Customer Ratings & Reviews
- Model:
- 310123-01
- SKU:
- 6192409
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Pure Cool Purifying Fan TP04 as highly effective in improving air quality and appreciate its quiet operation and ease of use. Many also praise the fan's performance and the convenient app control, although some find the price to be a significant drawback. The design receives mixed reviews, with some highlighting its aesthetic appeal while others note its plastic construction. Concerns were also raised regarding the cost and lifespan of replacement filters.
This summary was generated by AI based on customer reviews.
Cool but not cool
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool looking but wasn’t doing much in cooling down my room as I was expecting but I returned it.
I would recommend this to a friendDoesn’t make a difference in a city with clean air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine as a fan... but doesn’t do much difference if your city generally has clean air.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sergio, this is Kelly with Dyson. The Dyson TP04 features 350 degrees of oscillation help to project purified air around the whole room, and the intelligent reporting is designed to automatically sense, capture and project - then report back to your Dyson Link app. Dyson's Air Multiplier technology does deliver over 77 gallons per second of smooth, yet powerful airflow. Another enhancement is the backward airflow mode, which is great for use in winter. You also will have airflow speeds ranging from 1-10, to ensure you can adjust the strength of airflow to your liking. Airflow may be adjusted via the included remote control as well as remotely through the Dyson Link App. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts.
We'd value the opportunity to go over your machine with you and assist with any questions you may have. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Very NOISY. I can NOT sleep with the purifier ON.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this purchase. This Dyson TPO4 Air Purifier is very NOISY, even in the lowest setting that it does NOT let me sleep, so I have to turn it OFF. I expected more from Dyson since it was NOT cheap at all. I tried to return the item to Best Buy, but they said NO. So I am stuck with a piece of Junk, a very expensive one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JGMC,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear your TP04 is noisy. Dyson purifiers are QuietMark accredited, so they were designed to be quieter than the conventional purifier while still being efficient. The noise shouldn't be disruptive, so this sounds peculiar.
Your Dyson machine comes with a 2-year limited warranty since it was purchased from an authorized retailer and we'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Fancy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it performed as well as it looks and cost....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson TP04 Pure Cool Tower, and have been disappointed with its performance thus far. We would value the opportunity to ensure that your Dyson is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Returned , not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this one since the reviews where great. But honestly the smaller one is wayyy better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to learn that you were disappointed with your TP04 Pure Cool Tower air purifier. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Romas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent days trying to get the Dyson app to connect to the fan. After the first day, I contacted Dyson only to have no resolution. I returned it to the store (where they took it back and apologized). Dyson then contacted me days later saying it was on their part that is why it wouldn’t connect.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Eliz, this is Kelly with Dyson. We are sorry to hear that you weren't able to connect your TP04 Pure Cool Tower to the Dyson Link App. I can confirm that for a short period of time, we were experiencing an issue with new users connecting new devices to the app, or with existing users reconnecting a device. This issue has since been rectified. It's disappointing that this was not a seamless process for you. We believe the Dyson Link App will provide unique insights regarding the air quality in your living environment while allowing easy control of your Dyson Pure Hot + Cool Link from anywhere. In light of this we are keen that all owners are able to fully utilize the app. To support this effort, we have put dedicated resources in place that will connect Dyson customers to Pure Cool Link experts in a matter of moments.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
I’d go for another brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 10+ days for this to arrive and then one of the functions didn’t work, and kept saying that the brand new filters needed to be replaced.. had to take it back. Disappointed as I expected more from the dyson brand
No, I would not recommend this to a friendFan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok fan , if you’re a smoker this fan will be red all day.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Hash, this is Tia from Dyson. Sounds like your unit is working as it should. As a mention, the Dyson Pure Cool™ purifying fan can purify the air in any size room. We test our purifiers in a room of 291 square feet and take measurements to ensure the whole room has reached a clean level before our Auto mode stops the machine running.
If there are any concerns with the effectiveness of your unit, feel free to reach us for further machine support at askdysonus@dyson.com.
Best wishes,
Tia
Does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not switch on, have reported this to Company, no reply. What next?
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that your new Dyson TP04 Pure Cool Tower will not power on. This is certainly very unusual to hear, and definitely not the experience we would expect for you to have with any Dyson machine. I'm not certain if you've reached out to Best Buy, or to us at Dyson directly, but we'd welcome the opportunity to provide you with support. Please feel free to reach out to [email protected]. We are keen on getting this issue resolved for you, so that you can enjoy your Dyson machine as intended.
Best wishes,
Kelly
Dyson Customer Support
nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over rated basic fan that only impressed me by the way it looks
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you were disappointed with your TP04 Pure Cool Tower. Your TP04 features 350 degrees of oscillation, to help to project purified air around the whole room, and the intelligent reporting is designed to automatically sense, capture and project - then report back to your Dyson Link app. Dyson's Air Multiplier technology does deliver over 77 gallons per second of smooth, yet powerful airflow. Another enhancement is the backward airflow mode, which is great for use in winter. You also will have airflow speeds ranging from 1-10, to ensure you can adjust the strength of airflow to your liking. Airflow may be adjusted via the included remote control as well as remotely through the Dyson Link App. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts.
We'd value the opportunity to go over your machine with you and assist with any questions you may have. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Not worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of technology, but I can get more air out of $50 dollar fanp
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Angel, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson TP04 Pure Cool Tower. We have added a lot of new features to our latest purifying fan. 350 degrees of oscillation help to project purified air around the whole room, and the intelligent reporting is designed to automatically sense, capture and project - then report back to your Dyson Link app. Dyson's Air Multiplier technology does deliver over 77 gallons per second of smooth, yet powerful airflow. Another enhancement is the backward airflow mode, which is great for use in winter. You also will have airflow speeds ranging from 1-10, to ensure you can adjust the strength of airflow to your liking. Airflow may be adjusted via the included remote control as well as remotely through the Dyson Link App. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts.
We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
not reliable after warranty runs out
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked really well for 2 years then stopped working after the warranty ran out. Dyson says I have to buy a brand new one and will not support. For the cost very poor service.
No, I would not recommend this to a friend- Pros mentioned:Air quality
Floss Before Oscillating
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson TP04 Air Purifier is an impressive column, and yet blends in fairly well into its environment. It is approximately 41” high with a base of about 8” circumference. It comes almost completely assembled, except for the filters and covers. The design of these is clever in that the two sets are not only interchangeable, but can be installed either direction up - there is no way to mess it up. It does take a little bit to get the covers snapped on, but it was clear when they were properly inserted. The unit comes with a small remote that would be very easy to lose if Dyson hadn’t designed it to affix to the top of the unit via magnets. Once you connect it to your WiFi, and download the app, you will probably not be reaching for that remote too often. Especially if you also enable the Alexa skill to control your unit. I have place my unit in Automatic mode, allowing it to control the speed and duration of the device itself. There is a graph in the app that shows the environmental conditions for the past several hours, and a weekly roll up of the daily conditions. You can see how the unit came on when the air quality declined, and turned off when it improved. There is also a virtual remote in the app you can use. Now for the explanation of the strange title. When I first set the device up, I tried all the buttons on the remote. The one that makes the unit oscillate only made it go a short distance one direction, then pause and click, until an error on the display screen of the device showed an error. Nothing in the manual, so I called support. Although it took several minutes (10 maybe?), I finally got to talk with a wonderful lady who helped me. She ran through the list of troubleshooting steps, all which where obvious and had already been done (power off/on, check for obstruction or tape the needs to be removed), until she mention that a coworker had mentioned a possible fix. I was to run a length of dental floss around the gap between the base and the rotating top. As she put me on hold to get one of the devices to look at, I tried the floss trick, and after a couple of good back and forth, it would go part way, then stop. After doing this a couple of more times, it now goes back and for the flawlessly. This should be in the faq’s, as well as the manual.
I would recommend this to a friend - Pros mentioned:Air quality, Noise level
It’s a dyson!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone who allergies should have one of these in their home. It works. I have two children who suffer from allergies. After using this for a few weeks I have definitely noticed the difference. Nice, sleek and quiet. The overall look is very futuristic. It doesn’t take up much space. Quality product from dyson. I love that it tells you what it detects. It’s nice to know I have something that is cleaning the air in my home and improving the quality for my children. Less wake ups in the middle of night because of sneezing. Thanks dyson.
I would recommend this to a friend very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for two weeks and stopped I need a new fan
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Cherry,
This is Miella from Dyson. Thank you for your review. It's very peculiar for a machine to be malfunctioning, especially being so new. Your purifier is backed by a 2-year limited warranty and our experts are keen to assist. Please do not hesitate to reach out to us at [email protected] and we would be happy to help.
Best Wishes,
Miella
Dyson Customer Support
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saw no difference in the air quality after purchasing his product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson TP04 Pure Cool tower purifier. We do recommend using the Dyson link app with the purifier to review the air quality reports. This will provide information on how clean your air may already be and how clean the air is after using the purifier.
We would value the opportunity to address these concerns in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Its not producing air flow as good as Dyson - AM07
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not producing air flow as good as Dyson - AM07 Tower Fan older version. I expect this to be same or better than previous version. I must say that it is a bit disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Benji,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson TP04 Pure Cool Tower purifier fan. The TP04 Pure Cool purifier uses the AirBlade technology to provide a seamless stream of air, but has the added ability in ensuring that stream of air is cleaner than what it inputs. The purification aspect removes 99.7% of impurities as small as 0.3 microns, ensuring you're breathing in cleaner air.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Nice Fan/purifier
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson Pure cool is a good fan. For the size it blows a good deal of air. To find something with more airflow it will be bigger, louder, and probably not have a filter. The fan is easy to assemble. Just snap in the charcoal and glass HEPA filters and you’re ready to go. The included remote affixes to the top of the fan loop by magnets in the devices. Overall, the fan is lightweight and easy to carry, just don’t move it by using the fan top as a handle. Operation is pretty simple, the remote handles all features. Oscillation settings are 45, 90, 180, and 350 degrees. A small LCD screen on the front of the unit lets you what setting you are making, and current air quality. There is a night mode which limits the output to keep the fan quiet and dims the LCD. So, you can sleep at night with no noise or bright lights. You can also make a delayed shutoff. The fan output direction can also be changed, the reversed direction was quieter to me. The auto mode lets the fan decide how much it should operate. The LCD screen will show you current operational status, air quality, filter status, temperature, Particle matter removed and the like. One of the best things I found is to use it with the Dyson App. It connects to your home Wi-Fi network and all of the functions, features, and information of the device are available. You can even set a schedule for on and off through out the week. When you use the app, it will automatically register the fan too. The unit worked fine and all functions and information came up with no problems on the fan and through the app. This unit does not have washable filters. When the glass and charcoal filters are done, you’ll have to buy new ones. The filters are not up on the Dyson site, and when I called about them, Dyson had no information on cost. I was told they expected the filters to last a long time under normal use, years. So, there is an ongoing cost to using the fan, but right now, that cost is unknown. Like most Dyson products, it costs more, but it’s worth it.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it but it broke in 2 months. Power burned out. Too expensive to go through this inconvenience. We are will reach out to the manufacturer for assistance.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Evaavila, this is Kelly with Dyson. We are sorry to hear that after just two short months of use, you experienced issues with your Dyson TP04 Pure Cool Tower not performing properly. We would value the opportunity to learn more about your experience to provide you with support and have this looked into further. Please consider emailing us directly at [email protected]. We are look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Received Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so excited to receive this item. Unfortunately, it gave an immediate error message and was rerurned that weekend.
No, I would not recommend this to a friend