Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 6451340
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Purifier Hot+Cool's heating and air quality capabilities, frequently citing noticeable improvements in both areas. The device's ease of use and quiet operation are also frequently praised, along with its sleek design. However, some customers find the price to be high and express concerns about limitations in app control for certain functions.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air quality
Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans air well but as a fan this is not powerful to cool down a room.
No, I would not recommend this to a friend - Pros mentioned:Heating
Dyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Heats up a room fairly fast. The app is easy to use and lots of control.
I would recommend this to a friend - Pros mentioned:Air quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Air purifier is really nice, would definitely buy again
I would recommend this to a friend Bad Customer Service = No Help At All
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After going back and forth with customer service for about two months and exchanging 21 emails, they still failed to offer a refurbished item—which now costs less than $150—despite the original one (priced at $450) not working after the second use. Order Number: BBYTX-806304779932
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with battery customer service.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on [email protected] in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
- Pros mentioned:Ease of use
Love Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Dyson fan. Very easy to use. Only con is with the newer models you can't adjust the heat on the app :(
I would recommend this to a friend - Pros mentioned:Noise level
Great fan.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but I love it. A lot quieter than the YouTube reviews say.
I would recommend this to a friend - Pros mentioned:Heating
Works perfectly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up the room well and chills it down when it gets too hot
I would recommend this to a friend - Pros mentioned:Ease of use
Handy dandy fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fan! It has great aesthetics and easy to manage with the app or remote. Will consider getting another for another part of the house.
I would recommend this to a friend - Pros mentioned:Air quality
My Dyson Air Purifier.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I noticed the difference in my breathing the first night I used it. I have already recommended this product to friends.
I would recommend this to a friend - Pros mentioned:Noise level
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work silent cool good purification we can use long time
I would recommend this to a friend - Pros mentioned:Heating
Awesome for keeping cool in the summer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great fan so far, it helps keep the room cool while also purifying the air. I tested the heat as well and it can get pretty toasty.
I would recommend this to a friend - Pros mentioned:Air quality
Dyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent air flow it’s a wonderful device and l recommend it
I would recommend this to a friend - Pros mentioned:Air quality
Best Dyson
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really lives to the Dyson name, the air quality feels amazing.
I would recommend this to a friend - Pros mentioned:Noise level
Great purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super quiet and works amazing. The app is also easy to use
I would recommend this to a friend - Pros mentioned:Air quality
Technology in a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fan is full of features and technology. I have used it several times, especially at night and it is impressive. It’s quiet and blows air evenly.
I would recommend this to a friend - Pros mentioned:Heating
No heat from app or alexa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The point of buying it with Alexa was to turn it on before I go downstairs to warm up the room ahead of time. This isn’t possible! You can turn on the heat feature from the app or Alexa. Not happy since this was the main reason for buying this more expensive model.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thanks for sharing your review with us. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
I can confirm that Dyson Pure Hot + Cool Air Purifiers are compliant with safety standard UL 1278, as required by the US Government. As a result, heating and temperature control outside of the cooling fan mode are not available via the Dyson Link app for heater models. We would in that case recommend using your machine's remote control in instances where you wish to utilize the heater functionality of our machine. While I understand you have already taken the time to reach out for support with your unit, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Great Dyson product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. I have it in my bedroom and notice a huge difference in air quality in there compared to the rest of the house
I would recommend this to a friend - Pros mentioned:Heating
Great Heater
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this for heating up a space, haven't used the fan yet but it blows really hard.
I would recommend this to a friend - Pros mentioned:Air quality
Perfect for allergies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can feel the cleanliness in the air, it helped clear my allergies up within 24 hours
I would recommend this to a friend Works awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all Dyson products and would recommend them to anyone.
I would recommend this to a friend
