Customer Ratings & Reviews

What can I say that rhymes with Wonderful…great experience

Great work nice fast delivery and installation. Nice and courteous delivery.

Installer was on time despite bad rain. He and his partner worked together very well - very efficient, professional, impressive. Installation was quick and painless. After completing the installation, the installer took the time to explain important aspects regarding the operation of our new dryer to my wife and I in an extremely helpful manner. Very thankful to Best Buy for such a great experience.

Delivery guys called to find out if they could come early. Arrived and had it installed and running in 5 minutes. Very professional and hassle free!

Showed up on time. Got it installed quickly. Took one star off because when I had an A/C unit repair, technician discovered the vent was not hooked up well and it could have been a fire hazard. Luckily it wasn’t and to be fair it was a tight space but they need to be sure about this or have a solution. No one wants their house to burn down, right?! But the service was great.

Had no problems with the installation process. Worker were on time and did a perfect job!

Installers were on time, friendly, and efficient. They unpacked, hooked up and installed the new appliances and hauled away the old ones.

Delivery service brought everything to install the Samsung Dryer. Only had to point out the location.

Install went great. The guys were great and knew exactly what to do. They were quick, knowledgeable and cleaned up great.

The installers were knowledgeable and walked me through the process. I appreciated that a lot!!!

Installers got here on time and were quick to install. They made sure appliance worked properly before leaving and were very courteous.

The installer asked where I wanted my washer and dryer and set them up quickly. He made sure I was happy with everything before leaving.

On time and very careful. Quick install and thet took away the packaging

Crew did a great job with the dryer install. They carefully installed the vent that was at a sharp angle. Worked quickly and efficiently

I think the installers did a fine job. They were efficient, polite, and tidy. However, I think Best Buy could train them better on specific products. They had no clue the stacking kit was included. Luckily I had done my homework (thanks to previous posts on line) so I knew the stacking kit was packed in the drier's drum. They also missed something connecting the drier's water drain hose as the drier did not recognize the attachment and pumped the condensed water up to the holding tank for manual draining. When I looked on line, it appears the installers did the correct thing but there seems to be two ways to have the water route to the drain hose. I changed the setup to the second option and the draining worked with no further water pumped to the holding tank. Again, I do not see this as the installers' fault but Best Buy's training of the installers.

Best Buy techs were awesome! Thorough, great communication! Love our Samsung washer and dryer

My mother-in-law bought a new electric dryer & it included installation. The installer was great, even asking if we wanted some time to clean out behind the dryer (which of course hadn't been done since the old dryer was installed), Everything worked great. The only negative, which wasn't the installer's fault so it didn't effect the rating above, was that we didn't get a call from BB the evening before advising of the time block when he was coming. We had to call the store the morning of the installation.

The installation service was fast. The technician checked the equipment, and instructed me to call service for noise. Then, the technician came, and now my machine is in perfect condition.

These guys were on time, professional, clean, fast, efficient, had everything hooked up and working with in the hour. They need raises.

This was undoubtedly the absolute BEST delivery and install of any appliance I've ever had. The guys showed up on time, removed the old dryer, installed the new one, showed me how to work it, and cleaned up after themselves. Couldnt asks for a better experience.