Customer Ratings & Reviews
- Model:
- 497044-01
- SKU:
- 6451337
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Dyson Purifier Hot + Cool Formaldehyde's ability to improve air quality and provide effective heating and cooling. Many appreciate its quiet operation and ease of use, along with the convenient remote control and app features. While some find the price high, the positive feedback on performance and formaldehyde removal outweighs this concern for many users. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Malfunctioning (broken) Machine twice in 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very overpriced product that barely delivers any resultsand is not worth $800. The first one I purchased had a malfunction after 3 months with one of its sensors, a very simple replacement. After 2 trips to the Dyson store for a replacement part, they told me I had to just ship the entire thing back to their manufacturer and they would mail me a whole new one. What a waste of materials! The second machine worked for about one month and then another sensor failed. I called Dyson again and they admitted that these machines are not working to their expectations and they hope that within the next month or so (July 2021) that they will have resolved the issue in the next generation of the machine. I asked for a refund and Dyson said they could not offer it. I have never seen a company so disappointing in how they treat their customers.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, Eric, this is Tia from Dyson. We're sorry to hear of your experience with our Dyson HP09 purifier and are keen to help further. We invite you to reach out to us directly at askdysonus@dyson.com with a full description of the issues and include your contact details for direct machine support.
We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
Starts making a horrible noise!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks to months—probably after most of these reviews have been written—these machines start making a high pitched screech. I’ve dealt with customer service repeatedly. I’m now on my SIXTH machine, and it’s started making the same horrible noise as all the rest. We can’t use this fan at night because it will wake us up. During the day we can often hear it from a different room. Customer service ultimately can’t do anything to help, because these devices are fundamentally defective. There are reports of this all across the Internet. Such a shame. Buyer beware!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Ericnau, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine for a long time and assure you our support team is always at the ready, should you need us.
We'd like to learn more about the concerns with your machine and invite you to reach out to our support team at askdysonus@dyson.com. We regret any frustration experienced and thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support