Customer Ratings & Reviews
- Model:
- 369207-01
- SKU:
- 6484002
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Purifier Humidify + Cool Formaldehyde - PH04's impact on air quality, humidifying capabilities, overall performance, and quiet operation. Users appreciate its ease of use, elegant design, and convenient app functionality. However, some customers express concerns regarding the high price point, pump failures, and the amount of space the unit occupies.
This summary was generated by AI based on customer reviews.
Great purifier and humidifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a good purifier and humidifier but you really need to be gentle and loading the water tank cause if it’s a little off it won’t work
I would recommend this to a friendBest humidifier period.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From sleepless nights waking up with a dry scratchy throat, to getting a great nights sleep. This machine has made such a difference I can believe I waited this long. Easy to use , 3 day run time, and moves air with ease. 10/10 would recommend.
I would recommend this to a friendhumidifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The humidifier could be more effective. it does not raise the humidity by much. And setting the time zone feature is not logical.
I would recommend this to a friendPurifying Humidifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adds much needed humidity into the winter air inside. Much appreciated.
I would recommend this to a friendDyson machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine does the job exactly how expected ✔️☀️
I would recommend this to a friend- Pros mentioned:Air quality
Faulty. Don't waste your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine thinking since it's more expensive, it would give me less problems later; but just after a week of use, Dyson suggested to return the product. I've had almost all Dyson products, but I never had luck with their humidifiers. I replaced three PH01s which gave me problems by the end of each year. Luckily, they're good with their warranty on replacing their faulty machines, but all three of them? So now, with this one, I was more careful with it, using distilled water and keeping it dry when refilling the water, and after two days on auto mode on both (purifier and humidity), the fan was always on high speed. I contacted Dyson right away and recommended to get back to them after a week since the machine is collecting data and cleaning the air, etc. And EVERY day, I would refill the water because the fan speed would never go down. I finally scheduled it to run on auto during night time only because it was distracting during the day. This was the same thing that happened to all PH01s that's why I wanted to correct the problem before wasting a $900+ machine.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Dayene, this is Kelly with Dyson. We're sorry to hear that you've had some trouble with your PH04. If you are using the machine in auto mode, it will adjust airflow speed and humidification based on the sensor readings it's picking up in your home. It does sound like it'd been detecting your air as rather dry, which is why you're seeing the water level go down, and the fan speed stay in the upper airflow speeds. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Pump
Mediocre product for the price. Multiple issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the humifiier/purifier and after a day and a half had multiple issues. #1 the humidly wouldn't go past 40% even with a setting of 60%. #2 within in a day the water pump broke #3 when I put on auto mode it stays on fan level 10 even when the air quality is good (this can be way too chilly during the day). I called Dyson and their service is beyond atrocious. The people don't really know what they're talking about, they simply just go through troubleshooting questions already laid out for them with you. The individual that helped me seemed lost and didn't help at all. He ended up saying I should return it. I'VE ONLY HAD THE MACHINE A DAY. I end up replacing the machine with another machine and am having the same problems. humidity isn't adjusting to the % level I specify and when I press auto mode it automatically goes to 10 and doesn't adjust. I'm going to give it a few more days and will likely end up returning again. I don't get why there's so many issues with his product. Absolutely ridiculous for the almost 1k price tag.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're still in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
madman
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! This machine does NOT do what it is supposed to do. My neighbors smoke tobacco. The smell of it comes over and the clothing absorbs it. weve tried every air cleaner you can find to no avail. You could not even tell we had it on,. For this price im very disappointed in its performance
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Matthew, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Purifier Humidify. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Dyson never disappoints
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like with every Dyson ,it never disappoints!You always get what you pay for…..Planning to buy more,waiting for more sales
I would recommend this to a friendNecessity
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm obsessed with the PH04. The only drawback is that you cannot set the temperature you want the room to stay at. That capability would make it perfect in every aspect.
I would recommend this to a friendGood but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system can cycle through filters a little to fast
I would recommend this to a friendAnk humidifier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall product is very good and effective. I need to return because it was small for coverage area in downstairs.
I would recommend this to a friendyes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product, it does what it intends to. I love it
I would recommend this to a friendNice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super nice, I just wish it has more stronger power for cool air but otherwise I love it.
I would recommend this to a friendExpensive, but nice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great product. It does get loud at maximum setting but overall, it's nice. The app showing the quality of air is also nice.
I would recommend this to a friend- Pros mentioned:Overall performance
Very dissatisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First machine lasted 7 months and 3 trips to service center, then was replaced with a new machine which lasted 4 months to the day. They are now mailing me a 2nd replacement in just a little over 1 year. Absolutely unreliable. Great machine when it works, but spends more time in Dyson’s shop than in my home. Cannot recommend this expensive product to anyone.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Best Humidifier/purifier ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is well worth the money. I hated the fact that i spent this much money on it, but its amazing. Makes my entire home feel better and definitely helps out families allergies.
I would recommend this to a friend- Pros mentioned:Ease of use
Normal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Just a really expensive fan, easy and practical to use tho
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that in your use, you've found the PH04 Purifier Humidifier + Cool Formaldehyde do easy to use. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price! Has helped my childhood with breathing better at night and I love the fan and easy to use, I don’t have to constantly fill up the water tank like others, this will last several days!
I would recommend this to a friendHelps me breath
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always had trouble breathing and waking up with dry mouth and nose and day 1 since i got this i didnt have any problems. This has been great.
I would recommend this to a friend