Customer Ratings & Reviews

The installers were timely, knowledgeable and professional.

polite installers took the time to educate me on the oven controls

It was a deinstall and return that was easy and fast

THEY INSTALLED THE DOUBLE OVEN SO FAST AND EASY LOVE IT

The delivery drivers were very professional and friendly.

My technicians were knowledgeable and professional

Installers were excellent. They really know their job!!

this is a review of the installation, not of the oven. The installers put in the oven successfully, but after they left, I realized they took back the manual in the empty box, not noticing it when they unpacked the oven. I called their main office to ask them to look if they had it. The dispatcher said he would check with the drivers. But I never got a call back. So that sucked.

Excellent Installation Service and Professionalism!

I have to cancel because the installers were mean and not professional. They couldn’t installed the oven at the beginning and they sent a communication telling that they installed it. I have my oven over two weeks waiting for them and I canceled at the end. I do not recommend any installers from Best Buy. They are not professional

Installation went smoothly and the crew did a great job.

My install was canceled multiple times and the customer service had no answer for me. I was given the excuse that the installer called in sick multiple times. When the actual install happened it was good. The crew was friendly and quick with no issue.

Have to return to take it out and adjust it because there's a gap at the bottom. Don't know why they just didn't do it then.

To be clear, the oven unit is awesome. It was the third-party installers that ruined it for me. I will never use Best Buy again because of that reason.

I ordered this oven in October 2021. Correct, October of 2021! It has been delayed for months, for reasons that are related to supply chain. Okay, fine. However, over the last six months, I have been told the oven is here, then it isn’t here, then, well, we’re not sure if it’s here. Then it scheduled for delivery! Great!! Then, the date is pushed back a few weeks. Then it’s set again… canceled. Then it’s set for 11/23/22, day before Thanksgiving. 8 hour delivery window ( yes, 8 hours)! I hire someone to sit in my house for 8 hours as I have a job! I get an automated text message 18 minutes after the delivery window expires stating that the delivery is canceled. This is all true! Next it’s set for mid December but canceled again because the delivery and installation crews aren’t the same and for some reason, they can’t get the correct people to deliver and install on that day. Now we are set for 12/22/22. Canceled… it’s too cold! Really, it’s too cold… my home has great heat. By the way, it’s Colorado and it gets cold here!!!

The installer, a contracter, who was sent to deliver and install my new double oven found lots of reasons not to do the job. He told me I'd need to have an electrician move the electric junction box because the cable wouldn't reach the box. I asked him to at least take the old one out so the electrician could do his job. He refused and told me I'd need to reschedule installation after the electrician moved the box. Well, the electrician came two days later, took the old oven out and informed me there was plenty of cable to hook up the oven using the existing box. And then, bless his heart, he installed the new oven for me. The contracter was too lazy to do the job. I'm lucky I didn't have to have him come back. We have had Geek Squad installations and always been very pleased. Apparently decent contract installers are in short supply.

Been a long time customer of Best Buy Total Teck member too and all the installs we have had up to this point were GREAT. The install on the double wall Oven was terrible. First we were told no problems but after the old oven was pulled we were told it would not fit in the opening and the electrical had to be re-routed. The installer said they were leaving and we had to re schedule after concerns were corrected or have someone else install it. The best Buy installers said we would be reimbursed if we used someone else. The New Double Oven was just left in the middle of the Kitchen. We then call an electrican we knew and we installed it. I then called Best Buy and told them what happened and asked about reimbursement and they denied it. Very sad day getting this installed. best Buy has always been great and have used the Geek Squad and it was great. Love the Oven but the install was disappointing. that is what I am rating, not the Oven. The wife loves the quality and really sets off the kitchen

Do not use Best Buy to install your appliances. We had them come out and measure ahead of time and when the ovens were installed they didn’t fit in the space causing us to have to remodel the space where the microwave goes.

Original product was damaged, we are currently waiting on the replacement to arrive.

i scheduled an on time installment but the c/s rep failed to send it thru costing me a party of 50. then total tech's measurement was off causing a 2nd delay of installation. Third try was a charm. my double over is beautiful though!