Customer Ratings & Reviews
- Model:
- 368960-01
- |
- SKU:
- 6451340
Customer reviews
Rating 4.5 out of 5 stars with 618 reviews
(618 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Purifier Hot+Cool's heating and air quality capabilities, frequently citing noticeable improvements in both areas. The device's ease of use and quiet operation are also frequently praised, along with its sleek design. However, some customers find the price to be high and express concerns about limitations in app control for certain functions.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
refurbished and not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit i received had a ! Triangle whci his motherboard issues. Value is good, but ordered one and need to exchange it now..
I would recommend this to a friendRated 1 out of 5 stars
Attractive but useless air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive looking/poorly designed purifier. Consumer Reports rated it among the worst purifiers.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Rated 1 out of 5 stars
Great Product - Small Display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this unit but ONE thing that makes it a 1 star is the fact that I spent $800 and the LED screen shows the temperature in the smallest font ever! My old one from 5 years ago displayed the temperature perfectly! What happened Dyson?
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Ronnie, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP07 purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Rated 1 out of 5 stars
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item hoping cooling is better than traditional fan ! Very disappointed my room is 100sq foot doesn’t even make that cool let alone the 800sqf it claims it goes . Not worth it in my opinion for almost $900 . Will be returning it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there DjSam, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality, Heating, Noise level
Rated 5 out of 5 stars
Qiet, efficient and easy to use with the app!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was easy and quick, the hard part was choosing a location that would provide best coverage without looking out of place. Once that was settled, and the filters installed (5 minutes or so) we had it up and running. The app is handy to check on status and turn it on or off if you are out of the house or room. The air quality information on the display is great as well - it even tracks filter condition. The heating and cold air selection was very fast and simple and the heater kicks in right away and there is only a short delay after shutting the heat off before you can resume cool air use. As far as how it works, it is quiet and really takes cooking and household cleaner odors out of the air fast. The main floor used to smell like a restaurant for an hour or more after we finished making dinner (even with a different air filtration system running) now it is back to normal in no time with the Dyson. It looks sort of 'modern' for our house, but we literally didn't notice it after the first day - it was just there.
I would recommend this to a friend Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud, doea nti warm up the room. Not worth it.
No, I would not recommend this to a friendRated 1 out of 5 stars
HOT AIR DONST WORK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tough this is going to work for my house but, hot air not work and also it shut down my electricity twice after a couple minutes ON. Not worth it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Alexus, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Rated 1 out of 5 stars
Looks are deceiving
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this Dyson product has a distinctive look, it failed to heat a cold room in our house.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Purifier Hot+Cool HP07 machine.
The machine can be set to a target heat temperature when in manual mode. The time it takes to heat the space to the target temperature depends on variable ambient factors such as current temperature, ventilation, and more.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Design
Rated 4 out of 5 stars
Worth the investment depending on where you live
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no other brand that screams luxury home appliances like Dyson. However, with that said, it is EXPENSIVE. It is not for the faint of heart and is a huge investment. The HP07 is my second Dyson product, the first was a v8 vacuum for the last two years, and I can't imagine my life before it. I've been a "fan" and eyeing the bladeless fan since its first introduction years ago. Then when Dyson added a heat feature, it blew my mind, and I knew that I needed to invest in this 3-in-1. Living in NYC, the air pollution is pretty moderate compared to places like LA, and I usually keep my window closed. But I am susceptible to dust and would have a sneezing fit - air purifiers have been my savor. Also - NYC loves to experience EXTREME temperatures so I can't wait to test the HP07 when the time comes. Right out the box impressions: design is sleek and modern. Setting up the HP07 took less than 2 minutes once I figured out how to snap the filter in properly. ------------------------------------------------------------------ HP07 PURE HOT + COOL ------------------------------------------------------------------ -------------- Strengths: -------------- 1)FAN - pretty decent fan strength, although it's still pretty cool at the time of this review, so I won't know the full capabilities until I start sweating bullets. 2)HEAT - this came as a huge surprise how much heat the HP07 packed. Although winter has not arrived yet (at least not until a few more months), I can feel the heat intensity when I set the room temperature higher. Within 30 min - 1 hour, my entire room is heated. 3) PURIFIER - Does its job - could detect air changes quickly and switch fan levels accordingly to get the air purity level back to the target level. 4)AUTO - It's great not to have to change the temperature manually and have Dyson take care of it. It's impressive to see how it changes from hot to cool when regulating the temperature. ------------------ Weaknesses ------------------ 1) NOISE - at level 1 or 2, it is whisper-quiet, not surprising to hear a lot more noise at 10. When I first used the fan, there was a "popping" noise no matter what temperature/fan speed I set it to. Then after a few uses... the popping noise stopped. Hopefully, it remains that way. 2)REMOTE - Probably one of the biggest letdowns. The design overall is simple, which is great, but overall material feels cheap. I understand the plastic design since it magnetically attaches to the top of the fan, but I would have liked to have a more robust finish or backlight option. ------------------------------------------------------------------ DYSON LINK ------------------------------------------------------------------ -------------- Strengths -------------- 1) TURN ON/OFF - once it's hooked up to WiFi, the app links up to the HP07 seamlessly. Turning the fan on/off from my bed with just my phone is a blessing. 2)OSCILLATION DIRECTION - this is AMAZING! I love that you can choose the degree of fan oscillation 0-45-90-180-350 and choose a point of focus. For example, setting oscillation at 45 degrees but mainly to the left. 3)AIR QUALITY STATS - I don't open the windows to my apartment, so I wasn't surprised to see that my air quality is usually in the green. However, I was impressed that when I dusted an old frame near the HP07, the air quality moved above the target line and showed yellow. ------------------ Weaknesses ------------------ 1) WIFI - the app does not support the initial setup with hidden WiFi. There is a way around it. Unfortunately, that involved me unhiding my WiFi which caused a minor disruption. After the initial connection, you can revert and hide your WiFi. 2) TEMPERATURE - because of the UL 1278 compliance, you can't change the temperature on your phone. It's not a huge loss - what can you do? Set desired room temp on remote and set auto. Honestly - it doesn't bother me that much. ------------------------------------------ OVERALL IMPRESSIONS ------------------------------------------ Overall, the HP07 and Dyson app is pretty user-friendly and provides a good user experience which I do appreciate. Again, it is expensive, but it is certainly worth the investment, and I can't wait to see what this bad boy can do in the summer and winter - when the temperatures are a little more extreme.
I would recommend this to a friend - Pros mentioned:Air quality, Noise level
Rated 5 out of 5 stars
Excellent smart fan and air purifier
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson Purifier Hot+Cool is not only a smart fan with a heat feature but also an excellent air purifier. The medium sized unit was packaged well with simple instructions for assembly. Basically I just had to remove the filter covers on the front and back, insert the HEPA filters that were included and then snap the covers back on. The only issue I had was learning how to snap the covers on until they click. There is an included remote control that controls all features and there is an app that can be used on your phone or tablet to control all features except heat. The app is great since you don't have to keep up with the physical remote and the air purifier feature shows the air quality, temperature and humidity inside and outside of your home. There is also some info included in the app to help you understand the type air particles that are removed. The cool part of the fan is really "cool" because there are no blades and the air flow is really good for the low noise level. You can also reverse the air flow to come out of the front or the back of the fan just by selecting on the app or remote. The heat feature works well with an automatic selection that allows the heat to be turned on and off based on a preset temperature. The fan also has a night mode so the air flow is even quieter to use while sleeping. I loved that the air purifier shows numbers as well as a graph on the app of how the air quality was being improved as it worked. This is also shown on small display on the fan itself. We had just finished cooking in the kitchen and the air purifier in the living room showed severe air quality on the app. The air purifier went to work and within a few minutes, the air quality had gone down to the good range with the smaller and larger particles being removed from the air. The cooking/grease smell was improved as well. The air purifier, fan and heated fan seem to change the air in the room more quickly than you would expect without much noise. Overall this is an extremely useful machine that has already improved our lives. It really is true that you get what you pay for.
I would recommend this to a friend - Pros mentioned:Design, Ease of use
Rated 5 out of 5 stars
Like all Dyson, top notch craftsmanship! Beauty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned a lot of Dyson products and can say hands down, these guys know what their doing. Not only are they engineering masters, their products are top notch, quality and worth every penny that you spend on them. I dont mind paying more if I know I am getting quality. Just like their vacuums, their air purifiers are no exception. They are built strong, easy to put together with a few snaps and out of the box, work like they are supposed to. This device is no exception and it is beautiful craftsmanship and works seamlessly with Alexa and blends into my home tech and actually blends into the room and looks like a piece of art. Do yourself a favor, buy quality instead of junk Honeywell or GE purifiers that are cheap plastic and break after a year.
I would recommend this to a friend Rated 1 out of 5 stars
Dyson needs to step up its product line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received my Dyson on December 21st. The unit stopped working on December 31st. Very disappointed in a product that cost over $700 for it to stop working on its own in less than 10 days and a handful of usage. I returned the product immediately.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello BlackMav,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson HP07 Purifier Hot+Cool machine. This definitely isn't the experience we expect for our customers, and Dyson experts are available by email, phone, and live chat to assist with any issues you may run into.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Air quality, Heating
Rated 5 out of 5 stars
2 thumbs up!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product! When the weather was in the negative degrees this year it was a life saver, heated the room to the perfect temperature. It was never too hot while it was running and my husband can feel the difference in the air from the air purifying setting. Definitely worth the buy!
I would recommend this to a friend - Pros mentioned:Air quality, Heating
Rated 5 out of 5 stars
Excellent fan 3 in 1
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson fan is amazing. I’ve honestly haven’t seen a machine like it. It definitely keeps the room nice and cool during these summer days and Warm during the winter. It come with a small controller which you can control from anywhere in the room. It tilts and turns 45 to 350 degrees. On top of that it purifies the air. You can also download the Dyson Link App which let’s you control the fan as well. On a funny note this fan has been installed in my son which has helped a lot with odors. I definitely recommend this fan which it has 3 functions in 1.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Yet another excellent Dyson piece!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson continues to really disrupt and elevate pretty much any market they decide to get into, and the HP07 is no exception. While the device does look like a piece of art (certainly unmistakably Dyson in terms of form factor and ability), it does an excellent job with immediately-surrounding air as well. The bottom compartment contains the minimalist filtration system, while all actions can be viewed via the device's diminutive LED screen on its front. Essentially, the remote control rather intuitively controls all functions of the system, and there is an app that can be downloaded. Various options include the ability for the fan to turn, stay stationary, produce hot and cold air, as well as ramp up or wind down the fan, per se. Further, all of these functions can be set to automatic, so the fan will know how fast/slow to go, and setting a thermostat keeps the temp to a particular level. So far, this has been kept in a bedroom, and it's working well for us thus far. If you're used to a noisemaker for sleeping, you'll definitely still need one of those, because this air purifier doesn't make much noise at all during normal operations! I'm so far pleased with this entry in the Dyson lineup!
I would recommend this to a friend - Pros mentioned:HeatingCons mentioned:App control
Rated 4 out of 5 stars
Heat, cool and filter functions well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warms up applied area quickly, air filter works as expected, wi-fi app works well for most functions as designed, heater functions are excluded from app control, I assume for safety reasons.
I would recommend this to a friend - Pros mentioned:Ease of use, Heating
Rated 5 out of 5 stars
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. Its easy to use. It warms up the room super fast. I definitely recommend it.
I would recommend this to a friend - Pros mentioned:Heating
Rated 5 out of 5 stars
Happy Customer :-)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great air cleaner and eorks as a heater or fan. I would definitely recommend to clean air in any room.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Awesome product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this purifier fan. It gets used all year round. Helps cool/heat our rooms while also purifying the air. Its helped a ton with my daughters seasonal allergies aling with her asthma. Definitely recommend
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Outstanding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small and compact design with powerful performance. Love being able to seamlessly switch from hot to cold. Remote is very convenient and easy to use.
I would recommend this to a friend














