Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 12179946
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not worth the $$$
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but problems with this unit starting about a month after we got it. The unit makes an awful loud pitch humming noise that almost makes it hard to fall asleep. I reached out to Dyson more than once on this matter. From blogs and other things I have seen online, this is a common issue and when people have received their replacement device, it does the same thing. As of now, we have has this since Nov 2021 and no replacement is in our near future because there is no stock. Dyson keeps telling me there is nothing else that they can do! For almost $700 you would think you would get better service. Oh was I wrong. I will never spend a dime on another Dyson item. They are quite over rated and not worth the high price tag.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JessB,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool machine. While the machine will emit a noise when in use, and it naturally gets louder the louder the airflow, we did design the HP07 so that it isn't intrusive in sound.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Use in motorhome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product i would buy again recommend to any room
I would recommend this to a friendVery good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for a gift for my daughter and she loves it!
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Way better than those cheap space heaters.
I would recommend this to a friendEh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i got this purifier for my home (small condo 1200sqft) i cant really say i notice any difference. Seems like hype. Or cap all together. I dk not really worth 800 bucks if you ask me
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well for my bedroom. Nice style. Nice price
I would recommend this to a friendToo Safe
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all of the features except: You can not run the heater using Alexa. If you have thoughts of warming a room up without the remote or your phone, think again.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. I can confirm that our heater+purifier machines are all compliant with safety standard UL 1278, as required by the US government. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Good 3-in-1 features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mainly used it for heater now, worked OK. Hope the cool and purifier functions will turn out to be OK too
I would recommend this to a friendFine but can be loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson heat works but is loud and is apparently normal, even with lowest fan speed
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed. I purchased this model to replace my 8 year old smaller unit that cooled a room better. This model just make noise. I move the unit around to different rooms in my house but the air output was still minimal. The lowest temperature the unit would register is 84 degrees. For the price point I was I expecting more. I returned the unit.
No, I would not recommend this to a friendIt just ok, nothing great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok product. just ok for the price. Fan is weak, and doesn't cool like I thought it would..
No, I would not recommend this to a friendI'm sure it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a price and output comparison, didn't really use it. Only reason I would go for this one is the wifi control
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. The review shared here is a bit vague; I'm not certain if you still have your HP07 - or have any issues/questions that we can help with. Feel free to get in touch with us if you like; we can be reached at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
not worth 700 dollars.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works but no wow factor. Cost-co sells these for half the cost. filter is really nice.
No, I would not recommend this to a friendDyson disappoints on this one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality build but lower than expected heating - takes a while to heat up room.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback regarding the Dyson Purifier Hot+Cool. We're pleased to hear you appreciate its high-quality build, but we're sorry to learn that its heating performance has not met your expectations. We understand how important efficient heating is for your comfort and are committed to ensuring our products deliver optimal results.
Your comments are valuable, as they help us improve. Please feel free to email us at askdysonUS@dyson.com, and include "Dyson Review" in the subject line for prompt attention to this matter. Our team would be happy to assist you with optimizing the settings or addressing any concerns further.
Thank you for choosing Dyson, and for sharing your experience. We’re here to support you every step of the way.
Love this thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amaxing stuff, you sleep super good. Definitely recommend getting this
I would recommend this to a friendDoesn't work even brand new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brand and has never work and I can seems to get any help, I bought 2 of them
No, I would not recommend this to a friendNoisy. Automatic Shutdown. Avoid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly regret purchasing this Dyson. It suffers from the same terrible fan noise, similar to a high pitch whine, that previous Dyson models suffer from, such as my TP-04, which I had replaced and still made the noise. At low speeds, there is a constant whine coming from the fan that is extremely audible. This is not simply my unit, but a well-known fault in these types of Dyson air purifiers. Second, these units will automatically perform a complete shutdown when heat has been running for approximately 8 hours. It will not just turn off the heat, but will automatically shut down the entire unit. This is of course in addition to being unable to use heating controls from the app in the US. That was at least well documented. There is zero reason to own this unit with these two major flaws. I had a bad experience my TP-04 Tower Air Purifiers, but I did not learn my lesson and got another terrible product from this company.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Dale, this is Kelly with Dyson. We're so sorry to hear that you've found your experience with the Purifier Hot + Cool HP07 to be so disappointing. There should not be any type of noise occurring from your machine, outside of normal operation, and the noise of the airflow from the fan. The higher airflow speed in use, the noisier this machine will be. I can confirm that as a built-in safety feature, the heat will shut off after the machine has been in use for a period of 9 hours. The heat can be turned back on right away, should you still desire to have heated airflow in your home.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Sq footage issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not enough Sq footage incorrect... could not keep up was running full blast
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Need cooling improvements
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say it’s was a great fan and the purification was on point. I was just not satisfied with the “cooling” fan it promoted. There seem to be something missing with the cooling option since the room was close and it was not cooling at all. Other then that everything else was super great.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, sorry to hear we missed the mark for you on this one. These machines do not have Freon like an air conditioner.
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as much air flow as i would expect from a 600 dollar fan.
No, I would not recommend this to a friend