Customer Ratings & Reviews

Hello John, this is Kelly with Dyson. We are sorry to hear that you were disappointed with the Dyson TP04 Pure Cool tower. Dyson TP04 features 350 degrees of oscillation, to help to project purified air around the whole room, and the intelligent reporting is designed to automatically sense, capture and project - then report back to your Dyson Link app. Dyson's Air Multiplier technology does deliver over 77 gallons per second of smooth, yet powerful airflow. Another enhancement is the backward airflow mode, which is great for use in winter. You also will have airflow speeds ranging from 1-10, to ensure you can adjust the strength of airflow to your liking. Airflow may be adjusted via the included remote control as well as remotely through the Dyson Link App. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts.

With regard to cooling off your space, our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. 

While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.

Best wishes,
Kelly
Dyson Customer Support