Customer Ratings & Reviews
- Model:
- 497044-01
- SKU:
- 6451337
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Dyson Purifier Hot + Cool Formaldehyde's ability to improve air quality and provide effective heating and cooling. Many appreciate its quiet operation and ease of use, along with the convenient remote control and app features. While some find the price high, the positive feedback on performance and formaldehyde removal outweighs this concern for many users. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Worse product I ever used
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst product that I had ever used. Just less than 2 month of use and a clicking sound start to happen. I send it back to Dyson and the send me a refurbished damaged replacement. This is not worth the amount you pay for!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. What you've described is not typical for Dyson and we assure you our support team is always at the ready, should you need us.
For Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Good at first but poor reliability and bad service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great while it works, but if you do your research you'll see that many of these purifiers start making unbearable whistling/whining noises after a few months of normal operation. Mine began right at about six months of moderate use. Dyson offers a repair service within two years, but also requires you to drive to one of their service centers to get it. In my case it's 45 minutes away. This is not the level of quality or service I would expect from an $800 air purifier.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Alan,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson HP09 Purifier Hot+Cool Formaldehyde. Dyson purifiers are the only on the market that are QuietMark accredited, and the HP09 is no different, designed to ensure it isn't intrusive to your daily life.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Air quality
dyson hot/ cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product works great and once you learn all the ends and outs I get a lot of info about my air quality
I would recommend this to a friend - Pros mentioned:Heating
1 night
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it, connected it, used it thru the night. It worked great. Decided to turn the heat on. 10 mins later all sensors went bad. Tryed to re set multiple times. Gave it almost a day nothing changed. Returned and got dyson big+quiet which i love.
No, I would not recommend this to a friend The good. The bad the UGLY.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter. Good heater. Ok fan. Terrible at "cooling" Do not buy for cooling a room. The app is interesting...
No, I would not recommend this to a friendDyson noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great but there is something wrong with it. Noise inside it. So i will have to return it or exchange
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've encountered a strange noise with your Purifier Hot+Cool Formaldehyde - HP09. We wouldn't expect there to be any type of noise occurring with your machine, outside of normal operation, including the noise that the machine makes in the higher airflow modes.
While I understand you are intending to return or exchange your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had older dyson without Formaldehyde filter This is ok not sure if it works as my older version lacks high heat output don’t like that u can’t use the heat with the circulation going out babk
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Lou, this is Kelly with Dyson. Thank you for your review. We're sorry to hear you've had a disappointing experience while using the heat mode in your HP09. Your HP09 offers ten speeds of airflow, and the ability to adjust the temperature up to 99 degrees in heat mode. Backward airflow mode is ideal in cooler months, when you don't quite yet need the heat, but also don't wish to feel cooler air blowing on you. In this mode, the cool air will be expelled out the back of the machine. We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Noise level
Dyson formaldehyde
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, heating up room with no noise and keeping temp very accurate.
I would recommend this to a friend - Cons mentioned:Display
Dyson HP09 Air cleaner Hot&Cool air
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had since 6/2021. Display malfunction shuts off. No
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Steven, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP09. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality
Works as it should.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far works as it should. Have not seen any issues yet.
No, I would not recommend this to a friend A hairdryer would be a better heater.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a waste of $800. It won’t heat a 240sq ft bedroom. Temp turned up to 99, fan on 10 and in 8 hours it can’t get the temp over 63 degrees. Without a heater the room sits at 61 degrees. We have a 10 year old duraflame heater that is quieter and will heat the room so hot we have to turn it off. We wanted the purification added for wildfire season. We expected so much from the Dyson name. I don’t understand why so many people have rated this machine so highly. You have to hold your hands within a foot to feel the heat. Do yourself a favor and buy dedicated machines to heat and purify from another brand. Will be returning it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Not the greatest!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as good as it claims. Starting to glitch now after 3 months of use.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. I am sorry to hear that after just a few months of use, you have begun to have some issues with your Dyson HP09 Pure Hot + Cool Formaldehyde. I'm not certain if the issue is with the machine itself or within the Dyson Link app. Regardless, we don't expect any issues to occur, and it would be our pleasure to provide you with assistance. Please get in touch with us directly via email at askdysonUS@dyson.com and we will be happy to help!
Best wishes,
Kelly
Dyson Customer Support
Nice product-energy efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and well made product, but not energy efficient!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kath, this is Kelly with Dyson. We can confirm that specifically when using heat mode, HP09 Purifier Hot+Cool Formaldehyde does draw a high amount of power to provide the needed airflow and heat to your home environment. When used in cool mode, or lower airflow settings, energy consumption will be lower. We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Fire Hazard
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product!! Started to emit a smell like electric wires were burning and then made a very loud noise and turned itself off. This product could have started a fire. Will never use it again!!!
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:Ease of use
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is doew not cool a bedroom. Is really easy to used but not does what it say it will do
No, I would not recommend this to a friend I would avoid Dyson fans
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fans are notorious for making loud whistling sounds after few months of service. Unfortunately Dyson support is not sensitive to the fact that people are not willing to leave a 10-15khz whistle running in their home to call in during their business hours. I would caution anyone to avoid a company that has a PR team monitoring sales sites telling you to contact support. If you need a PR team to manage your image, your money might be better spent in a higher quality fan assembly.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson HP09 Purifier Hot+Cool Formaldehyde machine. Dyson Purifiers are the only purifiers that are QuietMark accredited. While the machine will have more noise when the airflow is higher, it is designed to be less intrusive than the average purifier on the market.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Not worth the cost
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the money. Screeching noise is constant every time we turn it on. I bought it in December 2021 and started to have issues in a few weeks. Tried to resolve the issues with customer service. Nothing worked. They said they would replace it but it is out of stock. At this point I would very much like a refund since I can’t even use it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Dear Sir or Madame,
Thank you for providing a review of your Dyson machine. We appreciate your thoughts and feedback, we will ensure that this will be reported internally for quality and training purposes. We believe our comments from our consumers help us to improve the quality of our customer service.
We noticed you provided less than a 5 for your star rating. Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.
If you require further assistance, or have any concerns about your machine, please do not hesitate to reach out to us at askdysonus@dyson.com
Best wishes,
Amanda
Dyson Customer Support
Defect that will make a noise after a few months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my second one and this thing keeps whistling in the living room. Try having a conversation with that.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. What you're describing sounds rather unusual, as we would not expect a noise to develop over time with your machine. We would also not expect a whistling noise to occur from your unit. Rest assured, we would definitely be keen to learn more about your experience, and go over your machine with you. As a reminder, Dyson does back your new purchase with a free two-year guarantee. Please consider contacting us directly via email at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
David
Dyson Customer Support
2 units broke in under 6 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product has twice now atopped blowing air from the unit . For no reason i keave on auto and it just stopped working twice two different units in less than 6 months
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Making high pitch noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Produced high-pitch noise like many of the cases mentioned online after several hours of use. Dyson will never acknowledge this as a design fault. Please don't waste your hard-earned money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert