a friendGreat fan, marred by a big limitation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great at keeping air moving and at a desired temperature. What's not advertised, however, is that due to UL regulations, the mobile app can't adjust the heating function. This means you can't use the smart timer to schedule it turning on and off if you want it to warm the room, which is a big pain.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Adam, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. I can confirm that our heater+purifier machines are all compliant with safety standard UL 1278, as required by the US government.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally would recommend to anyone that loves saving energy
I would recommend this to a friendThumbs up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks & works great. Very happy with purchase and would recommend
I would recommend this to a friendBlow me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Workz great n sickz right. IogunjRtHH tzymyzzjtb dyduujj
I would recommend this to a friendDyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. Would highly recommend this product
I would recommend this to a friendDyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. I will recommend others to buy and purchase from Best Buy.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seem goods so far, a little shorter than expected but I like the color combination.
I would recommend this to a friend- Cons mentioned:Price
Not worth price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product so dissatisfied I would not recommend for price
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line. Does it all. Money well spent thats for sure
I would recommend this to a friendScreeching Purifier - Dyson Never Helped Me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible waste of money! I purchased this VERY expensive Dyson purifier and within a couple of weeks it started making this loud, piercing/whistling/screeching noise. Lo and behold, there were several people complaining about this issue online, so it was a very well-known problem when I purchased it. Why then was it left on the shelves for suckers like me to purchase?! I immediately contacted Dyson and was told that the purifier was on back order and they would send me a replacement. I spent several months thereafter waiting and trying to get my replacement, repeatedly calling Dyson for help and received nothing but deception and insincere promises that my issue would be resolved. It never was. I never heard back from Dyson. No follow-ups. Nothing. I can only run this horrible fan for 10 minutes at most before the screeching and whistling starts. Save your money and go with a different brand. I have 3 Dyson vacuums and a humidifier, they all work great. What happened here? How could Dyson have failed this bad both on product quality and customer support? Never buying another Dyson product again if this is how they treat loyal customers.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Dyeing ho09
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine very strong and quiet fan nice and cool
I would recommend this to a friend- Cons mentioned:Display
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had to exchange first device due to high pitched noise. 2nd device we've had to reset a few times due to display issues. Also it lags heavily when it changes from hot to cold setting.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've begun to have some reoccurring issues with your HP09 Purifier Hot + Cool Formaldehyde. While I'm glad to hear you were able to exchange your first unit, it's disappointing to hear that the replacement is also giving you issues. We're keen to learn more about your experience to provide support. Please feel free to reach out to us directly at askdysonus@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Loud Screech
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed and overly priced. Bought a pair of these thinking it would be a sleek solution for a fan - trying to avoid the large bulky fans normally seen in the market. I own two Dyson vacuums so I was surprised at the poor performance received from this fan. At its core, it pushes air - but this fan has occasionally will output a screeching sound that sounds like a cicada. I thought I received a faulty unit till my 2nd one started doing the exact same thing. When I googled it, lo and behold multiple cases of people with the same issue. When I reached out for support, I was provided 5 different steps on things to turn off in the app and fan to try and reduce the noise. So now I have to limit the functionality of my fan to resolve the issue. Overall, very disappointed. I currently have 2 of these sitting in the corner unplugged taking up space.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Ocampo, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
For Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support