Customer Ratings & Reviews
- Model:
- 368960-01
- |
- SKU:
- 12179946
Customer reviews
Rating 4.5 out of 5 stars with 624 reviews
(624 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
DISAPPOINTMENT
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it thinking that the air was hot, it is a normal fan the air napase so hot it comes out warm, the air flow is not strong neither the cold nor the hot, super expensive for nothing… I have a regular from Dayson of cold air and it's much better than the one I bought because I had a good experience but this is pure marketing and nothing useful
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the HP07 Pure Hot + Cool to be disappointing, in terms of heating and cooling. HP07 allows you to select an airflow speed between 1-10 levels, and in heat mode, select a target temperature of up to 99 degrees Fahrenheit. If you're noticing a loss of heat function or airflow, feel free to get in touch with us, and we'll be happy to help troubleshoot. You can reach us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Didn't received item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my Dyson Purifier. I submit a claim and bestbuy said it was delivered. Who leave such an expensive item in front of door with no signature required. I still had to pay for it in my credit card. -.-
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 2 out of 5 stars
Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson has very nice products but this one is over rated. My is oscillation fan preformed better than this thing did.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Purifier Hot + Cool HP07. Your purifier, heater + fan features four sensors that interact with a unique algorithm, for precise air quality monitoring in your home. It diagnoses your air at a molecular level, automatically reacting to purify, and display live information on the LCD display. Your machine works to capture and destroy - the fully sealed HEPA filtration system removes 99.95% of particles as small as 0.1 microns. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Rated 2 out of 5 stars
App won’t sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app doesn’t connect I need to try to get them to replace this but the only way this connects is via the remote
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble utilizing the Dyson Link App with your Purifier Hot + Cool HP07. It's disappointing that this was not a seamless process for you. We believe the Dyson Link App will provide unique insights regarding the air quality in your living environment while allowing easy control of your Purifier Hot + Cool from anywhere. In light of this we are keen that all owners are able to fully utilize the app. To support this effort, we have put dedicated resources in place that will connect customers to our connected experts in a matter of moments.
I understand this does not reflect your experience, and we would be grateful for the opportunity to learn more about the steps you took to get in touch as well as get connected to the App. Please consider emailing askdysonUS@dyson.com, or call 1-866-314-8924 to reach our review care team, and we will be in touch as quickly as possible. Thank you for taking time to provide your feedback. Insights such as yours are helpful to our engineering and development team. We look forward to speaking with you.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Errors after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a month and it started to show errors. Worked with customer service and they had us ship it back for repair. Will update if we ever get it back.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendRated 2 out of 5 stars
Don’t do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. Not the best product for heating or purifying.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Our Purifier Hot+Cool - HP07 has been re-engineered to delivery 50% cleaner air. Your unit automatically senses, captures and traps pollutants. The fully sealed HEPA filter ensures that whatever goes in the filter stays there. We're sorry that we seem to be missing the mark with regard to heating or purifying. Dyson takes feedback from our owners seriously, as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing technology, we are conscious to make sure that our products interact most efficiently for and with our customers.
We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
refurbished and not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit i received had a ! Triangle whci his motherboard issues. Value is good, but ordered one and need to exchange it now..
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 1 out of 5 stars
Great Product - Small Display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this unit but ONE thing that makes it a 1 star is the fact that I spent $800 and the LED screen shows the temperature in the smallest font ever! My old one from 5 years ago displayed the temperature perfectly! What happened Dyson?
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Ronnie, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Rated 1 out of 5 stars
Attractive but useless air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive looking/poorly designed purifier. Consumer Reports rated it among the worst purifiers.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Rated 1 out of 5 stars
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item hoping cooling is better than traditional fan ! Very disappointed my room is 100sq foot doesn’t even make that cool let alone the 800sqf it claims it goes . Not worth it in my opinion for almost $900 . Will be returning it
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there DjSam, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Rated 5 out of 5 stars
Qiet, efficient and easy to use with the app!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was easy and quick, the hard part was choosing a location that would provide best coverage without looking out of place. Once that was settled, and the filters installed (5 minutes or so) we had it up and running. The app is handy to check on status and turn it on or off if you are out of the house or room. The air quality information on the display is great as well - it even tracks filter condition. The heating and cold air selection was very fast and simple and the heater kicks in right away and there is only a short delay after shutting the heat off before you can resume cool air use. As far as how it works, it is quiet and really takes cooking and household cleaner odors out of the air fast. The main floor used to smell like a restaurant for an hour or more after we finished making dinner (even with a different air filtration system running) now it is back to normal in no time with the Dyson. It looks sort of 'modern' for our house, but we literally didn't notice it after the first day - it was just there.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 1 out of 5 stars
HOT AIR DONST WORK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tough this is going to work for my house but, hot air not work and also it shut down my electricity twice after a couple minutes ON. Not worth it
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Alexus, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud, doea nti warm up the room. Not worth it.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendRated 1 out of 5 stars
Looks are deceiving
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this Dyson product has a distinctive look, it failed to heat a cold room in our house.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool HP07 machine.
The machine can be set to a target heat temperature when in manual mode. The time it takes to heat the space to the target temperature depends on variable ambient factors such as current temperature, ventilation, and more.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Rated 4 out of 5 stars
Worth the investment depending on where you live
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no other brand that screams luxury home appliances like Dyson. However, with that said, it is EXPENSIVE. It is not for the faint of heart and is a huge investment. The HP07 is my second Dyson product, the first was a v8 vacuum for the last two years, and I can't imagine my life before it. I've been a "fan" and eyeing the bladeless fan since its first introduction years ago. Then when Dyson added a heat feature, it blew my mind, and I knew that I needed to invest in this 3-in-1. Living in NYC, the air pollution is pretty moderate compared to places like LA, and I usually keep my window closed. But I am susceptible to dust and would have a sneezing fit - air purifiers have been my savor. Also - NYC loves to experience EXTREME temperatures so I can't wait to test the HP07 when the time comes. Right out the box impressions: design is sleek and modern. Setting up the HP07 took less than 2 minutes once I figured out how to snap the filter in properly. ------------------------------------------------------------------ HP07 PURE HOT + COOL ------------------------------------------------------------------ -------------- Strengths: -------------- 1)FAN - pretty decent fan strength, although it's still pretty cool at the time of this review, so I won't know the full capabilities until I start sweating bullets. 2)HEAT - this came as a huge surprise how much heat the HP07 packed. Although winter has not arrived yet (at least not until a few more months), I can feel the heat intensity when I set the room temperature higher. Within 30 min - 1 hour, my entire room is heated. 3) PURIFIER - Does its job - could detect air changes quickly and switch fan levels accordingly to get the air purity level back to the target level. 4)AUTO - It's great not to have to change the temperature manually and have Dyson take care of it. It's impressive to see how it changes from hot to cool when regulating the temperature. ------------------ Weaknesses ------------------ 1) NOISE - at level 1 or 2, it is whisper-quiet, not surprising to hear a lot more noise at 10. When I first used the fan, there was a "popping" noise no matter what temperature/fan speed I set it to. Then after a few uses... the popping noise stopped. Hopefully, it remains that way. 2)REMOTE - Probably one of the biggest letdowns. The design overall is simple, which is great, but overall material feels cheap. I understand the plastic design since it magnetically attaches to the top of the fan, but I would have liked to have a more robust finish or backlight option. ------------------------------------------------------------------ DYSON LINK ------------------------------------------------------------------ -------------- Strengths -------------- 1) TURN ON/OFF - once it's hooked up to WiFi, the app links up to the HP07 seamlessly. Turning the fan on/off from my bed with just my phone is a blessing. 2)OSCILLATION DIRECTION - this is AMAZING! I love that you can choose the degree of fan oscillation 0-45-90-180-350 and choose a point of focus. For example, setting oscillation at 45 degrees but mainly to the left. 3)AIR QUALITY STATS - I don't open the windows to my apartment, so I wasn't surprised to see that my air quality is usually in the green. However, I was impressed that when I dusted an old frame near the HP07, the air quality moved above the target line and showed yellow. ------------------ Weaknesses ------------------ 1) WIFI - the app does not support the initial setup with hidden WiFi. There is a way around it. Unfortunately, that involved me unhiding my WiFi which caused a minor disruption. After the initial connection, you can revert and hide your WiFi. 2) TEMPERATURE - because of the UL 1278 compliance, you can't change the temperature on your phone. It's not a huge loss - what can you do? Set desired room temp on remote and set auto. Honestly - it doesn't bother me that much. ------------------------------------------ OVERALL IMPRESSIONS ------------------------------------------ Overall, the HP07 and Dyson app is pretty user-friendly and provides a good user experience which I do appreciate. Again, it is expensive, but it is certainly worth the investment, and I can't wait to see what this bad boy can do in the summer and winter - when the temperatures are a little more extreme.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 5 out of 5 stars
Excellent smart fan and air purifier
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson Purifier Hot+Cool is not only a smart fan with a heat feature but also an excellent air purifier. The medium sized unit was packaged well with simple instructions for assembly. Basically I just had to remove the filter covers on the front and back, insert the HEPA filters that were included and then snap the covers back on. The only issue I had was learning how to snap the covers on until they click. There is an included remote control that controls all features and there is an app that can be used on your phone or tablet to control all features except heat. The app is great since you don't have to keep up with the physical remote and the air purifier feature shows the air quality, temperature and humidity inside and outside of your home. There is also some info included in the app to help you understand the type air particles that are removed. The cool part of the fan is really "cool" because there are no blades and the air flow is really good for the low noise level. You can also reverse the air flow to come out of the front or the back of the fan just by selecting on the app or remote. The heat feature works well with an automatic selection that allows the heat to be turned on and off based on a preset temperature. The fan also has a night mode so the air flow is even quieter to use while sleeping. I loved that the air purifier shows numbers as well as a graph on the app of how the air quality was being improved as it worked. This is also shown on small display on the fan itself. We had just finished cooking in the kitchen and the air purifier in the living room showed severe air quality on the app. The air purifier went to work and within a few minutes, the air quality had gone down to the good range with the smaller and larger particles being removed from the air. The cooking/grease smell was improved as well. The air purifier, fan and heated fan seem to change the air in the room more quickly than you would expect without much noise. Overall this is an extremely useful machine that has already improved our lives. It really is true that you get what you pay for.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 5 out of 5 stars
Like all Dyson, top notch craftsmanship! Beauty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned a lot of Dyson products and can say hands down, these guys know what their doing. Not only are they engineering masters, their products are top notch, quality and worth every penny that you spend on them. I dont mind paying more if I know I am getting quality. Just like their vacuums, their air purifiers are no exception. They are built strong, easy to put together with a few snaps and out of the box, work like they are supposed to. This device is no exception and it is beautiful craftsmanship and works seamlessly with Alexa and blends into my home tech and actually blends into the room and looks like a piece of art. Do yourself a favor, buy quality instead of junk Honeywell or GE purifiers that are cheap plastic and break after a year.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 1 out of 5 stars
Dyson needs to step up its product line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received my Dyson on December 21st. The unit stopped working on December 31st. Very disappointed in a product that cost over $700 for it to stop working on its own in less than 10 days and a handful of usage. I returned the product immediately.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello BlackMav,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson HP07 Purifier Hot+Cool machine. This definitely isn't the experience we expect for our customers, and Dyson experts are available by email, phone, and live chat to assist with any issues you may run into.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Rated 5 out of 5 stars
Excellent fan 3 in 1
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson fan is amazing. I’ve honestly haven’t seen a machine like it. It definitely keeps the room nice and cool during these summer days and Warm during the winter. It come with a small controller which you can control from anywhere in the room. It tilts and turns 45 to 350 degrees. On top of that it purifies the air. You can also download the Dyson Link App which let’s you control the fan as well. On a funny note this fan has been installed in my son which has helped a lot with odors. I definitely recommend this fan which it has 3 functions in 1.
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friendRated 5 out of 5 stars
2 thumbs up!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! When the weather was in the negative degrees this year it was a life saver, heated the room to the perfect temperature. It was never too hot while it was running and my husband can feel the difference in the air from the air purifying setting. Definitely worth the buy!
This review is from Dyson - Purifier Hot+Cool - HP07 - Smart Tower Air Purifier, Heater and Fan - White/Silver
I would recommend this to a friend














