Customer Ratings & Reviews
- Model:
- 369207-01
- SKU:
- 6484002
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Purifier Humidify + Cool Formaldehyde - PH04's impact on air quality, humidifying capabilities, overall performance, and quiet operation. Users appreciate its ease of use, elegant design, and convenient app functionality. However, some customers express concerns regarding the high price point, pump failures, and the amount of space the unit occupies.
This summary was generated by AI based on customer reviews.
Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the world :) delivery fast and great look in the room
I would recommend this to a friendCool Breeze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it a couple weeks works good feel the cool breeze
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought one of these in Dec of 2022. It stopped working by Feb of 2023. Dyson sent a replacement - which has also stopped working. It's Apr of 2023. This was a VERY EXPENSIVE MISTAKE
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Kristina, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson PH04 humidifier. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
lonny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could smell the difference within 30 minutes of use
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy with the product for the first two weeks. 2 weeks in and the oscillation went out. After having them try to troubleshoot on the phone by resetting it, it now won’t connect to my wifi. There is a warranty but now I have to drive 30 minutes each way to take it to a repair shop and if they don’t just replace it or fix it right then it will become 2 hours driving to get a product that is 2 weeks old fixed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Greg, this is Kelly with Dyson. I'm so sorry to hear that after just a few weeks of use, you began to experience issues with the oscillation function on your PH04. Unlike our purifiers which oscillate from the base up, the Dyson Purifier Humidify+Cool has two oscillating channels within the amplifier loop. If the other functions of your remote control are working fine, and the oscillation has stopped, that could be a bigger issue we'd need to look further into for you. Please contact us at askdysonUS@dyson.com for further assistance.
Best wishes,
Kelly
Dyson Customer Support
Not good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan does not oscillate. I expected more for the price.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with the Dyson Purifier Humidify + Cool Formaldehyde - PH04. We sincerely apologize for the inconvenience and disappointment you have encountered. We understand how important it is for the fan to oscillate, and we regret that the product did not meet your expectations, especially given the investment. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We strive to design products that deliver exceptional performance and value, and it is disheartening to learn that this was not the case for you. We would like to offer our assistance in addressing this issue and finding a solution that better suits your needs. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Cat Allergies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly wanted this to help with pet allergies but I didn't notice a difference when the Dyson was on or off.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. Dyson PH04 has been designed with a catalytic filter to destroy formaldehyde continuously, while also capturing pollutants and allergens. The included HEPA filter captures 99.97% of particles as small as 0.3 microns in size, while the activated carbon filter removes gases and odors. I'm also happy to share that we've had owners share the difference they've noticed with using their Dyson purifier at home. While experiences can vary from one home to the next, we would certainly be keen to learn more about your experience to help ensure you're having a five star experience with your Dyson Purifier Humidify+Cool Formaldehyde™. Please consider emailing us directly at askdysonus@dyson.com. We look forward to hearing from you.
Best wishes,
David
Dyson Customer Support
1k Lemon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The idea behind this is amazing, however spending almost one thousand dollars and replacing 3 times already since January that’s a problem. I might be getting some defective products or the product actually sucks. When it works it’s amazing, I have this in my bedroom and the humidity level doesn’t get higher then 30% and it’s constantly running all night all day. The water needs to be replaced daily and if you go away for a weekend forget about it working and getting the levels needed. Again spending this much money and getting a horrible product and the only product in this level is just insane. Sadly the only good thing about the product is it’s warranty
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson PH04 purifying unit. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Smell
Don't buy, too many problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, a strong smell, Dyason replaced it, now a noise, I actually don't want to have this product anymore, I would return it if possible
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you're having issues with your Purifier Humidify + Cool Formaldehyde - PH04. While we at Dyson cannot assist with a product return if the machine was purchased via one of our retailers, we are always happy to help troubleshoot any problems that might arise. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Terrible quality controls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short, Dyson is not the company you would buy a purifier from. I had 5 replacements, and the sensors/network connections just won't work. They also delayed my replacement for weeks until i filed the BBB complaint. I spent more time talking with their customer services than using the purifier, not to mention you have to pack them, take to ups and ship back before they even initiate the replacement shipment. Just good luck if you decided to buy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we apologize for the inconvenience that you had to face. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Our team is here to help resolve any issues you’re facing and ensure that your experience with our product improves. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for what I needed it for. I was thinking it would be more of an air conditioner and cool more but it is really just a fan. The purifying elements are great but not the main use I was looking for at the time.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente, perfecto, recomendado 100% el mejor, la mejor technology
I would recommend this to a friend - Cons mentioned:Smell
Odor from Dyson purifier
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Organic solvent smell after couple months use. Tried two of this purifier..same issue.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .We are sorry to hear you are getting a bad smell with your PH04. To better assist you could you please reach out via email at askdysonus@dyson.com.
- Pros mentioned:Air quality
Does not humidify
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Humidifier doesn’t actually humidify. Air purifier is good but you can get the same quality in another brand for 1/10th of the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Purifier Humidify + Cool Formaldehyde. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
Poor quality for a dyson
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after only a couple months. Had to return for a refund
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
- Pros mentioned:Air quality
Awesome product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fan, it keeps my room cool and the air quality great
I would recommend this to a friend Smells like fish!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but after a day or so the humidifier air smells like fish. Something with the filters. I returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
- Pros mentioned:Ease of use
Very nice machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Very easy to set up and clean very happy.
I would recommend this to a friend BAD！Quality！
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's bad experience! It is broken after we use it for 3 months!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your PH04 Dyson Purifier Humidify+Cool Formaldehyde machine.
When purchased from an authorized retailer like Best Buy, the PH04 machine features the 2-year manufacturers warranty, and we have experts available by live chat, phone and email to assist with any issues you're facing.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Cons mentioned:Pump
Better off buying a tv for this price and quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. The pump fails and Dyson has not resolved flaw in this poorly engineered device.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Larry,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson PH04 Purifier Humidify+Cool machine. Should any issues arise, we do have experts available by live chat, email and phone who are willing to provide assistance, whether in or out of warranty, and we'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support