Customer Ratings & Reviews
- Model:
- 369207-01
- SKU:
- 6484002
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Purifier Humidify + Cool Formaldehyde - PH04's impact on air quality, humidifying capabilities, overall performance, and quiet operation. Users appreciate its ease of use, elegant design, and convenient app functionality. However, some customers express concerns regarding the high price point, pump failures, and the amount of space the unit occupies.
This summary was generated by AI based on customer reviews.
100% worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Elite level fan/purifier/humidifier/app. After a frustrating start with Dyson, I upgraded to this product and I honestly couldn’t be happier. I got it on sale on Black Friday, but I would have paid full price if it wasn’t on sale. Expensive? Yes. Worth it? Absolutely
I would recommend this to a friendDon't Buy Dyson!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after one week. Could not achieve RH over 38% even with fan on highest setting all the time. Room size is 16' x 16' and sealed. Unit is now at the Dyson Service for the last 2 weeks. They say it may be another week. I can no longer return the item to Best Buy as it is now past 15 days. It seems to be a waste of $900. I understand the no product is perfect and repairs may be necessary in some cases. However the Customer service is so poor its not worth paying a premium price for Dyson Products.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Not Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display didn’t work and the humidity level didn’t go above 34%. I ordered a replacement and decided to cancel because of the poor performance. I canceled the order over 40 days ago still haven’t been reimbursed. Dyson Customer Service is no help and will give you the run around. Do not purchase from Dyson.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're experienced some trouble with your Purifier Humidify+Cool Formaldehyde - PH04. With regard to humidity, the machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
It's unusual to hear that right out of the box, the machine's display did not work properly. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support