Customer Ratings & Reviews

The installation once organized went well. The installation was done professionally.

Microwave cooks unevenly. No instruction manual was provided for microwave or oven. I can't believe KitchenAid allows Best Buy to sell their products without instructions.

Guys came in to install the oven as a replacement of the old one which gave up on us. They were in and out in less than 30 minutes, leaving the place clean. Good professional service.

This item has finally been installed and it is very good just as it was claimed it would be. We are pleased and very glad we were able to work with Chaise to get every thing correct.

The install for this item was done well. The installers were efficient at removing the old unit and installing the new one. The process was complete, including instructions on how to burn the new unit in.

I've had the double oven for a month. In general, the exterior and interior aspects are good, modern and slick. The only thing I find a bit complex are the special features to adjust the oven temperature and the clock configuration. It should be made the easiest thing to do. I have been cooking for over 40 years and I find that using the controls with this oven is way more difficult.

The installation people were on-time, efficient, used adequate caution, had good people skills and showed how to use the new appliance.

The technician for nice and did a good job installing our oven

Installation was easy and fast. Fernando from ACE Appliance Installation did an amazing job as always.

So far we are very happy. It is practical, looks good and great size. I also signed with TotalTech. I highly recommend for their service, reliability & professionalism.

Great product, great price. Salesperson was very nice and knowledgeable, and by no means "pushy", like some salespersons are. Installation was painless. Very pleased with entire purchase process.

Absolutely delighted with my purchase. Fabulous oven - easy to operate - bakes superbly. I recommend this oven highly.

Mixed feelings about this install by LMB Handyman Services. Install ended up great & double oven beautiful but tech had to shave a 1/4" of wood off the bottom of the opening to get the oven in. It took him 5 minutes and he charged me $180 to do it and complained the whole time he was too busy to have to do this kind of stuff.

Having Best Buy take care of installation was one of my best decisions in the past decade. The installers arrived a little early which caused some confusion. However, they were super professional and offered to come back during the scheduled window. Once they started the install, it was done in a flash. They gave several helpful hints on getting started with the oven and also pro-tips for the longterm use. One tip of my own: buy the Total Tech subscription! It was $100 cheaper than the cost of install + haul away. It gives an extended warranty and also gives free install on any new purchases at Best Buy. I have had two tv's and in-wall surround sound installed for no additional cost.

The installer with Lone Star did an outstanding job with the installation. Was very professional, explained the oven operation very well and was open to any questions. Kudos to him.

My oven was installed perfectly. Needed the cabinet modified to fit the new oven and the team did a great job. They were onetime and knew what they were doing to get the job done

The installers were prompt, friendly, good communicators and did the (rather simple job) with dispatch and competence. BestBuy's inability to get the product into their hands in a timely fashion is quite another matter.

Install was great after I hade old unit removed previously and made delivery next day unit arrived at the warehouse in San Leandro, CA.

The LG combination Oven/Microware has some great features, but 3 flaws so far over the two months we have used it: 1. After 3 times using the oven, as it was pre-heating it would suddenly turn off by itself after less than a minute, and never gain temperature. Best Buy was good about replacing the whole oven, and the new one so far is OK. 2. The microwave has an annoying chime that is too long and repeats too often until door is opened. Also the cooling fan runs way too long after use, even if used only for a few seconds with nothing really getting warm. 3. The glide rack in the oven (which we love) is VERY tricky to remove UNLESS you know the secret. Even the repair man we had to come out could not figure it out for quite a while. What is frustrating is that neither the instruction booklet, the online LG site, nor the online videos that the LG help center told me to watch, tell the correct (and only) way to remove the GLIDE rack. Once we figured it out it's fairly easy, but LG should provide the instructions!!

Enjoying both oven and microwave. Learning to use both.