Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 12179946
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
small rooms ok. large rooms not so much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's good for small rooms but for larger rooms the air that comes out is cold if you sit too far.
No, I would not recommend this to a friendNot sure why
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family and friends ask me why I spent $700 on a fan. I really wish I could give them an answer bc now I’m wondering why I did as well…
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Hot + Cool HP07. We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Air cleaner
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Filter is very expensive and will increase your power consumption
I would recommend this to a friendStopped working in less than a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Air Purifier. It stopped working in less than a month. I received it on the 25th of August and it stopped working on the 20th of September. I contacted Dyson and they told me to provide them and alternate zip code because they couldn't find a repair center near me. There is not one near me, so they offered to return by mail (two hours or more away). Then, they said it is sold out. This is ridiculous. For the money the product should not stop working in less than a month. I will NEVER buy a Dyson product again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Helena, this is Kelly with Dyson. It's disheartening to hear that your Purifier Hot+Cool HP07 stopped working shortly after purchase. While we understand you've reached out previously for support, it does seem to be unresolved and we'd like to make this right for you. Please get in touch with us again directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too glitchy, not consistent. Still couldn’t breathe well, didn’t notice difference. For the price, you’d expect perfect.
No, I would not recommend this to a friendGood value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good purchase and worth the price that I paid
I would recommend this to a friendRude staff for delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love using it but Rude staff talking and late delivery , Trying to complain that can’t get inside building but how would i know when they’ll there because my schedule was Wednesday, which is I was be able to get it. And I didn't get notification that it will be delivery today which is I was busy all day. And it show me that the item was returned. Now I can't get the package and delivery company just ruined my order. And today is Saturday. Im very un happy with delivery company!!!
No, I would not recommend this to a friendDyson air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I expected , you pay alot for what you really getting only good thing is it cleans your air but the rest is not the best .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 smart purifier. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
Horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this brand they don’t honor their warranty they device don’t even last 3month They are bad in customer service I shipped my air purifier July 2 and they told me i will get my device in two weeks but this is the 5th week and I didn’t hear from them I don’t recommend any of there devices and I will not buy there devices ever
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for bringing this to our attention. We are extremely sorry for the inconvenience that you had to face with HP07. We recognize that we fell short of your expectations and are committed to making things right. Please contact our customer support channels to get it resolved, we would love to assist you.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com. In the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Dyson Customer Support
dyson ...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very overpriced Quality is better than most air purifiers would recommend to someone that has money to spend.
No, I would not recommend this to a friendOver priced for what you get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t hear well 4 to 5 feet away from the unit.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you don't feel like your Purifier Hot + Cool HP07 is effectively heating your space. You do have the ability to adjust the target temperature up to 99 degrees, as well as select from 10 airflow speeds, to modify the amount of heated air expelled in to your room. We would expect you to be able to feel that heated air well past 4-5 feet away from your purifier. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Get It!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this unit for a short period of time. Fan works great. Heater works even better! Enjoy the app feature allowing you to operate the fan with your phone. Unit is a bit pricey but worth it.
I would recommend this to a friendKnown Faults & Poor Support / Warranty Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you do a Google search, you'll see that there is widespread known issue of the machine making a high-pitched noise after only a few months of normal use. And Dyson is horrible with their customer support and warranty/repair service. Stay away!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello ToshiakiK. This is Amanda from Dyson. We have a team of Dyson experts available by phone, live chat and email to assist in ensuring your machine is working smoothly. Please feel free to send an email with your serial number to questions.us@dyson.com. Hope this helps! Amanda Dyson Customer Support
Other than that it’s perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! The only major flaw for me is that I would need to use the control to manually put it on heat instead of controlling it from dyson app.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're glad to hear that you love the Purifier Hot + Cool HP07. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Heats and Cools
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. I love the settings and how the settings remaining in the memory somwhen you turn the unit back on it remembers.
I would recommend this to a friendOverall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too pricey not impressed over all if you want to waste your money don't know where you have to spend buy it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Hot + Cool HP07. We would value the opportunity to ensure that your purifier fan is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Not Worth The Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as expected, shuts itself off and does not push out air after air quality hits a good level. Sensors seemed weak, we have 3 shedding dogs and it barely ever ran on auto mode, we returned it and bought a Blueair Purifier which has been a huge upgrade!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Brandon, thanks for your review. To be sure, the Dyson HP07 will stop heating automatically after 9 hours as a safety feature. And if the auto mode isn't purifying as long as you like - you can set a schedule for it in the Dyson app, or use manual settings with the remote control.
Best wishes,
Adam, Dyson Customer Support
Doesn’t heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat my room, blows cold air, called Dyson & the gentleman told me to return it after trying to trouble shooting for an hour.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Cindy, this is Kelly with Dyson. We're sorry to hear that your HP07 does not appear to be blowing any hot air. I'm also sorry to hear the lack of service you received while reaching out to us for assistance. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson air wonder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of mind, less allergy attacks, the temperature settings help keep the TV room very comfortable.
I would recommend this to a friendIt is ok feel like I got robbed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhhh it’s a no for me over rated regret purchasing
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support