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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.4 out of 5 stars with 115 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the Smart Connect Smart Bike EX5s's build quality, ease of use, and value for its price, frequently citing easy setup and adjustability. However, some users found the screen's functionality and seat comfort to be less satisfactory. The screen's limited capabilities and the firm seat were common points of criticism. Overall, the positive feedback on the bike's quality and ease of use outweighs the negative comments regarding the screen and seat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 115 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment. If you're looking for a Peleton at half the price, this is the bike to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this bike got it at a great deal from BB post Black Friday

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Bike/Great Online Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike is great. Works great, was easy to setup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys Who came to set up the bike did not set the bike up right the handlebars were on backward seat would swivel from side to side They did not put the weight rack on the back of the bike. I had to bring their attention to it they also left a piece of packaging on the back wheel that prevents the wheel from turning during shipment when I got up that evening to do my First work out. The tension control that controls the speed was not working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Debs Bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item as The construction of salad and the ease-of-use is fantastic

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Thank you Deb. Welcome to the Echelon family! Echelon

  • Rated 5 out of 5 stars

    Great product ! Better than Peloton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product use it all the time. Enjoy live classes , scenic rides

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Awesome item

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good item Easy to set up and use. Very good courses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love My Bike I Have Lost 20 Pounds Can't Wait To Lose 20 More

    I would recommend this to a friend
  • Pros mentioned:
    Bike quality

    Rated 5 out of 5 stars

    Great Bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike. Love the variety of classes. Highly recommend.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Hi Boris, thank you for your feedback. Thank you for choosing to be apart of the Echelon family! Echelon

  • Rated 5 out of 5 stars

    Loving getting fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this bike. My wife and I ride everyday. We have our kids ride for 20 mins a day of exercise before they can watch TV. It took some days to get the body adjusted to riding I would suggest in buying bike shorts!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echelon is Fantastic!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product and quick delivery! Awaiting rewards points and service is challenging to get in contact with although the product is above par!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    High membership fee and low realism of riding.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mechanical part of the bike seems to be just fine, but electronic part of the system is less attractive. The membership fee is way too expensive for the benefits provided: just a bunch of recorded videos of bike riding or sceneries, which have no connection with how I ride the bike. For example, the sceneries do not change faster or slower according to the speed of my riding, while the workload of my paddle remains the same whether the video is going up hill or down hill. There is no realism between the things I see on the screen and the force I feel from the pedals.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome bike well made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two CONS: 1) monthly membership cost minimum $30 is way too high. 2) the touchscreen monitor is only usable for Echelon app. No hdmi connection to add other devices to watch tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bike!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t initially planning on the EX5s, but I am really glad I ended up with it! The Schwinn IC4 ergonomics didn’t fit me (short torso and arms). And the EX3 wasn’t available. Having the screen available for classes is really nice and convenient. The classes have been very motivating and somewhat addictive!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Took about 45 minutes to build. Their app and Bluetooth tech is not so great. We had to hard reset the device multiple times and add/remove users multiple times before finally getting it to work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echelon

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bike. Debated on getting this or Pelaton. Only dislike is the choice of rides on the app. I am considering purchasing the Pelaton app for this reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going back and forth about buying this many times, I finally decided to make the purchase. I am so glad I did! This is a great product. I was never big into working out, however, I love my workouts on my echelon!

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Welcome to the Echelon family! Echelon

  • Cons mentioned:
    Seat comfort

    Rated 3 out of 5 stars

    Not for heavy weights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is not individuals over 180 lbs trying to lose weight; the seat is painfully hard and does not hold a heavy weight.

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      We do have gel seat covers that could assist with your comfort or oversized seat. Echelon

  • Rated 5 out of 5 stars

    Awesome bike

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! It’s exactly like the peloton and far from a knock off. Great instructors and huge amount of class options for all fitness levels. It’s basically having a personal trainer in your home which is pretty great!

    I would recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Jennifer,
      Thank you for your feedback and welcome to the Echelon family! Echelon

  • Rated 2 out of 5 stars

    Issues with Screen On Day One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same issues others with the screen. I can't even get it to turn on. It was displaying when I first built the bike, and about 2 hours later it no longer displays. I've tried all the power options, been on chat with support, and still waiting for a resolution. It looks like a nice bike to own but I don't know that I'm confident about the tech quality and its maturity at this point to keep. I may end up returning it if no quick resolution and an indication from Echelon that they are committed to building a long term solid product and service line. I really wanted to like this bike.

    No, I would not recommend this to a friend
    • Brand response from BestBuy
      Posted .

      Hi Miguel,

      We apologize for all your inconveniences! Please reach out to me at [email protected] and I will try to take care of this problem directly for you. Echelon

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