Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 443 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are positive about the Purifier Humidify + Cool Formaldehyde - PH04's impact on air quality, humidifying capabilities, overall performance, and quiet operation. Users appreciate its ease of use, elegant design, and convenient app functionality. However, some customers express concerns regarding the high price point, pump failures, and the amount of space the unit occupies.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 443 reviews
  • Rated 1 out of 5 stars

    1 year later and nothing but problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine makes a constant noise to the point I have to unplug it. The filters are a pain to change out and clean. Really wish I bought a different brand on this one.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there Oisin, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.

      If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!

      Best wishes,
      Tia
      Dyson Customer Support Dyson-EN_US

  • Rated 1 out of 5 stars

    Completely dissatisfied!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent $1000 on a humidifier that worked for one month and stopped working, and Dyson refused to assist properly. And even though at the beginning of explaining my complaint. A recording came on and explained to me not to give personal information over the phone, and that a Dyson representative Would not ask for personal information.. My representative repeatedly asked for personal information and did nothing to help me get my thousand dollar humidifier working again! I wouldn’t recommend Dyson to anyone! Furthermore, I wouldn’t buy any Dyson product for any reason!

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi,
      Thank you for bringing this issue to our attention. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback and will get a better resolution; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
      Best Wishes,
      Dyson Customer Support dysonglobal

  • Rated 5 out of 5 stars

    Dyson

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good. For the money, I will get another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so great & keep my room all clean. Use the app easy too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. I am confident in Dyson and am sure this is going to meet our very specific needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson does it again

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why I waited so long to buy one of these honestly one of the best purchases I’ve made.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. Didn’t humidify at all, the water would be at the same level after 2 weeks of being on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This humidifier/fan is the best. The cooling effect is a bonus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and works great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on super sale, works great and stays very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get what you pay for

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now own 4 of these. These are the meaning “results you can feel”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ✅✅✅

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Well Recommended!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not working

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s stopped working after few months try to fix doesn’t work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No buyers regret

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet operation. Works great and definitely worth the money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The humidifier part isn't working

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm from Nevada. It's super dry here, and we paid for this machine because we hope it will help with the humidifier part. Everything was in order and worked well, but after like 4 months the humidifier stop working. I mean the water is in the tank but the system doesn't work.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We really appreciate your feedback and I'm sorry to hear that you are not getting the full quality experience of your Dyson Purifier Humidify+Cool Formaldehyde™ . If you feel that your PH04 might be malfunctioning, we do offer a two year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Dyson Air

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stain is about quality. It is expensive but you get what you paid for.

    I would recommend this to a friend
  • Cons mentioned:
    Pump

    Rated 1 out of 5 stars

    Poor Dyson support / decent device till it breaks

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great evaporative humidifier. The pump is prone to breaking so be careful while refilling the tank. Even while running the cleaning cycle instructions say to move the water around vigorously but don’t do it as it will most likely break the pump and Dyson support is appaling

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. We're sorry to hear that you've encountered some trouble while deep cleaning your Purifier Humidify+Cool Formaldehyde PH04. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 1 out of 5 stars

    Skip the humidifier

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but problems with this product. I will be on my 4th one and Dyson does not seem to care. They will keep sending me new ones. I was warned today that this is my last new one. Do they really think I enjoy hauling this thing to the UPS store? I have had 3 different machines. I would have the same issue with the clean cycle. I would barely use and it would make me run a “clean” cycle and then it simply wouldn’t work. The one I have now does not even humidify. I have been running the unit at 50% humidity and the unit is only 29% after 8 hours. The water level didn’t even go down after a week. The only thing that works is the fan. Save yourself some money and skip it. Wish I did.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello, this is Summer with Dyson. We're sorry to hear that you're so unhappy with your Dyson PH04. If you are still experiencing issues we'd like to walk you through the steps to troubleshoot this issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com.

      Best wishes,
      Summer
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Dyson humidifier and fan

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great keeps room cool cant wait to see how it works ths summer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best purchase we ever made

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own many Dyson products and they do not disappoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fan ive purchased its great reliable energy efficient

    I would recommend this to a friend