Customer Ratings & Reviews
- Model:
- 368960-01
- SKU:
- 6451340
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Purifier Hot+Cool's heating and air quality capabilities, frequently citing noticeable improvements in both areas. The device's ease of use and quiet operation are also frequently praised, along with its sleek design. However, some customers find the price to be high and express concerns about limitations in app control for certain functions.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this brand they don’t honor their warranty they device don’t even last 3month They are bad in customer service I shipped my air purifier July 2 and they told me i will get my device in two weeks but this is the 5th week and I didn’t hear from them I don’t recommend any of there devices and I will not buy there devices ever
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for bringing this to our attention. We are extremely sorry for the inconvenience that you had to face with HP07. We recognize that we fell short of your expectations and are committed to making things right. Please contact our customer support channels to get it resolved, we would love to assist you.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com. In the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm wishes,
Manpreet K
Dyson Customer Support
Rude staff for delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love using it but Rude staff talking and late delivery , Trying to complain that can’t get inside building but how would i know when they’ll there because my schedule was Wednesday, which is I was be able to get it. And I didn't get notification that it will be delivery today which is I was busy all day. And it show me that the item was returned. Now I can't get the package and delivery company just ruined my order. And today is Saturday. Im very un happy with delivery company!!!
No, I would not recommend this to a friend- Pros mentioned:Air quality
Dyson air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I expected , you pay alot for what you really getting only good thing is it cleans your air but the rest is not the best .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 smart purifier. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
dyson ...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very overpriced Quality is better than most air purifiers would recommend to someone that has money to spend.
No, I would not recommend this to a friendOver priced for what you get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t hear well 4 to 5 feet away from the unit.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you don't feel like your Purifier Hot + Cool HP07 is effectively heating your space. You do have the ability to adjust the target temperature up to 99 degrees, as well as select from 10 airflow speeds, to modify the amount of heated air expelled in to your room. We would expect you to be able to feel that heated air well past 4-5 feet away from your purifier. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Get It!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this unit for a short period of time. Fan works great. Heater works even better! Enjoy the app feature allowing you to operate the fan with your phone. Unit is a bit pricey but worth it.
I would recommend this to a friendKnown Faults & Poor Support / Warranty Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you do a Google search, you'll see that there is widespread known issue of the machine making a high-pitched noise after only a few months of normal use. And Dyson is horrible with their customer support and warranty/repair service. Stay away!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello ToshiakiK. This is Amanda from Dyson. We have a team of Dyson experts available by phone, live chat and email to assist in ensuring your machine is working smoothly. Please feel free to send an email with your serial number to questions.us@dyson.com. Hope this helps! Amanda Dyson Customer Support
- Cons mentioned:App control
Other than that it’s perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! The only major flaw for me is that I would need to use the control to manually put it on heat instead of controlling it from dyson app.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're glad to hear that you love the Purifier Hot + Cool HP07. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Heats and Cools
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. I love the settings and how the settings remaining in the memory somwhen you turn the unit back on it remembers.
I would recommend this to a friendNot Worth The Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as expected, shuts itself off and does not push out air after air quality hits a good level. Sensors seemed weak, we have 3 shedding dogs and it barely ever ran on auto mode, we returned it and bought a Blueair Purifier which has been a huge upgrade!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Brandon, thanks for your review. To be sure, the Dyson HP07 will stop heating automatically after 9 hours as a safety feature. And if the auto mode isn't purifying as long as you like - you can set a schedule for it in the Dyson app, or use manual settings with the remote control.
Best wishes,
Adam, Dyson Customer Support
- Cons mentioned:Price
Overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too pricey not impressed over all if you want to waste your money don't know where you have to spend buy it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Hot + Cool HP07. We would value the opportunity to ensure that your purifier fan is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Dyson air wonder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of mind, less allergy attacks, the temperature settings help keep the TV room very comfortable.
I would recommend this to a friendDoesn’t heat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat my room, blows cold air, called Dyson & the gentleman told me to return it after trying to trouble shooting for an hour.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Cindy, this is Kelly with Dyson. We're sorry to hear that your HP07 does not appear to be blowing any hot air. I'm also sorry to hear the lack of service you received while reaching out to us for assistance. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
It is ok feel like I got robbed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhhh it’s a no for me over rated regret purchasing
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
DISAPPOINTMENT
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it thinking that the air was hot, it is a normal fan the air napase so hot it comes out warm, the air flow is not strong neither the cold nor the hot, super expensive for nothing… I have a regular from Dayson of cold air and it's much better than the one I bought because I had a good experience but this is pure marketing and nothing useful
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the HP07 Pure Hot + Cool to be disappointing, in terms of heating and cooling. HP07 allows you to select an airflow speed between 1-10 levels, and in heat mode, select a target temperature of up to 99 degrees Fahrenheit. If you're noticing a loss of heat function or airflow, feel free to get in touch with us, and we'll be happy to help troubleshoot. You can reach us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Didn't received item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my Dyson Purifier. I submit a claim and bestbuy said it was delivered. Who leave such an expensive item in front of door with no signature required. I still had to pay for it in my credit card. -.-
I would recommend this to a friendFan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson has very nice products but this one is over rated. My is oscillation fan preformed better than this thing did.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Purifier Hot + Cool HP07. Your purifier, heater + fan features four sensors that interact with a unique algorithm, for precise air quality monitoring in your home. It diagnoses your air at a molecular level, automatically reacting to purify, and display live information on the LCD display. Your machine works to capture and destroy - the fully sealed HEPA filtration system removes 99.95% of particles as small as 0.1 microns. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
App won’t sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app doesn’t connect I need to try to get them to replace this but the only way this connects is via the remote
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble utilizing the Dyson Link App with your Purifier Hot + Cool HP07. It's disappointing that this was not a seamless process for you. We believe the Dyson Link App will provide unique insights regarding the air quality in your living environment while allowing easy control of your Purifier Hot + Cool from anywhere. In light of this we are keen that all owners are able to fully utilize the app. To support this effort, we have put dedicated resources in place that will connect customers to our connected experts in a matter of moments.
I understand this does not reflect your experience, and we would be grateful for the opportunity to learn more about the steps you took to get in touch as well as get connected to the App. Please consider emailing askdysonUS@dyson.com, or call 1-866-314-8924 to reach our review care team, and we will be in touch as quickly as possible. Thank you for taking time to provide your feedback. Insights such as yours are helpful to our engineering and development team. We look forward to speaking with you.
Best wishes,
Kelly
Dyson Customer Support
Errors after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a month and it started to show errors. Worked with customer service and they had us ship it back for repair. Will update if we ever get it back.
No, I would not recommend this to a friendDon’t do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. Not the best product for heating or purifying.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Our Purifier Hot+Cool - HP07 has been re-engineered to delivery 50% cleaner air. Your unit automatically senses, captures and traps pollutants. The fully sealed HEPA filter ensures that whatever goes in the filter stays there. We're sorry that we seem to be missing the mark with regard to heating or purifying. Dyson takes feedback from our owners seriously, as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing technology, we are conscious to make sure that our products interact most efficiently for and with our customers.
We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support