Customer Ratings & Reviews

The technical team were polite, professional and had no issues with the installation.

Love my microwave-oven combo. Everything cooks so evenly in both units. Love to chime to advise it’s ready, or the cycle has finished. Looks great!!

They were on time, pleasant and very efficient. As they installed they gave helpful information about the appliance.

Looks and works GREAT the installation was smooth and professional . The install team was "SUPER"

Denny and Brandon did an outstanding job: removed the old oven, unpackaged and installed new oven, and reviewed with me critical appliance information.

Technician did an excellent job installing oven with incomplete paper work from the site pre-measure group.

After multiple attempts to get this installed the crew that got it to work were awesome, professional and really cared to get it installed the best way possible.

I tried to speak to a Best Buy employee on the day of the install and was unable to with the phone numbers provided by Best Buy. Every person I spoke to when I called or tried the chat was someone living in another country that could not help me!!!!! The people doing the install did a good job. They were very late because they had so many installs to do that day, 13 before us! Our kitchen is very small and they banged up our wall putting in the oven because it is so big and was going into a tight area. Overall, the installers did their best. My issue is with Best Buy not making it possible to speak to one of their employees during or after the install. I had to walk into the store and that manger blamed corporate and corporate has only an email for contacting them. Best Buy corporate does not care about their customers or helping our economy by hiring local people that are able to get us information or in contact with people that can help us during the process of installation, or after if needed.

Way to complicated going from an old conventional wall oven with knobs to all digital. The timer is not very loud and there is only one button for the oven light so both are on at the same time whether you are using both or not

Install was so mainstreamed and professional. Even noticed a cosmetic problem with product which prompted replacement.

They came, they saw, they installed! Not much more to say.

We have had two installs of the same oven - the first installers - knew it was a defective oven and installed it anyway - said they would "call it in" - they did not - they get 1 start. The second crew of installers came after we were on the phone with customer service for 6 hours and made a trip to the store - they did a good job, but the second (new) warming oven was defective and at that point we just decided to keep the (first new) defective warming oven because we were done dealing with Best Buy

oven is good, installation not so good, oven bent during installation , because i decided to exchange it, I maxed out the limit of my protection plan and BB cancelled it, ended up with a new oven but w/o protection plan. cut my losses there , got a protection plan from the manufacturer.

Installers were prompt, pleasant and took great care. Plus they had great senses of humor. Very pleasant

Installer did a nice job and there were not any issues. I appreciate them cleaning up as well.

Excellent installation by the people that came out. They were on time and efficient with their work as well as went the extra mile to clean up their mess.

I'm happy to see the upgrade after the install of my microwave/oven. It's stylish & cooks great! The installer did a very good job and was courteous and efficient.

We're very greatful to have the kitchen Aid. It's so nice and easy to use.

Excellent and professional installation by Juan Cruz jr. very careful with removal of old product and easy install of the new double oven.

The double wall oven weighs almost 300 pounds! The crew that removed the old oven and installed the new oven were professional and had the right equipment to safely remove and install the ovens. Do yourself a favor - let the professionals handle the oven removal and install!