Customer Ratings & Reviews

The Best Buy crew did a great job installing our dryer. Very professional and courteous.

The technicians who installed the dryer were professional and quick. They reviewed how the machine worked and suggestions on what to do prior to operating the dryer.

Very smooth dryer install, very professional, very knowledgable

The men who delivered my dryer were very courteous and professional. They were also knowledgeable about that particular dryer and showed me how to use it before they left my home. I was very pleased with their service.

The guys that came not only were courteous, knowledgable, professional and kind, but they went out of their way to help, They were my Christmas present!

Best Buy sends a custom crew to your house to install the washer and dryer. A few months after the install was complete we had a leak and needed to repair the original job.

Great professional service, definitely worth it. They made sure to be extra careful in the new home. Even explained how to use the machine before they left.

It took about a week and a 1/2 for their schedule to accommodate the installation but once they got here they were fast courteous and helpful

The workers were professional and quick. I was advised on how to use the product before they left. Definitely 2 thumbs up on the installation

Holds a lot of clothes. I don't like the feel of the knobs. They feel like they're about to break.

I believe in getting new seals and hoses when replacing expensive appliances. I find the item lasts a lot longer with less issues. Would purchase again.

Excellent Delivery and installation guys. They arrive on time, efficient installation. Great work.

Best Buy installers were on time, friendly and did a great job removing old dryer and installing New dryer. Will definately use their installers again.

I have no complaints about the washer or dryer itself. My issue is Best Buy as a whole. My initial washer and dryer delivery and instillation was purchased on March 23rd and scheduled for the early morning of March 27th. When the agent arrived at 7am, the gate to our neighborhood was malfunctioning. The agent assured us he would return in “about an hour.” Five hours later, we still had not heard anything, so I called Best Buy. I was told by a customer service agent that the delivery and installation would still be happening that day, and the delivery manager would be calling me witching 1-3 hours to confirm. Five more hours pass, and I have had no contact from anyone, so I called Best Buy again. I was again assured by another customer service agent that the delivery agent would be returning at the end of his route to install my washer and dryer. Three hours later (it is now 8pm, thirteen hours after the initial delivery attempt), and since I’ve heard nothing again, I call once more. The agent I spoke to told me that no one should have ever said they would return, because she had never seen that happen in the TEN YEARS she has worked for Best Buy. So I was forced to reschedule for the next Thursday, April 1st. That day, the agents arrived an hour late with only a washer. Obviously, I am confused and incredibly upset, so I call Best Buy. I was told that apparently they had damaged my dryer while loading it onto the truck or in transit to my house, so once again I would be forced to reschedule another appointment to get my dryer. After about two hours on the phone with several people, they managed to schedule the dryer installation for Saturday, April 3rd. That afternoon, the delivery again arrived with instruction to ONLY delivery the dryer - no equipment, no installation. So once again, Best Buy has dropped the ball, and I still don’t have a dryer. So once again, I call and spend hours on the phone trying to get an agent sent to install the dryer that’s sitting useless in the middle of my living room. At this point, I have had it, and I was literally crying from the frustration. They tell me no one is available to come for FIVE MORE DAYS. So on April 8th, almost two weeks after I was supposed to have a new washer and dryer installed, the technician finally shows up (late again) to install the dryer. I was so fed up at this point that we told him to just drop off the pieces needed for the installation and we would take care of it ourselves. Rest assured, no one in our family will ever look to Best Buy for anything ever again. Oh, and for my time and trouble and frustration, what did Best Buy do? They sent me a $25 gift card. I won’t be using it as I do not plan to visit Best Buy for any reason.

These guys were great. They texted me before they arrived letting me know they were on the way. They were really knowledgeable about the dryer they had installed for me and gave us tips on how to maintain it.

Got the job done & even showed my tenant how it works!

Tarrant checked and rechecked everything on the appliances to make sure they worked before he left. I asked him many questions an he was VERY kind and answered each one.

Really the best delivery and installation I have ever experienced. They were careful, clean, courteous, efficient, and knew all about the product. A good reason to choose Best Buy over Home Depot.

Love my new dryer, service was great. The original delivery needed more parts and they were back out at my convenience to finish the installation.

Ok service! It was a quick and on-time installation!