Customer Ratings & Reviews

Great product. Highly recommended. User friendly too

I had Best Buy installation of a washer and dryer with steam a few months ago. As of a few days ago something went wrong that caused the dryer upon startup to electrify the washing machine and create a visible electrical arc between the washer and the water line that was so powerful it burnt through the stainless steel water line and caused a leak When we had an electrician take a look at the installation, they concluded it was likely due to the fact that the water lines were in contact with both machines and the metal outlet cover on the wall, as well as the metal dryer vent. After the electrician replaced our outlet for the sake of safety, we discovered other interesting things when we pulled out the washer/dryer further to work on replacing the melted water line. 1. When the installers pushed the washer and dryer against the wall, they crushed the living doo-doo out of the dryer badly in two spot and also completely mangled it where it connected to the dryer. I'm talking one point in the line being crushed to about 25% of the diameter of the vent. 2. Even worse? The installation for a washer and steam dryer requires that one hot water line goes directly to the washer and the cold watter supply is split by a Y connector and feeds the cold intake on the washer and dryer. The installers connected the hot water line directly to the dryer (WRONG!) and connected both cold water outputs from the water to the washer so that even its hot water intake was being fed cold water. Sorry, but while its unprovable that installer incompetence nearly got me electrocuted to death, the fact that they just smooshed the vent and didn't even have the skill to avoid connecting the same cold water source to both intakes on the washer leaves me with little doubt that they contributed somehow. Also, FWIW, I had a range delivered by Best Buy and while they were extremely careful to avoid scratching my wood flooring when slid the range in, they completely forgot to be careful when they took the old range out and scratched my dining room floor. 0/10. Two strikes you're out. Will NEVER have Best Buy install anything EVER again.

The installation crew had the dryer connected quickly and ran a test run to be sure it was operating properly. Then they went over operating instructions. And they DIDN’T BANG UP ANY DOORS OR WALLS.

The guys that came and delivered my washer and dryer were awesome. They were very professional and respectful. They gave me instructions on how to use the different settings. They informed me of what the self clean cycle does and how it works. Explained the steps needed to be taken if there is any issues with my product to use the purchased warranty.

I was a little disappointed that they did not switch the dryer door to hinge on the left as I requested. But, looking at the manual, it is a complicated process because of the sophisticated door on this dryer. I suppose they are not allotted the time for that. I'll do it myself eventually. But otherwise the install was great.

Best Buy delivery and installation team arrived right on schedule, if not a bit early. The team went right to work, carefully unloading and moving the dryer into the house without a scratch. Al told the whole process and removal of the old unit took about 15 minutes. Couldn't be happier with Best Buy!

The install for my dryer went very well. The install team great and very quick. They are amazing.

This dryer was replacing a dryer that was damaged during a service call. After the guys installed it, I turned it on and then tried to open the door to see if it was warm. It would not open and the guy told me it opened on the other side. I said it was supposed to open to the left. He said I would need to call someone else. I said it needed to be like the original dryer that their guy broke. He said that they didn’t do that, so I said to take it back-I wasn’t accepting it. I was already inconvenienced. They ended up changing it and it took less than 10 minutes. It bugged me that I was told I would need to call for someone else to do it when it should have been correct to begin with and they should have changed it when I asked the first time.

the installers were nice and worked fast- though my laundry room is right next to the garage so they didn't really have far to go. They installed quickly and efficiently and asked me if i had any questions and had me check everything before they left to my satisfaction. thanks

The team has been complete the installation oerfe on time and with no issue or/ and damage.

Besides being hustled about having to bring it up 15 steps. They installed this one correctly. I wish I did the same for the washer.

The installation team was simply outstanding! They removed the old dryer and installed the new one efficiently. They took all the trash as well! Very helpful - walked thru how to use the different settings and completed the initial run to ensure the factory oils were "burnt" off prior to the first use of the dryer. Great job!

Installer knew what he was doing. He was focused and professional.

The pedestal install was good. No issues with dryer Both guys were professional

I will recommend the two people that came to my house

The dryer and pedestal were installed by separate delivery teams on different dates Both teams came on time and did a very good job of installing the dryer and then at a later date installing the pedestal. The pedestal team also was very good to install customer-provided anti-vibration pads underneath the legs of the pedestal. The new machine has an anti-vibration function built-in, but I had the pads from the old machine and felt they could be useful when the machine gets older. Neither team brought their own level to test the proper leveling of the machine, but both teams were very cooperative in using a customer-provided level to do that job. Not all homeowners have their own levels, and may not think to ask about that important installation requirement, so I deducted one star for that omission.

Fanatic install, the guys were extremely professional and courteous to my grandmother. I am very thankful to them! And it was shockingly quick, they called to tell me they were almost there and it wasn’t 15 minutes later they called back to inform me it was all done. Checked it out later and it was perfect. 10/10 experience.

They did a great job installing it and took all the packaging with them which is a plus because i didn't have to worry about that.

Installers did an excellent job. They used straps to carry the dryer down some steep basement steps without a scratch. This was a quality, professional delivery, just as I’d hoped. Note that they replaced a dryer that had been damaged during delivery by a different contractor. Best Buy deserves credit for making things right.

Guys hooked up my washer and dryer in less than 30 minutes. Runs like a dream. Thanks guys.