Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 6451340
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Purifier Hot+Cool's heating and air quality capabilities, frequently citing noticeable improvements in both areas. The device's ease of use and quiet operation are also frequently praised, along with its sleek design. However, some customers find the price to be high and express concerns about limitations in app control for certain functions.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Heating
Awesome for keeping cool in the summer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great fan so far, it helps keep the room cool while also purifying the air. I tested the heat as well and it can get pretty toasty.
I would recommend this to a friend - Pros mentioned:Heating
Works perfectly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up the room well and chills it down when it gets too hot
I would recommend this to a friend - Pros mentioned:Noise level
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work silent cool good purification we can use long time
I would recommend this to a friend - Pros mentioned:Heating
No heat from app or alexa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The point of buying it with Alexa was to turn it on before I go downstairs to warm up the room ahead of time. This isn’t possible! You can turn on the heat feature from the app or Alexa. Not happy since this was the main reason for buying this more expensive model.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thanks for sharing your review with us. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
I can confirm that Dyson Pure Hot + Cool Air Purifiers are compliant with safety standard UL 1278, as required by the US Government. As a result, heating and temperature control outside of the cooling fan mode are not available via the Dyson Link app for heater models. We would in that case recommend using your machine's remote control in instances where you wish to utilize the heater functionality of our machine. While I understand you have already taken the time to reach out for support with your unit, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Technology in a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fan is full of features and technology. I have used it several times, especially at night and it is impressive. It’s quiet and blows air evenly.
I would recommend this to a friend - Pros mentioned:Air quality
Dyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent air flow it’s a wonderful device and l recommend it
I would recommend this to a friend - Pros mentioned:Air quality
Best Dyson
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really lives to the Dyson name, the air quality feels amazing.
I would recommend this to a friend - Pros mentioned:Noise level
Great purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super quiet and works amazing. The app is also easy to use
I would recommend this to a friend - Pros mentioned:Air quality
Great Dyson product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. I have it in my bedroom and notice a huge difference in air quality in there compared to the rest of the house
I would recommend this to a friend - Pros mentioned:Air quality
Perfect for allergies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can feel the cleanliness in the air, it helped clear my allergies up within 24 hours
I would recommend this to a friend - Pros mentioned:Heating
Great Heater
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this for heating up a space, haven't used the fan yet but it blows really hard.
I would recommend this to a friend - Pros mentioned:Air quality
Just love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the warm cool air that it produces. I also love that it cleans the air and lets me know about air quality in my room.
I would recommend this to a friend - Cons mentioned:Remote control
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Didn’t realize you can’t control/set temperature control when on heater mode with your iPhone. But otherwise works well.
I would recommend this to a friend Works awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all Dyson products and would recommend them to anyone.
I would recommend this to a friendBad Customer Service = No Help At All
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After going back and forth with customer service for about two months and exchanging 21 emails, they still failed to offer a refurbished item—which now costs less than $150—despite the original one (priced at $450) not working after the second use. Order Number: BBYTX-806304779932
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with battery customer service.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
- Pros mentioned:Ease of use
Used only cool so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and use. Giving 4 as did not use other products. Room cooling took sometime possible because of too much heat outside.
I would recommend this to a friend - Pros mentioned:Air quality
It’s a Dyson!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is able to maintain temperature well and the build in purifier doesn’t the job. Overall happy with the purchase.
I would recommend this to a friend - Pros mentioned:Heating
Great product!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a great addition to our home, keeps us nice and warm!
I would recommend this to a friend - Pros mentioned:Air quality
Works Great!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great !!! Great air flow . warm air heats up fast . aswell as the cool air. I will deff buy 1 more for another room in my house.
I would recommend this to a friend - Pros mentioned:Heating
Love it?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get too cold but it’s exactly what I needed.
I would recommend this to a friend